AutoNation Toyota Fort Myers - Service Center

Professional committed productive the workers very polite respectful friendly helpful, the institution is welcoming, always willing to help respectful friendly helpful, the institution is welcoming, always willing to help More

Was waiting for 7 hours without no water, they didn't even saids at least how much time i have to wait for my service😡 even saids at least how much time i have to wait for my service😡 More

Shelly Krogman is a real asset to Autonation Toyota . She goes over and beyond to satisfy customers. She is very customer-centric. Excellent job Shelly. She goes over and beyond to satisfy customers. She is very customer-centric. Excellent job Shelly. More

Took my Tacoma in for 15K service. Gillian was professional, efficient, and friendly. Service performed in reasonable amount of time. Gillian was professional, efficient, and friendly. Service performed in reasonable amount of time. More

The service department isn’t what it once was. My contact rep is excellent. Her name is Shelly Krogman. The service department is very slow it took 2. 1/2 hours for a tire rotation. It isn’t the My contact rep is excellent. Her name is Shelly Krogman. The service department is very slow it took 2. 1/2 hours for a tire rotation. It isn’t the only time I have spent 3-4 hours for an oil change that I have an appointment for. They need to do something about it. Two customers said while we we waiting they are going to service their vehicles elsewhere. More

Employees morale was very high and especially friendly considering the hurricane aftermath. Thank them for there attitudes! considering the hurricane aftermath. Thank them for there attitudes! More

Thanks to Shelly Krogman for being an outstanding Service Rep! With technicians and mechanics out due to hurricane losses, Toyota was operating with less staff than usual. Everyone did their best and we we Rep! With technicians and mechanics out due to hurricane losses, Toyota was operating with less staff than usual. Everyone did their best and we were able to get our car serviced and back the same day. Everyone needs to be patient right now. More

I arrived at 9:15 for my 9:30 oil change and tire rotation appointment to find a packed reception area with at least 20 cars and two attendants hurriedly checking them in. By 9:45 I was told to go t rotation appointment to find a packed reception area with at least 20 cars and two attendants hurriedly checking them in. By 9:45 I was told to go to the guest area and await contact from my service rep. A few minutes later, Mark told me that it would be two and a half hours and I said I would wait. After about 90 minutes he told me my car was done. Three questions: Why did the dealership have me make and appointment and not honor it? What happened to the selections of refreshments and snacks while waiting for service? Why does the service advisor tell me that it is 10,000 miles between oil changes and the sticker the service tech puts in the windshield says 5,000? Anyway the service was good and those poor agents in the drive dealing with other angry customers were doing their best under bad circumstances. Thanks guys. More

My representative did a great job keeping me informed. The work done on my truck was done in a timely manner. So far, it’s working great!! The work done on my truck was done in a timely manner. So far, it’s working great!! More

The service department is 100% every time! The quality of work and level of customer service from the advisors (especially Sylvester J.) he always finds a way to make my day and experience eas The quality of work and level of customer service from the advisors (especially Sylvester J.) he always finds a way to make my day and experience easier! More