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AutoNation Toyota Fort Myers - Service Center

Fort Myers, FL

4.2
2,047 Reviews

2,047 Reviews of AutoNation Toyota Fort Myers - Service Center

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January 12, 2023

There was a recall on the paint of my 2012 Toyota Highlander. After contacting the dealership, it took 3 months before it was approved. While it was being painted, we received a 2022 Highlander as a More

by The McCarter's
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can't remember exact names.
Jan 19, 2023 -

AutoNation Toyota Fort Myers responded

Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

January 11, 2023

Nice people but way to long waiting for service to be completed. No car wash or coffee was available. More

by Chrissy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Pino & Roberta Billing
Jan 17, 2023 -

AutoNation Toyota Fort Myers responded

Thank you for taking the time to share your feedback with us. If you have any further questions, please give us a call. We're always happy to help!

January 09, 2023

Always seems to be busy . .so must be doing something right.. wish they would bring back the bagels in waiting room. More

by Judyp1007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark.
Jan 10, 2023 -

AutoNation Toyota Fort Myers responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

January 08, 2023

Dan Dixon is great. He's very professional and provides appropriate assistance and information on a timely basis. More

by doug
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Dixon
Jan 10, 2023 -

AutoNation Toyota Fort Myers responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 08, 2023

Overall received competent service, but unfortunately had long wait for completion even with appointment, being a little bit pricey More

by Paul Lorenz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronnie Polanco
Jan 10, 2023 -

AutoNation Toyota Fort Myers responded

Hi Paul, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (239) 321-5413 to discuss what we can do to help.

Jan 10, 2023 -

Paul Lorenz responded

Your lengthy customer wait times is simple to solve, namely do not extensively overbook appointments and service completion times as you presently do, to make up for appointment no show appointments. To address no shows, either discount your service costs for those that promptly show on the appointment date and time, or charge a non refundable fee when the anointments are made and completed futuristically, applied as credit to service charge when completed at the future appointment date, or forfeited if a no show occurs.,

January 05, 2023

I had a noon appt for oil change. After 45 min wait, got to talk to an advisor. Was told it would be 2 hours. They paid to Uber me home thankfully. Finally got my car back at 5:00!! 5 More

by BJM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anthony
Jan 06, 2023 -

AutoNation Toyota Fort Myers responded

Hi, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (239) 321-5413. We hope to hear from you.

January 05, 2023

They are very nice and respectful and they always do a very awesome job on my car. I have Nothing bad to say about autonation they are the best More

by Shanicegary1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sylvestor
Jan 07, 2023 -

AutoNation Toyota Fort Myers responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

January 05, 2023

Waited 2 and a half hours for 5,000 mile checkup and they never got to it More

by Jtarruda11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike
Jan 07, 2023 -

AutoNation Toyota Fort Myers responded

Hi, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (239) 321-5413 to discuss what we can do to help.

January 04, 2023

Ended up with a flat gave me a new tire all that was done in one hour More

by babyrosa74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andre Sanchez
Jan 06, 2023 -

AutoNation Toyota Fort Myers responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

January 04, 2023

Always satisfied with my service advisor Sylvester Jennings. My wife's Rav4 is ten years old , over 100k, and Mr. Jennings makes sure the Rav4 is running in top shape. even my wife says it drives lik More

by rider569
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sylvester Jennings
Jan 06, 2023 -

AutoNation Toyota Fort Myers responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

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