AutoNation Toyota Fort Myers - Service Center

I was disappointed with the service department for the routine maintenance I received for my Highlander. I am not a mechanic, so I depend on the mechanic to do as was indicated when I dropped off the vehi routine maintenance I received for my Highlander. I am not a mechanic, so I depend on the mechanic to do as was indicated when I dropped off the vehicle. Once again, then maintenance notification on the vehicle was not turned off after the service was completed. The dealership is a 1.5 to 2 hr round trip, so return to correct this over sight is time consuming. Now I must look the the alerts and notifications on the car every time I drive. If they can not simply turn off the notification for maintenance on the vehicle, what else are they missing? Since this is not the first time and I have complained about this in the past, I am leaving one star in the hopes that someone will listen! I will NOT purchase an extended warranty but will instead seek out a local mechanic to so the maintenance once the factory warranty has been fulfilled. More

I generally like this dealership for new cars (have purchased 3) and service. I've had a good relationship with my service mgr Greg over the years. He's always kind, patient and polite. On my last visi purchased 3) and service. I've had a good relationship with my service mgr Greg over the years. He's always kind, patient and polite. On my last visit 11/18/22, I scheduled with Greg but wasn't informed that he had switched to the "car side" from the "truck side," my usual place. I got Nick instead who was fine. He informed me straight up that my routine oil change and tire rotation would take 3-4 hours! Unbelievable. And he turned out to be right! This dealership must be doing some serious overbooking or be understaffed. As a result, I'm planning to switch to a dealership closer to home for my next service. More

I had trouble understanding the person (? ) who made my appointment. Service person, Darian, was great! ) who made my appointment. Service person, Darian, was great! More

I really like this dealership, the service department always goes out of its way to accommodate me I want to cry I’m so happy. Cap always goes out of its way to accommodate me I want to cry I’m so happy. Cap More

I was disappointed because they're supposed to put the factory grade oil back in the vehicle and instead they put the cheap conventional oil in. The factory grade oil is supposed to be synthetic. l ended factory grade oil back in the vehicle and instead they put the cheap conventional oil in. The factory grade oil is supposed to be synthetic. l ended up having to flush it out and put the synthetic in myself. I always use synthetic oil in all my vehicles I'm disappointed with AutoNation when they put cheap oil in my vehicle. Not what I expected from auto nation. They should know that newer cars like mine should have synthetic oil. More

My service mgr Orlando is excellent. . He kept me informed at every step and is very personable. . He kept me informed at every step and is very personable. More

Everyone was helpful and terrific. I came with a problem and no appointment. The problem was correct. Thank you so much. I came with a problem and no appointment. The problem was correct. Thank you so much. More

Customer for 5 plus years. Always satisfied with service, personnel, ease of scheduling appointment and outcome! Always satisfied with service, personnel, ease of scheduling appointment and outcome! More

I had my RAV4 in for an oil change and tire rotation. I thought I would also need a battery changeout because the car is over 4 years old. The battery checked out OK and there was no pressure to sell m I thought I would also need a battery changeout because the car is over 4 years old. The battery checked out OK and there was no pressure to sell me a new one. Very good service and delivered just ahead of the promised time. More

I had a oil change and tire rotation and waited 3 hours and there was 2 other people waiting for the same thing and waited longer and there was 2 other people waiting for the same thing and waited longer More