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AutoNation Toyota Fort Myers - Service Center

Fort Myers, FL

4.2
2,047 Reviews

2,047 Reviews of AutoNation Toyota Fort Myers - Service Center

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September 13, 2022

This was the worst visit I've had. I've been coming here 20yrs with great service More

by Joan Stevens
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Trillis
Sep 17, 2022 -

AutoNation Toyota Fort Myers responded

Hi, thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again. We hope you have a great day!

September 13, 2022

Was there for more than 6 hours. Despite having an appointment, I had already been there for two hours before they started. The told me my VSC light was on because I needed a new p More

by sanibelcats
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gillian Carter, Nicholas ?
Sep 17, 2022 -

AutoNation Toyota Fort Myers responded

Hi, we appreciate you taking the time to respond. The staff at AutoNation Toyota Fort Myers take our reviews very seriously. Please call our General Manager at (239) 321-5413 for ways we can work towards resolving these issues. We look forward to hearing from you soon.

September 13, 2022

I brought my leased car in, waited 2 1/2 hours! ! Unexceptionable! The room was filled with waiting customers that were not pleased. Was it because it was Monday? Not enough help? Poor scheduling? I More

by smb71347
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Michelle
Sep 17, 2022 -

AutoNation Toyota Fort Myers responded

Hi, we appreciate you taking the time to respond. The staff at AutoNation Toyota Fort Myers take our reviews very seriously. Please call our General Manager at (239) 321-5413 for ways we can work towards resolving these issues. We look forward to hearing from you soon.

September 13, 2022

Staff was very friendly, I was seen right away. Took less time than expected, which is great due to my busy schedule. More

by Samantha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michelle
Sep 17, 2022 -

AutoNation Toyota Fort Myers responded

Hi Samantha, it is great to read such wonderful comments about your recent experience with us! We always strive to provide personable and excellent customer service. Thank you again for the review!

September 12, 2022

I've done business with them in the past and have been satisfied. Usually take my car there for service. I had an appt.at 10am and didn't get out of there for 3 1/2 hours for battery check (and something More

by kjoy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey, the appointment scheduler (don't remember her name)
Sep 15, 2022 -

AutoNation Toyota Fort Myers responded

Hi, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (239) 321-5413. We hope to hear from you.

September 12, 2022

My service person Shelly is awesome! She always works me in and get me out as fast as she can. More

by Julie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shelly
Sep 16, 2022 -

AutoNation Toyota Fort Myers responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

September 12, 2022

Service that was requested wasn’t done fully , and front seats in a car after service has foot prints , please check your car before leaving that place More

by Sasha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rasiel Echeverria Reyes
Sep 16, 2022 -

AutoNation Toyota Fort Myers responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (239) 321-5413 -- we hope to hear from you soon.

September 12, 2022

muy buena atencion y prefesionalidad, nunca debes esperar para entregar tu auto a mantenimiento, trato de excelencia More

by charito67.rh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
robert
Sep 16, 2022 -

AutoNation Toyota Fort Myers responded

Hola, gracias por su informe positivo. Estamos felices de haber sido de servicio para usted. No dude en llamarnos si alguna vez necesita algo. ¡Sé seguro en el camino!

September 12, 2022

3 hours and 20 minutes for an oil chance and wiper blades, my time is worth just as much as yours. No more new cars or service calls for you. Bad management👎 More

by Baltesgary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Josh
Sep 15, 2022 -

AutoNation Toyota Fort Myers responded

Hi, we are deeply disappointed by your experience at AutoNation Toyota Fort Myers. If you'd like, please contact our General Manager at (239) 321-5413. We'd appreciate the chance to make your experience a positive one.

September 11, 2022

My adviser at Toyota is Shelley K. She is great. Had issues that started Friday night, took the car in on Saturday without an appointment and Shelley was a great help. Found out the is More

by Rox
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shelley Krogmann
Sep 14, 2022 -

AutoNation Toyota Fort Myers responded

Hi, it is great to read such wonderful comments about your experience with us! We always strive to provide personable and excellent customer service. Thank you for the review!

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