AutoNation Toyota Fort Myers - Service Center

Customer service is terrible bad service and not complete service in my car !thank you service in my car !thank you More

My service advisor, Orlando always does an excellent job in customer service. He is always friendly and always has my best interest at heart. He keeps me informed on what my vehicle needs and is always resp in customer service. He is always friendly and always has my best interest at heart. He keeps me informed on what my vehicle needs and is always respectful of my time. He should be commended for his excellent service. Thank you More

2.5 hour wait. Was told 1 hour by Michelle. No exit paperwork.Not happy. paperwork.Not happy. More

It took way too long, an hour longer than told at the beginning. They schedule too many appointments at set times. I had an appointment for 10am and left at 1pm. And did they really do everything li beginning. They schedule too many appointments at set times. I had an appointment for 10am and left at 1pm. And did they really do everything listed on the invoice? Have not the expertise to check. More

Got me in did the job , call me to pick up my truck and made sure everything was good. made sure everything was good. More

Appointment at 1 pm for oil change and tire rotation took three hours. Poor scheduling three hours. Poor scheduling More

Best experience at any service department every single time! From the check in to the efficiency to the check out! Bravo! And thank you for my emergency service! Serious blown away that you were able to a time! From the check in to the efficiency to the check out! Bravo! And thank you for my emergency service! Serious blown away that you were able to accomplish this ahead of the holiday weekend! More

I had a 5,000 mile service appointment. I was told the service would take 2 to 3 hours to complete. That’s ridiculous. I waited in the waiting area for over one and one-half hours. I had a I was told the service would take 2 to 3 hours to complete. That’s ridiculous. I waited in the waiting area for over one and one-half hours. I had another appointment to get to, so I asked if they had started my 5,000 mile service. After one and one half nothing was started on my car. Since I had another appointment the service person had to get my car for me without being serviced. So I drive 45 minutes for a scheduled appointment, waited more than one and one half hours for the service to be completed and left the dealership not having my car serviced. More

I drive a fleet vehicle. Since its a Sienna I have it serviced at the Colonial location in FM, Florida. My last visit was my worst experience. I came in on a Thursday and sch Since its a Sienna I have it serviced at the Colonial location in FM, Florida. My last visit was my worst experience. I came in on a Thursday and scheduled an appointment for the following Monday at 8am. I was on time, and decided to wait, for my general 25K maintenance. I’m a very patient man but by the time my car was done I was VERY frustrated. My car, with no serious issues, was made available to me at approximately 2:30pm. I spoke with one of the last techs to handle my car asking him at what time did he get my van and his answer was 11am. For someone with an 8am appointment this is unacceptable and poor planning on the dealerships part. Now, let me say that everyone in the service department were very cordial and professional however there was noting that you could give me to make up for what should have been completed by at least 10:30. My day was shot! Does making an appointment actually have any value? Derrick Morgan Fort Myers, FL More

I've had my car serviced here for years and have always been satisfied. This past visit I had an appointment for service. When I arrived, cars were backed-up and waiting in 3 rows, practically out to the s been satisfied. This past visit I had an appointment for service. When I arrived, cars were backed-up and waiting in 3 rows, practically out to the street and no one from the dealership was outside to check us in for at least 10 minutes. When the young man arrived he said only two of them were working that day so things were backed up. He got my paperworks started and had me wait for the service writer in the waiting area, which was full of people also waiting to be seen. It appeared there were 3 service writers at desks. Particularly disturbing was that three rather young employees in red polo shirts were standing around socializing with one of the service writers. Perhaps they were all on a break, but it sure sent a bad message to those of us who were waiting. Maybe there were a lot of people out sick or some other good reason for the delays, but I left after waiting for 30 minutes to see a service writ3er (never did). This is a leadership issue....the service department manager could have rolled up his sleeves and help check people in. For that matter, why didn't the general manager roll his sleeves up and help?? I have watched this service department decline over the past few years. They appear to use an off-site call center to make appointments with people who have accents and are difficult to understand. There is a number that rings at the service department, but you have to ask the other people for it. Too bad. I have found a local repair shop that specializes in Toyotas to be my new service choice. More