AutoNation Toyota Fort Myers - Service Center
Fort Myers, FL
2,045 Reviews of AutoNation Toyota Fort Myers - Service Center
I have leased my last five vehicles from here. Excellent customer service, from the salesperson to the repair person. Roberta and Liz rock!! Excellent customer service, from the salesperson to the repair person. Roberta and Liz rock!! More
Convenient location with average sales people. Service department has pleasant personnel but is understaffed and lacking in extras - no car wash & they leave paper & plastic protectors after worki Service department has pleasant personnel but is understaffed and lacking in extras - no car wash & they leave paper & plastic protectors after working on the car. I had an appointment for my 10,000 mile check. I received literally a call, text, or email every day for 2 weeks before to remind me & confirm the appointment. When I arrived 15 minutes early, I was told it would be a 2-3 HOUR wait because of under staffing. The service advisor, Zachary, was extremely apologetic and kept me updated and I do understand it was not his fault. Why did the service department keep reminding me of my appointment and telling me to make sure I was there on time when they obviously couldn’t handle the cars for that day? The appointment was originally made 6 months out. I would have been ok with a reschedule. More
Service was complete, the only thing that it took longer than I expected. I had an appointment for 11:00 am and didn't get out until after 1pm. than I expected. I had an appointment for 11:00 am and didn't get out until after 1pm. More
Very professional, friendly and knowledgeable. They kept me informed as to the status of the repair and picking the car up was very easy as well. They kept me informed as to the status of the repair and picking the car up was very easy as well. More
We brought in both our cars with back to back appointments. System was easy to use. Check in and out also easy. Only disappointment was they did not clean either car. appointments. System was easy to use. Check in and out also easy. Only disappointment was they did not clean either car. More
Darien Cooke, best service advisor, ever! He and the tech figured out after 3 years y my phone doesn't totally connect. The other advisors before meeting Darien did not help, and ignored me, He and the tech figured out after 3 years y my phone doesn't totally connect. The other advisors before meeting Darien did not help, and ignored me, told me to upgrade! That's not an answer. The other wiped out my phone! More