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AutoNation Toyota Fort Myers - Service Center

Fort Myers, FL

4.2
2,047 Reviews

2,047 Reviews of AutoNation Toyota Fort Myers - Service Center

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September 01, 2022

Car towed early morning. Nobody new where it was !! Had to go in person to find it! . Hated to talk to people on the phone with such a heavy Hindu or foreign accent. Can no More

by Yaris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
The only person that really helped us. Shelley Krogmann
Sep 06, 2022 -

AutoNation Toyota Fort Myers responded

Hi Yaris, we regret your experience with us here, but are glad you brought this to our attention. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (239) 321-5413. We hope to hear from you.

September 01, 2022

it takes 2-3 hours for an oil change with an appointment. This time they also added something in my oil and charged me for it, without telling me first. More

by Toyota customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
service desk
Sep 06, 2022 -

AutoNation Toyota Fort Myers responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (239) 321-5413 -- we hope to hear from you soon.

August 31, 2022

La experiencia es algo que tienen por excelencia es muy buena atención y profesionalismo con la manera de atender a los clientes para salir satisfecho muy agradecida por el trato y la atención More

by Sonia.aular
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Javier
Sep 05, 2022 -

AutoNation Toyota Fort Myers responded

Hola Sonia, nos pusimos altas expectativas, por lo que es gratificante saber que tuviste una gran experiencia con nosotros. Siéntete libre de pasar si alguna vez necesitas más ayuda.

August 31, 2022

Worse service ever! They loss my keys. Less then a week later the oil light came on because they forgot to fill the oil after an oil change. I tried to call but they wou More

by fountain2421
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Service
Sep 05, 2022 -

AutoNation Toyota Fort Myers responded

Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.

August 31, 2022

The service attendant who took care of me went out of his way to take care of me. More

by Richardbahl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t know.
Sep 05, 2022 -

AutoNation Toyota Fort Myers responded

Hi Richardbahl, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Toyota Fort Myers! Feel free to stop by if you ever need any more help.

August 31, 2022

No issues, friendly, efficient. Honored coupon. Convenient to my work. Did what I asked, answered my questions More

by Racky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Din
Sep 05, 2022 -

AutoNation Toyota Fort Myers responded

Hi Racky, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Feel free to stop by if you ever need any more help.

August 31, 2022

Always easy to make appointments for service. .the staff is easy to work with and always friendly and accommodating.I appreciate being able to trust the evaluation of service I need on my car. Ni More

by Omaley101
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Haynes
Sep 05, 2022 -

AutoNation Toyota Fort Myers responded

Hi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Toyota Fort Myers. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

August 31, 2022

Visited dealer for software update. Handled promptly by Shevany Parks. Usually ask for her as service advisor. More

by PaulC
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Shevany Parks
Sep 05, 2022 -

AutoNation Toyota Fort Myers responded

Hi, we are pleased to hear you had such a positive experience with us, If you need more help, our team is available to talk -- safe travels!

August 30, 2022

2.5 hours for a oil change, rotation and tire sensor check is way too long. Michael my service rep was very good and as nice as he could be. This was a scheduled appointment and must have been way over More

by mgm55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael
Sep 04, 2022 -

AutoNation Toyota Fort Myers responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

August 30, 2022

Had a very good experience at the dealership. People were very courteous. Answered my questions about visit. Time was just as was told to me and checkout was easy and informative. Wish you still More

by 1950
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Orlando and very nice young women
Sep 04, 2022 -

AutoNation Toyota Fort Myers responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

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