AutoNation Toyota Gulf Freeway

Sales Deprtment (New) I am extremely pleased with the Service provided by Donna Terblanche in my search for a 2014 Toyota Sienna Limited. AutoNation Toyota Gulf freeway ac I am extremely pleased with the Service provided by Donna Terblanche in my search for a 2014 Toyota Sienna Limited. AutoNation Toyota Gulf freeway actually returned my phone calls and was the first dealership to respond to questions. Throughout the process they were promptly engaged and committed to finding our family the car we wanted. Donna walked me through the sales process over the phone, she provided me the specifications of the vehicle I was interest in, and she provided me the lowest price offer. Because of her I was able to save time and money. I will definitely consider buying from this dealership for my future vehicle needs. More

I recently brought my car in for it's second Toyota Care service service period which consisted of an oil and filter change and a multi-point inspection of the car and engine. The oil and filter change Care service service period which consisted of an oil and filter change and a multi-point inspection of the car and engine. The oil and filter change were performed correctly but the multi-point inspection lacked attention to detail in checking the tire pressure including the spare tire. During the cold weather temperature condition Houston has experienced, caused the tire pressure light on the on the instrument panel to come on and remain on. I checked the tire pressure on each of the wheels and it was 29 psi. The spare tire was low in pressure and after repressurizing all five tires including the spare to the recommended pressure, the low tire pressure indicator on the instrumentent panel went off. While this service oversite was not serious and did not cause a problem for my car, it's an indicator of a lack of attention to detail. I recommend that during the winter cold months in Houston, all car tires including the spare tire be checked for proper inflation pressure. More

The people at this dealership go above and beyond where customers and their vehicles are concerned! They do what they say they will do. If there is a change in anticipated work, they tell you before doin customers and their vehicles are concerned! They do what they say they will do. If there is a change in anticipated work, they tell you before doing the work and give you the cost upfront. They even provide warm cookies and ice cold water while you wait. More

Our salesperson Mike Smith was awesome. He found the car Our salesperson Mike Smith was awesome. He found the car we wanted and gave us a great price. The customer service team is great. They send you ema Our salesperson Mike Smith was awesome. He found the car we wanted and gave us a great price. The customer service team is great. They send you email reminders when service is needed, oil change, tune up etc. and they get you in out out with friendly service. More

Fraud and dishonest Dealership -- Sold me three extended Fraud and dishonest Dealership -- Sold me three extended warranty program at the time of purchase. The verbal information provided by the Finance offi Fraud and dishonest Dealership -- Sold me three extended warranty program at the time of purchase. The verbal information provided by the Finance officer was incorrect and fell into the trap and spent close to $4500. Maintenance agreement - covers mechanical failures Service Agreement - covers scheduled services Appearance protection plan - covers exterior paint and interior Cancelled Maintenance plan within 30 days - Thought mechanical breakdowns are less likely on new cards and decided to cancel it. Promised full refund. Received $50 less because of some administrative fees not even mentioned during cancellation Service agreement - Decided to use it. Dealership informed that the maintenance plan cancelled 30 days after purchase was meant to be covering services. The service agreement covers mechanical breakdowns. So this service agreement is of no use to me. As i cancelled wrong agreement in the first place due to wrong information provided by staff. I called dealership to cancel service agreement. Dealership rep informed about full refund and requested clean title received from lien holder. Emailed scanned copy of the clean title with clear mention of 1005 refund as discussed over the phone. Dealership staff replied okay and promised to process cancellation. I received refund check $709.10 less than expected 100% refund. I called dealership to inquire about the discrepancy. Dealership informed that all refunds are prorated. Spent few days over the phone with no use. I lost my $709.10 due to wrong information conveyed to me and my careless cancellation without documentary proofs. Caution - please read your contracts carefully. Do not trust what dealership staff is telling about the warranties, vehicle. Please read all information personally, if you end of buying a car from this dealership. Spend some to read through contracts. I would recommend going to other dealerships around and have peace of mind on getting a honest deal. Honesty is very important when it comes to dealerships. A car buyer put trust into transaction and expects honesty in return. This dealership need to understand this. For a car buyer, this is very important transaction involving lot of money, time, and passion. Don't fall into sweet talks. Be diligent. Good Luck and take care. More

I have always had my car serviced at Auto Nation Gulf Freeway due to the fact of courteous and friendly service by the employees. They always keep me informed of what is going on with my car while waiti Freeway due to the fact of courteous and friendly service by the employees. They always keep me informed of what is going on with my car while waiting for the service to be completed. There's no other place that i would bring my car to be serviced. Thank you Auto Nation for a job well-done. You're the best. Sincerely, Joan Evans More

