AutoNation Toyota Fort Myers - Service Center

The service department leaves a lot to be desired. I brought my vehicle in for some recalls they told me on the phone that I have to schedule it a little further out so they could order the part when I brought my vehicle in for some recalls they told me on the phone that I have to schedule it a little further out so they could order the part when I got there two weeks after I called in to schedule they did not have the parts I was told they do not order the parts until they make sure we bring the vehicle in and I could not have my vehicle back since it was a safety recall and they could not give me an ETA on when they would have the part. So I had to takeoff work go down there get a rental vehicle and wait for my car to be completed. The day it was completed I go return the rental pick up my keys and I see there’s a golf cart going around getting cars so I ask where my car is and they said somewhere out in the parking lot I would have thought since it was pouring down rain and storming and the parking lot was flooded over your ankles that someone would’ve brought the vehicle to the service area overhang but no I sat and waited for a little while but the rain was not going to stop so I had to go out in their parking lot and start searching up the isles for my vehicle because no one knew where they had left it. I finally found it all the way closer to the new car building bottom of my pants were wet I am drenched and had to go back to work. Service department really needs some customer service skills. I was very surprised to have this experience at a Toyota dealership because usually Toyota is known for good Service. More

I had a 945am appt. I left at 115pm. 31/2 hrs for an oil change? Crazy. I left at 115pm. 31/2 hrs for an oil change? Crazy. More

Ready to meet my needs at the shortest notice. Always courteous and keeps me informed Always courteous and keeps me informed More

They provided a reasonable estimate for the expected repairs and completed the work early and at less than the projected cost. repairs and completed the work early and at less than the projected cost. More

Toyota honored the coupon online for $14. 99 A complete synthetic oil change. They found a nail in one tire & razor in another.The charge was extremely expensive for repair. 99 A complete synthetic oil change. They found a nail in one tire & razor in another.The charge was extremely expensive for repair. More

I set up an appointment and didn't have to wait. Michelle was very understanding about the problem with my car. She got back to me very quickly and was very knowledgeable about explaining the prob Michelle was very understanding about the problem with my car. She got back to me very quickly and was very knowledgeable about explaining the problem. Toyota is running a test and hopefully the problem will be resolved soon. More

My adviser assisted and made sure everything was handled and corrected on my vehicle . He kept me informed of everything with my vehicle. and corrected on my vehicle . He kept me informed of everything with my vehicle. More

Placent working staff vary clene thaygetyouinandout nice place I will recommend too my friend we love automation ilove my toyota camry I never really hade one it the best care I have had I will have it for place I will recommend too my friend we love automation ilove my toyota camry I never really hade one it the best care I have had I will have it forever it the best car I ever had toyota of ftmyers is the best and no one itwas a plasere of buying a car off you More

You were on time, I didn't have to wait. I am always pleased with your service. You are the only one that has serviced my car. Thank you. 2012 Prius. I am always pleased with your service. You are the only one that has serviced my car. Thank you. 2012 Prius. More

Their technicians steal. Then lied about stealing from my car after. Never use this dealership again Then lied about stealing from my car after. Never use this dealership again More