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AutoNation Toyota Fort Myers - Service Center

Fort Myers, FL

4.2
2,054 Reviews

2,054 Reviews of AutoNation Toyota Fort Myers - Service Center

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September 15, 2022

Honest friendly and they usually don’t take longer to repair your vehicle than quoted More

by mikekohl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony
Sep 19, 2022 -

AutoNation Toyota Fort Myers responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

September 15, 2022

People were very friendly . I made an appointment online so I really didnt want to talk to people in person but we had to anyways. Next time i will do the night drop. More

by jq
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
dont remember.
Sep 19, 2022 -

AutoNation Toyota Fort Myers responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

September 15, 2022

All my service needs were met, and my service representative did his best to minimize my costs and created a vehicle service plan for me. More

by Tkleinpoppen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sylvester Jennings
Sep 19, 2022 -

AutoNation Toyota Fort Myers responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

September 15, 2022

Appointment was for 8:45. Dealer facilitated trip back home but 6 hours later when they called to say that my 5,000 miles Toyota RAV4 was ready they refused to send a pick up More

by Susie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Do not know their names.
Sep 19, 2022 -

AutoNation Toyota Fort Myers responded

Hi Susie, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (239) 321-5413. We hope to hear from you.

Sep 19, 2022 -

Susie responded

As instructed I did call 2393215413. For 8 minutes I was tossed around to various people all of whom put me on hold. The person who seems to have been the GM’s assistant without my objection unceremoniously switched me off and transferred the call to what looks like the HR manager( not sure) whose voice mail instructed me to leave my name and number. I am feed up and disgusted.

September 14, 2022

Great representives, comfortable waiting area. Shelley is very friendly and explains everything very well. Prices are what you expect at a dealership. More

by KED
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shelley
Sep 17, 2022 -

AutoNation Toyota Fort Myers responded

Hi Ked, it is great to read such wonderful comments about your recent experience with us! We always strive to provide personable and excellent customer service. Thank you again for the review!

September 14, 2022

Excellent service Orlando is a great great man he is the man auto nation needs More

by nehlee25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Orlando
Sep 14, 2022 -

nehlee25 responded

Orlando is that kind of man auto Nation needs

Sep 18, 2022 -

AutoNation Toyota Fort Myers responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

September 14, 2022

Service was done in a timely manner and my service writer is a jewel. Orlando. Thanks again for your great staff. I appreciate great service as promised. More

by R.buckelew
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Orlando
Sep 18, 2022 -

AutoNation Toyota Fort Myers responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

September 13, 2022

This was the worst visit I've had. I've been coming here 20yrs with great service More

by Joan Stevens
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Trillis
Sep 17, 2022 -

AutoNation Toyota Fort Myers responded

Hi, thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again. We hope you have a great day!

September 13, 2022

Was there for more than 6 hours. Despite having an appointment, I had already been there for two hours before they started. The told me my VSC light was on because I needed a new p More

by sanibelcats
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gillian Carter, Nicholas ?
Sep 17, 2022 -

AutoNation Toyota Fort Myers responded

Hi, we appreciate you taking the time to respond. The staff at AutoNation Toyota Fort Myers take our reviews very seriously. Please call our General Manager at (239) 321-5413 for ways we can work towards resolving these issues. We look forward to hearing from you soon.

September 13, 2022

I brought my leased car in, waited 2 1/2 hours! ! Unexceptionable! The room was filled with waiting customers that were not pleased. Was it because it was Monday? Not enough help? Poor scheduling? I More

by smb71347
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Michelle
Sep 17, 2022 -

AutoNation Toyota Fort Myers responded

Hi, we appreciate you taking the time to respond. The staff at AutoNation Toyota Fort Myers take our reviews very seriously. Please call our General Manager at (239) 321-5413 for ways we can work towards resolving these issues. We look forward to hearing from you soon.

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