AutoNation Toyota Fort Myers - Service Center

I sat there for 5 hours for them to change one tire. My service advisor disappeared for over two hours and no staff could find him. The atmosphere is unprofessional. I have purchased three cars from thi My service advisor disappeared for over two hours and no staff could find him. The atmosphere is unprofessional. I have purchased three cars from this dealership and always had my car serviced with them. I will never go back. Save yourself the headache. More

Many thanks to Daniel for making my trip to Toyota for maintenance so easy. He explained exactly what had to be done and got me in and out of there in an hour. maintenance so easy. He explained exactly what had to be done and got me in and out of there in an hour. More

The best place to go for amazing courteous efficient service. Honest hard working people here service. Honest hard working people here More

Good service. Good Maintenace service supervised by Orlando. I am a steady client of auto nation and am satisfied with their handling of lease vehicles. Good Maintenace service supervised by Orlando. I am a steady client of auto nation and am satisfied with their handling of lease vehicles. More

Excellent experience as usual thanks to Dan Dixon. Dan and the technicians have taken good care of my vehicle. Very knowledgeable and professional. Dan and the technicians have taken good care of my vehicle. Very knowledgeable and professional. More

Showed up for my first new car scheduled maintenance appointment. The check in process went ok. Very detailed pictures of my vehicle was taken by intake person. What could have been better. 1. Int appointment. The check in process went ok. Very detailed pictures of my vehicle was taken by intake person. What could have been better. 1. Introduce yourself to the customer. 2. I said this was my first scheduled maintenance at Toyota so maybe explain how things work so I’m not guessing what’s next. I had to ask for direction to the waiting room area. 3. After two waiting two hours and others that came after me started to check out, I went to the desk to check on the status of my car. The gentleman asked me who was my service agent? I could only give him the name from the email I received scheduling the appointment. He said that was the service manager. He then said when your car is done who ever your service agent is will come and update you. 4. I wasn’t satisfied with that answer so went to look for someone who could at least help me to identify my service agent. Someone saw me looking around as asked if they could help. That person took the time to look up my car. He said the guy that checked me in outside was my assigned service agent and he should have explained that to me, also he informed me that he had left for lunch. The gentleman saw my car's paperwork and saw it was complete and helped me cash out. Not a good first impression of Auto Nations Service Department. I didn’t feel like a valued customer until I ran into the guy that was kind enough to help me. Wished I got his name. More

Michael Pino your customer care specialist is just that. He took the time to hear our concerns, studied the problem and managed the result. We are very pleased with the prompt attention, quality care and p He took the time to hear our concerns, studied the problem and managed the result. We are very pleased with the prompt attention, quality care and prompt attention we received. Thank you Michael. Jim & Sharon Sullivan More

Service was excellent, as always. I never get the idea that they are creating work that could be avoided. Donovan, the service communicator, was friendly, professional and prompt. I never get the idea that they are creating work that could be avoided. Donovan, the service communicator, was friendly, professional and prompt. More

Auto nations had great cars and service. The price was right for oil change and tires rotated. Had to wait 2 hours45 minutes for service but still like the service plus I got car from them a The price was right for oil change and tires rotated. Had to wait 2 hours45 minutes for service but still like the service plus I got car from them also More

The service was so bad we left before they even touched our car. We had an appointment. After half hour no one talked to us or looked at our car. When we asked they said at least an hour and half wait for our car. We had an appointment. After half hour no one talked to us or looked at our car. When we asked they said at least an hour and half wait for an oil change because they were busy. Don’t waste your time here. More