AutoNation Toyota Fort Myers - Service Center

Overly busy, and very unorganized. The definition of an appointment is non existent here. The work gets done, but it takes forever. The definition of an appointment is non existent here. The work gets done, but it takes forever. More

Ft. Myers Autonation Toyota is the BOMB- DIGGITY!!! Service is exceptional and John Colon is the absolute BEST!!! Myers Autonation Toyota is the BOMB- DIGGITY!!! Service is exceptional and John Colon is the absolute BEST!!! More

Ft. Myers Autonation Toyota is the BOMB-DIGGITY!!! Best Dealership, outstanding service and John Colon is the absolute BEST EVER!!!! Myers Autonation Toyota is the BOMB-DIGGITY!!! Best Dealership, outstanding service and John Colon is the absolute BEST EVER!!!! More

Great dealership I like to go there. You have a service guy name, Anthony jane what a great knowledge wonderful service thank you Anthony Jane always. Kasem You have a service guy name, Anthony jane what a great knowledge wonderful service thank you Anthony Jane always. Kasem More

Service after the sale needs improvement. Scheduled service appointments for simple oil changes should not take two hours. I recently arrived, on time, for an appointment and I was told i Scheduled service appointments for simple oil changes should not take two hours. I recently arrived, on time, for an appointment and I was told it would be at least three hours. I rescheduled for a later date. I arrived, checked in , and after 75 minutes, found out my car was still sitting in the same place. I asked for the service manager, who thankfully responded to the matter immediately. 45 minutes later he came to tell me the car servicing was done. If I had not gone back out to check on the car, I wonder how long it would have been before somebody finally noticed nothing was being done. I've never experienced such terrible, slow service at any other dealership. More

When I arrived for my 3:00 appointment I was told that this Toyota dealership doesn't work on Lexus often and that I should go to a Lexus dealership in the future. I then was told that after waiting over this Toyota dealership doesn't work on Lexus often and that I should go to a Lexus dealership in the future. I then was told that after waiting over an hour that most of the mechanics had gone home for the day and it would be a long wait if they could even get to my car. I needed 3 or 4 things looked at ...the most important being that the gas tank fuel door wouldn't open and needed a new spring to open it. I wasn't about to leave without that since I was traveling the next day for Thanksgiving to see family. The Toyota rep Donald saved the day by personally going back and making sure someone fixed that problem. I did have to leave without having any other work done. The call center dropped the ball by even making the appointment with the specifics I had given them and by making it late in the day. If it hadn't been for Donald I would have been home alone on Thanksgiving. I highly commend him for outstanding customer service, but I would not recommend this dealership for auto service. More

The service center was overflowing with vehicles. But, the customer service and care I was given by my servic advisor Shelley was PHENOMENAL!! But, the customer service and care I was given by my servic advisor Shelley was PHENOMENAL!! More

Donovan and Nick we're great in getting us checked in on a very busy day. Donovan kept us informed at every step. a very busy day. Donovan kept us informed at every step. More

Dave was very professional and listened to my concerns. He shared the process for having my air filter changed and let me know there would be a light scent to the product, not floral. He also reminded me He shared the process for having my air filter changed and let me know there would be a light scent to the product, not floral. He also reminded me when my next appointment was. More