AutoNation Toyota Fort Myers - Service Center
Fort Myers, FL
2,062 Reviews of AutoNation Toyota Fort Myers - Service Center
I been talking my car for many years and always very happy with all that services the always offer to me. Thank you for the time the everyone has to explain to me what I need to keep my car and good con happy with all that services the always offer to me. Thank you for the time the everyone has to explain to me what I need to keep my car and good condition More
Friendly customer service. Prices are high, reflective of the economy. Rep recommended service and then found it was done previously at another location, when I questioned it. Prices are high, reflective of the economy. Rep recommended service and then found it was done previously at another location, when I questioned it. Past service recommended when I had tires replaced “was not in the system”. I find that very strange that information would not be kept on file for service reminders. Unsure if I can trust the recommendations based on need or company wanting the money at this point. If it is needed it should be on file. More
The good: Staff was knowledgable and friendly and no upselling. The bad: Had to wait a week for an appointment and than 16 days for parts and repair. Like all dealers..EXPENSIVE. The ugly: The pl upselling. The bad: Had to wait a week for an appointment and than 16 days for parts and repair. Like all dealers..EXPENSIVE. The ugly: The place is so big, you can't walk from one end of the place to the other. More
I got an oil change and tire rotation on my 2018 Toyota camry. Dan , my service associate was terrific. The wait was just a little longer than expected but it was worth it. The dealership is clean and ev camry. Dan , my service associate was terrific. The wait was just a little longer than expected but it was worth it. The dealership is clean and everyone there is friendly. Autonation Toyota in Ft Myers is terrific. Ralph G. More
Great dealership. Service dept excellent. Darius assisted me today and he went the extra mile in helping me. He took the time to look at my service contract and warran Service dept excellent. Darius assisted me today and he went the extra mile in helping me. He took the time to look at my service contract and warranty and explained to me things I needed. Thanks again Darius More
I never have an issue but this time was not the best experience. I had an appointment at 2:30 for regular maintenance. No one discussed with me what was going to happen. Around 3:30, I approached the experience. I had an appointment at 2:30 for regular maintenance. No one discussed with me what was going to happen. Around 3:30, I approached the service adviser who apologized because she was dealing with some critical issues. She said she would get it processed. At around 4:15, I was told my car was ready and I was handed the wrong keys. There was a mix-up. My car was not ready until 5:15. It felt like they had never started until the mix-up occurred. I don't think it should take this long for an oil change. Another customer told me he did not have an appointment and was told to come in around noon because they were slow. I understand that issues can happen but why make an appointment if it is going to take over 3 hours. I will say that I love my service adviser, Shelley Krugman and will use her always. I think when one service adviser is having issues, others should help. There were several advisers just sitting around. Just my opinion. I may not understand what is really going on. More
We have a 2022 Toyota Sienna wheelchair converted van by VMI. We took the van in twice as the heated passenger seat wasn't heating up, the passenger side airbag wasn’t working and the seatbelt alarm kept go VMI. We took the van in twice as the heated passenger seat wasn't heating up, the passenger side airbag wasn’t working and the seatbelt alarm kept going off. The dealership claims it is a VMI problem and VMI says it is a Toyota problem. We are caught in the middle. More