It is highly recommended to take you vehicle to Champion Toyota Gulf Freeway for service. This dealership is extremely well organized and the staff is absolutely amazing. My Service Advisor, Ana Mejia, wa Toyota Gulf Freeway for service. This dealership is extremely well organized and the staff is absolutely amazing. My Service Advisor, Ana Mejia, was extremely attentive to my need to expedite the service within my expected timeframe. The service was done to my satisfaction and my vehicle was completed on time as promised. I trust that Champion Toyota on the Gulf Freeway will exceed your expectations. More

I bought a 2012 Honda in March of '13. Now the car I I bought a 2012 Honda in March of '13. Now the car I bought only had 6,000 miles on it and we all know the reliability of Honda's so the car here is I bought a 2012 Honda in March of '13. Now the car I bought only had 6,000 miles on it and we all know the reliability of Honda's so the car here is not my concern. What is of concern is my treatment after my purchase. I paid a "fair" price for my car. No one got a deal not me or them. I paid exactly what the car was worth, even though they acted like I got some amazing deal. They wouldn't even fill up the gas tank for me. The dealer tags placed on my vehicle expired on 5/15/13. I never got my new plates in the mail. I waited, and waited and waited. I even began to search for them. I began to place the blame on the USPS with all the budget cut backs and such I became convinced that they had lost them. After three months someone suggested I contact the dealership to which I said "what? No way would they have them it's been three months and they never called or emailed or tried to contact me in anyway. They're a dealership if they had them they would have gotten a hold of me or just mailed them to me." But at a lose I emailed them. xxx!! they had been sitting at the receptionist for over three months. OVER THREE MONTHS!!!!! Without calling me or emailing me or even saying to themselves "Maybe this guy needs his plate lets drop 'em in the mail for him." I am flabbergasted at the level of maturity from these people. The sales man blames the receptionist the receptionist blames the sales man no one would come out and take responsibility and even apologize. Sure everyone had a big smile on their faces when I bought the car but when I needed someone to stand up and say "hey, I messed up. How can I make it right?" Everyone was sitting on their hands. A smile only goes so far. I will never, ever recommend this dealership to anyone not even an enemy. They are the worst. More

Well I recently took my 2008 Toyota Camry to get it serviced first for a broken brake light and then because my a/c started blowing hot air. In regards to my visit for the brake light I had made an app serviced first for a broken brake light and then because my a/c started blowing hot air. In regards to my visit for the brake light I had made an appointment the day before my visit, came in the next day and still had to wait two hours! How long does it take to change out a light bulb? I hear a joke coming on lol. Later on I started having problems with the a/c, took it in immediately and was told that it would be almost two hundred dollars to get it checked! I felt this was priced way too high, but I was desperate considering it was a hundred degrees outside and I have two little girls who would be miserable riding around. They couldn't find the problem even though I again waited for two long hours. My service advisor told me that I would have to ride around for a day or two because the mechanics put blue dye in the car so that they would see exactly where the leak was coming from and that she would credit me back the price for the test when I got it repaired. So I was sent home with a tiny bit of freon that ran out immediatly and unfortunately happened over the weekend so I had to wait til Monday. I take it back in after looking for the same service advisor myself since hardly anyone comes out to greet you and ask if you need help. So she told me to wait and I did. After some time she came to me with the work order and showed me the price and what was going on. She told me there was a leak in the evaporator and I saw that it would cost me over fourteen-hundred dollars for parts and labor. I asked her how this could happen and she says that when the car starts aging things like this happen. The car is only four and half years old! So I guess it's true that once a warranty expires the car becomes a piece of junk. Well done Toyota! I told her I could'nt get it fixed at the moment for the obvious reason of a ridiculous price and was sent home with no extra freon and out two hundred bucks since I opted out of the repair. A couple days later I did some research on the cost of the actual part and it comes to no more than one-hundred and thirty dollars! Seems like they are making more money than should be allowed! I also saw another mechanic for his opinion and he saw no traces of the blue dye that the mechanics supposedly put in. He also was surprised that there was absolutely no air pressure when he checked my a/c. He told me this is highly unusual and that there should at least be a small amount of pressure even if I have a leak somewhere. Well it's sad to say that I was not totally surprised when he told me this. Toyota will not be getting my business anymore! More

I spent 4 hrs just for oil change and checked the noise which can be found by other person for 1 minute, but he charged me around $150 just for finding the source noise from the water pump and took 3 hours which can be found by other person for 1 minute, but he charged me around $150 just for finding the source noise from the water pump and took 3 hours. It is so ridiculous. More