AutoNation Toyota Gulf Freeway

I was recently in the market for a used car. David Morrow the "Texas Ranger" was helping me. He even offered to bring a car to our home for us to look at. We did not request this service, nor did we Morrow the "Texas Ranger" was helping me. He even offered to bring a car to our home for us to look at. We did not request this service, nor did we expect it. When he was at my house I told him that I was looking at some other autos. We decided on another car. A few days later he called and asked what we were up to...I responded and told him we had gone with one of our other choices. He then took a very bad turn and proceeded to tell me that I should have called him and he hoped that I didn't treat everyone like I treated him...then abruptly hung up the phone. He never even gave me a chance to say that we had just made the decision and the reasons why we chose another vehicle vs. his. I was very sorry to hear him respond this was as he was very courteous while trying to get my business, and not very nice when it didn't go his way. Proceed with caution. More

I have written a couple of reviews on Toyota dealerships in the Houston area. I do not know where these people writing these reviews are taking their vehicles, but it definitely is not Champion Toyota. in the Houston area. I do not know where these people writing these reviews are taking their vehicles, but it definitely is not Champion Toyota. My wife's vehicle was purchased there roughly a year ago (2008 Toyota Highlander) and with the purchase came a warranty that covers almost everything. What this review is about is their service, it is absolutely terrible. Sometimes when I call to make an appointment I will get either a happy greeting, or a "yeah" in a tone that I can only assume is someone having a really bad day. It's really up to a flip of a coin. Service wise, they are very friendly people in person. That's where they are smart, they don't want to lose your business and lose out on some of your hard earned money. Dropping the vehicle off, I needed an oil change, tire rotation, and a couple of other things that I won't go in to detail about but they had the vehicle for about 8 hours. Now me being the OCD type person to make sure I get what I pay for, I always put marks on my oil filter, drain plugs, and cabin filters just to make sure they aren't trying to get away from doing their job. I get a call later in the day that the vehicle is ready to be picked up. I head out, get dropped off and pick up the car and take it home to do my inspections. Now I pop open the hood and looked at the filter, of course the marks line up perfectly, the filter was never even touched. I don't even think they opened the hood at all, there is heavy dust build up where you grab the latch and the only hand prints there were mine. I scope out the bottom of the car, the drain plug is still in the same spot as well, and tires were not rotated (I make marks on the inside of them with a paint marker, FR, FL, RR, RL). Now given all that I was still not that upset until I started driving back to the dealer to complain, they used 1/2 tank of gas and drove only 12 miles which tells me they were sitting in the vehicle on a very hot Houston afternoon with the A/C cranked all the way up. This wasn't my first visit there but since I paid for a warranty package which covers maintenance items I am going to make sure they do their jobs. I have since the last visit been there 2 more times, both times I call I get the same "Yeah" when someone picks up their phone. I am giving their friendliness and price both "OK" on this review, I got the warranty for a steal (for obvious reasons I suppose) and in person they are the nicest people you can talk to (also for obvious reasons). I will not and have never recommended this dealer for service. More

Outstanding customer service from Champion Toyoya starting at the lot to signing our paper work. Great job Champion Toyota! ! We are happy to do business with you. starting at the lot to signing our paper work. Great job Champion Toyota! ! We are happy to do business with you. More

I am happy with the purchase and overall experience. it was great only thing i would like is make process little faster. Overall the experience was good. was great only thing i would like is make process little faster. Overall the experience was good. More

As a first time buyer with no experiance i am treated satisfactorily.I wanted to save me more on APR like " 0". But I am truly satisfied with my purchase. satisfactorily.I wanted to save me more on APR like " 0". But I am truly satisfied with my purchase. More

The service of this dealer is excellent. We are satisfied with the salesperson,JACK NGUYEN,he is very carying the need of customer and very polite.The price is right, not like other dealer, we have a hassle with the salesperson,JACK NGUYEN,he is very carying the need of customer and very polite.The price is right, not like other dealer, we have a hassle time to negotiate. More

They were supposed to fix my car, they didn't. They were supposed to get me a rental car, they didn't. When I called to talk to someone about this, their customer service agent berated me, called me names, supposed to get me a rental car, they didn't. When I called to talk to someone about this, their customer service agent berated me, called me names, then hung up on me. Horrible experience. I will never go back and would not recommend that anybody give them their business. More

My husband went to Champion Toyota to purchase a Toyota Tundra. He was helped by David Morrow aka "Texas Ranger." My husband got an unbelievable deal on the truck. I can't say enough nice things about the Tundra. He was helped by David Morrow aka "Texas Ranger." My husband got an unbelievable deal on the truck. I can't say enough nice things about the "Texas Ranger." He was so patient with my husband and kept such an upbeat personality throughout the entire process. And might I add that my husband really tested his patience! I would definitely recommend Champion Toyota AND "Texas Ranger!" More

I would never buy a car from this place nor send any of my friends or family to purchase a vehicle from Champion Toyota. They will let you take the car home and then tell you to come back saying you need t my friends or family to purchase a vehicle from Champion Toyota. They will let you take the car home and then tell you to come back saying you need this much more down or you can't get in this car and leave you stranded. First they are very nice and is willing to do whatever for you then They would tell you that they have limited mileage range they can't pass. I had another dealer from SPRING, TX pick me up from the dealer and they said they would have no problem doing so.. AGAIN I would never ever send anyone to the used side of that dealer the finance manager is the worst! More