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AutoNation Toyota Fort Myers - Service Center

Fort Myers, FL

4.2
2,053 Reviews

2,053 Reviews of AutoNation Toyota Fort Myers - Service Center

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October 21, 2022

Horrible service. I arrived for my second oil change for my 2022 Tacoma, I was checked in and told to wait in the waiting area for an advisor, I waisted for and hour, More

by edgarrea
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lisa Parasrami
Oct 28, 2022 -

AutoNation Toyota Fort Myers responded

Hello, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (239) 321-5413 to discuss what we can do to help.

October 21, 2022

I had a 7:20 appointment time on 10/20 and it took 45 minutes before I got to see a service advisor fr an express oil change. . The entire wait to complete was over 2 1/2 hours, with an appointment . Wa More

by nyfan1998
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Darius
Oct 28, 2022 -

AutoNation Toyota Fort Myers responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

October 21, 2022

When I arrived for my vehicle's 6 month complementary inspection, I specifically told the service agent that I was having some issues with the tires maintaining their proper air pressure. I told him what More

by chuck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't wish to name employee's name
Oct 28, 2022 -

AutoNation Toyota Fort Myers responded

Hello Chuck, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (239) 321-5413 to discuss what we can do to help.

October 21, 2022

They are more interested in making money than customer service. 4 hour wait for oil, filter and tire issue. Unacceptable. We will be looking for a mechanic who can do Toyotas More

by Vicki
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lisa Parasrami
Oct 28, 2022 -

AutoNation Toyota Fort Myers responded

Hello Vicki, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (239) 321-5413 to discuss what we can do to help.

October 21, 2022

We took our truck in for an oil change. Our service advisor Orlando was awesome! I would highly recommend the service department at Toyota and Orlando as your service advisor! More

by AliS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Parasrami
Oct 28, 2022 -

AutoNation Toyota Fort Myers responded

Hi Alis, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of AutoNation Toyota Fort Myers and we hope to be of service again in the future.

October 20, 2022

They are efficient and keep me informed. Megan was very professional and explained everything well. More

by Marty.schaech
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Megan Mirowski, Lisa Parasrami
Oct 28, 2022 -

AutoNation Toyota Fort Myers responded

Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!

October 20, 2022

Dealership and Agent were fabulous over A difficult time after the hurricane could not have asked for a better service of communications! — as many customers fees and dealerships seem to be 15 to 20% more t More

by Arpedela
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Parasrami
Oct 28, 2022 -

AutoNation Toyota Fort Myers responded

Hi, we are pleased to hear you had such a positive experience with us. Feel free to stop by if you ever need any more help.

October 20, 2022

AutoNation Toyota of Fort Myers is great. Everything from the sales to service is top notch. Buying the car, a 2022 Toyota Hylander Hybrid Platinum, was very easy. Absolutely no pressure to b More

by ma2288
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Parasrami
Oct 28, 2022 -

AutoNation Toyota Fort Myers responded

Hi, it is great to read such wonderful comments about your experience with us! We always strive to provide personable and excellent customer service. Thank you for the review!

October 19, 2022

I had an appointment at 1:00 PM. I arrived at 12:40 and got my truck back at 4:40 for an oil change. That is unacceptable. More

by Bobby
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Never saw Lisa
Oct 25, 2022 -

AutoNation Toyota Fort Myers responded

Hi Bobby, we are deeply disappointed by your experience at AutoNation Toyota Fort Myers. Please call our General Manager at (239) 321-5413 for ways we can work towards resolving these issues. We look forward to hearing from you soon.

October 19, 2022

I had a 9:15 appointment. I was told it would take 2 hours. At 1 pm I had to chase down my service agent. Because I had seen my car sitting finished in the lot for a while. H More

by CathyC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Daniel Dixon, Lisa Parasrami
Oct 25, 2022 -

AutoNation Toyota Fort Myers responded

Hi, we strive for 100% satisfaction, and we regret to find out that this was not the case. If you would be willing to give us another chance in the future, please reach out to our General Manager at (239) 321-5413. We would appreciate the chance to turn your experience around.

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