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AutoNation Toyota Fort Myers - Service Center

Fort Myers, FL

4.2
2,053 Reviews

2,053 Reviews of AutoNation Toyota Fort Myers - Service Center

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November 23, 2022

When I arrived for my 3:00 appointment I was told that this Toyota dealership doesn't work on Lexus often and that I should go to a Lexus dealership in the future. I then was told that after waiting over More

by susanintheskies
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Donald
Nov 25, 2022 -

AutoNation Toyota Fort Myers responded

Hi, thank you for taking the time to leave us feedback. If you'd like, please contact our General Manager at (239) 321-5413. We'd appreciate the chance to make your experience a positive one.

November 23, 2022

The service center was overflowing with vehicles. But, the customer service and care I was given by my servic advisor Shelley was PHENOMENAL!! More

by Rob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelley on service truck side
Nov 25, 2022 -

AutoNation Toyota Fort Myers responded

Hi Rob, thank you so much for your positive comments about AutoNation Toyota Fort Myers! Feel free to stop by if you ever need any more help.

November 23, 2022

Donovan and Nick we're great in getting us checked in on a very busy day. Donovan kept us informed at every step. More

by mickeyg33
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donovan, Nick
Nov 25, 2022 -

AutoNation Toyota Fort Myers responded

Hi, we are very happy to have provided you with such a positive experience! Drive safe, and we'll see you on the road.

November 23, 2022

Dave was very professional and listened to my concerns. He shared the process for having my air filter changed and let me know there would be a light scent to the product, not floral. He also reminded me More

by Dsharrd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave
Nov 25, 2022 -

AutoNation Toyota Fort Myers responded

Hi Dsharrd, we appreciate you taking the time to leave us a response. If you need more help, our team is available to talk -- safe travels!

November 21, 2022

I was disappointed with the service department for the routine maintenance I received for my Highlander. I am not a mechanic, so I depend on the mechanic to do as was indicated when I dropped off the vehi More

by coolpaul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't want to remember since I won't be dealing with them any more.
Nov 23, 2022 -

AutoNation Toyota Fort Myers responded

Hello, thank you for leaving this detailed feedback about your experience with our dealership. If you'd like, please contact our General Manager at (239) 321-5413. We'd appreciate the chance to make your experience a positive one.

November 21, 2022

I generally like this dealership for new cars (have purchased 3) and service. I've had a good relationship with my service mgr Greg over the years. He's always kind, patient and polite. On my last visi More

by chazborne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick
Nov 23, 2022 -

AutoNation Toyota Fort Myers responded

Hello, thank you for leaving this detailed feedback about your experience with our dealership. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (239) 321-5413 to discuss what we can do to help.

November 21, 2022

I had trouble understanding the person (? ) who made my appointment. Service person, Darian, was great! More

by Patrick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darian
Nov 23, 2022 -

AutoNation Toyota Fort Myers responded

Hello there! Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

November 20, 2022

I really like this dealership, the service department always goes out of its way to accommodate me I want to cry I’m so happy. Cap More

by macadam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gillian, Alex
Nov 23, 2022 -

AutoNation Toyota Fort Myers responded

Hello, it is great to read such wonderful comments about your recent experience with us! Drive safe, and we'll see you on the road.

November 20, 2022

I was disappointed because they're supposed to put the factory grade oil back in the vehicle and instead they put the cheap conventional oil in. The factory grade oil is supposed to be synthetic. l ended More

by danny.mater
Recommend Dealer
No
Employees Worked With
javer
Nov 23, 2022 -

AutoNation Toyota Fort Myers responded

Hello, we regret your experience with us here but are glad you brought this to our attention. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (239) 321-5413. We hope to hear from you.

November 19, 2022

My service mgr Orlando is excellent. . He kept me informed at every step and is very personable. More

by pedgarjr7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Orlando
Nov 23, 2022 -

AutoNation Toyota Fort Myers responded

Hello, Thank you for taking the time to share your feedback with us. We always strive to provide personable and excellent customer service. Thank you again for the review!

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