AutoNation Toyota Fort Myers - Service Center

WOW! Every time, YES, every time, we have an appointment there for lof service it takes them 2-4 hours! AN APPOINTMENT! An appointment means they Every time, YES, every time, we have an appointment there for lof service it takes them 2-4 hours! AN APPOINTMENT! An appointment means they start on your vehicle shortly after you arrive. For those that don't know a lof service is a lube oil and filter replacement. This takes from start to finish less than 30 minutes! I know, I owned an independent Auto Repair facility for over 40 years. In my shop, every employee could receive a work order, get the vehicle, and properly install it on the lift. Drain the oil, change the filter, check the entire underneath of the vehicle, and check all 4 wheels' tire pressure and the spare. Check all fluids, belts, and hoses, and install new proper oil and fill washer fluid. Hand in a written report as to the condition of the vehicle for discussion with the customer if any was needed. return vehicle to the parking lot backed in for ease of departing customers. ALL in less than 30 minutes! My wife was just told while trying once again (since we sold our business and moved to Florida she prefers the dealer) for an APPOINTMENT, that it takes 2-3 hours for this service. Lying to customers should never be tolerated! Period! This dealership obviously needs serious training in ALL departments! More

As soon as I arrived for my scheduled appointment, Gillian was very honest with me about the amount of time it would take for a routine oil change, as was Tommy my awesome salesman. Yet she was able Gillian was very honest with me about the amount of time it would take for a routine oil change, as was Tommy my awesome salesman. Yet she was able to move me right along within a two hour window, which I was very pleased with. I will return for the next oil change because of the extra attention Gillian showed me that day. She is certainly a concerned customer care specialist. And now, I am aware of the length of time a typical oil change will take (3 - 4 hours) at AutoNation. More

I only gave them two stars for the politeness of the reps. Here is what happened: I made an appointment on Thursday for 2pm for an oil change and tire rotation. At 4:22pm my service rep told me it wo reps. Here is what happened: I made an appointment on Thursday for 2pm for an oil change and tire rotation. At 4:22pm my service rep told me it would be about 15 minutes until complete and apologized for the inconvenience . At 5pm the service rep said it would be right up. At 5:20pm I asked the rep to give me an honest answer as to when the vehicle will be ready. He never gave me one but did show up at 5:45 pm saying the vehicle was ready. Service rep also informed me the reason it took so long was they discovered a nail in the tread of the left rear tire and they would waive the fees because of the wait time. On Saturday morning I went to drive out and found low tire pressure on my right rear tire. I have filled it with air twice. I’m not sure I want to go back to get them to fix it unless I pack a lunch. Not only did the service rep lie to me but if it takes 4 hours to get an oil change and tire rotation it’s time to find somewhere else. In addition they never put the oil change expiration notice in the window. More

AutoNation Toyota FT. M.---simply put----"SIMPLY THE BEST"... They are a thorough, professional, honest, and top notch group of auto people whose knowledge about the tick M.---simply put----"SIMPLY THE BEST"... They are a thorough, professional, honest, and top notch group of auto people whose knowledge about the tickings of running a fine dealership is way beyond the call of expectations, as compared to just about everything else that's out there. Come in and see for yourself !!! Non-disappointment guaranteed.. More

The service is excellent and wait time is reasonable. My service writer is very knowledgeable and efficient My service writer is very knowledgeable and efficient More

They performed my car services very good, the advisor asked every time for confirmation of the service. asked every time for confirmation of the service. More

Had a appointment at 9:00 am. When I arrived, I was told that there was a three hour waiting period. Also that a appointment was to get you in the door. This practice is ludicrous When I arrived, I was told that there was a three hour waiting period. Also that a appointment was to get you in the door. This practice is ludicrous by the dealership with no respect for the customer. Finally received my car back at 2:00pm. More

Wonderful experience top to bottom. Very grateful for the wonderful service I received. Post Hurricane Ian, I know that there is a shortage of everything... from patience, parts and h Very grateful for the wonderful service I received. Post Hurricane Ian, I know that there is a shortage of everything... from patience, parts and hard working skilled folks...... ALL of those things were found at AutoNation Toyota FORT MYERS. Michelle Branch is wonderful. I am grateful for your skill and appreciate everyone who assisted on the service of my vehicle. It is not lost on me -- traveling with 3 kids and two mothers... I feel safe with new brakes and the uber/lyft complimentary service to and from the dealership was incredibly appreciated. All my very best for a great holiday season. Thank you! Pattie Wilcoxson and Judy Ford More

Very average service. Long waits for simple service. 3 hours blamed because they couldn’t get in touch with me to figure out what was needed. Umm, I put the resin for serv Long waits for simple service. 3 hours blamed because they couldn’t get in touch with me to figure out what was needed. Umm, I put the resin for service in the online reservation and I was sitting just outside the service area working on my laptop. Instead they just let the vehicle sit there until I finally went inside to inquire. Lack of effort and customer service. Incomplete work. Guess what? I turn on my car after service and it tells me “need service, go visit dealer”. C’Mon guys. This is basic stuff that isn’t being handled. I cannot wait to get finished with my prepurchased seer ice package so I can start bringing my Toyota to the Lexus dealership for good service. More

Was called by you to schedule an appointment, then a day later got an email with a differnt day and time for an appointment, Called back toclarify. was told to select one of the dates and time, which I did. later got an email with a differnt day and time for an appointment, Called back toclarify. was told to select one of the dates and time, which I did. when I arrivedat the scheduled day and time, was told I did not have an appointment. they did squeese me if for the oil change, but 2 and a hlalf hours. More