AutoNation Toyota Gulf Freeway

Horrible Service Had appointment at 7:30 AM for oil change and minor alignment adjustment. Promised vehicle should be done around 9:30 AM. Was told around 10 that it w Had appointment at 7:30 AM for oil change and minor alignment adjustment. Promised vehicle should be done around 9:30 AM. Was told around 10 that it was driven test. At 10:35 was told it's still driven test! Did not get the vehicle back unil 10:55. Oh, they left plastic cover and paper mat for me to clean up. Talked to the service manager, his answer was "what the h3ll do you want me to do?!?" Take your money somewhere else, where they value you. More

First car buying experience horrible The ONLY reason they got one star is because of Eric Clark. So thank him!! This was my first time buying a car in 2014 and they have scarred me for LI The ONLY reason they got one star is because of Eric Clark. So thank him!! This was my first time buying a car in 2014 and they have scarred me for LIFE! This experience was horrible, sickening and everything else but good. After 2 months of driving my 2009 Malibu ltz the thermostat broke ..the horrible warranty they sold me (even when I asked for everything to be covered) didn't cover that.. I took it back to auto nation Toyota and they said since it was a Chevy they couldn't fix it and that I needed to take it to auto nation Chevy. The third month I need a new transmission. They sold me a faulty car and they KNOW it!!! Auto nation Chevy is just as bad! They have had my car for a week now and haven't called me to tell me anything! So I started calling auto nation Toyota because if I bought it from there they should've been able to help me . DONNA was Nasty and rude. She told me I needed to talk to Lee Cook. I asked her where was he and she replies well I can't see him from where I'm sitting. Lee never answered the phone and never returned my calls. Then they let me talk to a sorry manager. His response was if it's not covered then I can't help you...they don't want to help.. This place needs to be shutdown and DONNA needs to be the first to go and the "manager" following. I am gonna make sure; anybody so crosses my path will never buy from auto nation Toyota or auto nation Chevy. I am not DONE! More

Auto Nation Toyota Service Bad My new Prius V had a dent on the passenger side rear bumper. The service people were indifferent and kept my Brother waiting for two hours and did no My new Prius V had a dent on the passenger side rear bumper. The service people were indifferent and kept my Brother waiting for two hours and did not schedule the requested body work. We only got the estimate. The sales staff was just as slow about selling us both the Prius V and Prius C that my brother and I baught this last month. More

Sales Deprtment (New) I am extremely pleased with the Service provided by Donna Terblanche in my search for a 2014 Toyota Sienna Limited. AutoNation Toyota Gulf freeway ac I am extremely pleased with the Service provided by Donna Terblanche in my search for a 2014 Toyota Sienna Limited. AutoNation Toyota Gulf freeway actually returned my phone calls and was the first dealership to respond to questions. Throughout the process they were promptly engaged and committed to finding our family the car we wanted. Donna walked me through the sales process over the phone, she provided me the specifications of the vehicle I was interest in, and she provided me the lowest price offer. Because of her I was able to save time and money. I will definitely consider buying from this dealership for my future vehicle needs. More

I recently brought my car in for it's second Toyota Care service service period which consisted of an oil and filter change and a multi-point inspection of the car and engine. The oil and filter change Care service service period which consisted of an oil and filter change and a multi-point inspection of the car and engine. The oil and filter change were performed correctly but the multi-point inspection lacked attention to detail in checking the tire pressure including the spare tire. During the cold weather temperature condition Houston has experienced, caused the tire pressure light on the on the instrument panel to come on and remain on. I checked the tire pressure on each of the wheels and it was 29 psi. The spare tire was low in pressure and after repressurizing all five tires including the spare to the recommended pressure, the low tire pressure indicator on the instrumentent panel went off. While this service oversite was not serious and did not cause a problem for my car, it's an indicator of a lack of attention to detail. I recommend that during the winter cold months in Houston, all car tires including the spare tire be checked for proper inflation pressure. More

The people at this dealership go above and beyond where customers and their vehicles are concerned! They do what they say they will do. If there is a change in anticipated work, they tell you before doin customers and their vehicles are concerned! They do what they say they will do. If there is a change in anticipated work, they tell you before doing the work and give you the cost upfront. They even provide warm cookies and ice cold water while you wait. More

Our salesperson Mike Smith was awesome. He found the car Our salesperson Mike Smith was awesome. He found the car we wanted and gave us a great price. The customer service team is great. They send you ema Our salesperson Mike Smith was awesome. He found the car we wanted and gave us a great price. The customer service team is great. They send you email reminders when service is needed, oil change, tune up etc. and they get you in out out with friendly service. More

Fraud and dishonest Dealership -- Sold me three extended Fraud and dishonest Dealership -- Sold me three extended warranty program at the time of purchase. The verbal information provided by the Finance offi Fraud and dishonest Dealership -- Sold me three extended warranty program at the time of purchase. The verbal information provided by the Finance officer was incorrect and fell into the trap and spent close to $4500. Maintenance agreement - covers mechanical failures Service Agreement - covers scheduled services Appearance protection plan - covers exterior paint and interior Cancelled Maintenance plan within 30 days - Thought mechanical breakdowns are less likely on new cards and decided to cancel it. Promised full refund. Received $50 less because of some administrative fees not even mentioned during cancellation Service agreement - Decided to use it. Dealership informed that the maintenance plan cancelled 30 days after purchase was meant to be covering services. The service agreement covers mechanical breakdowns. So this service agreement is of no use to me. As i cancelled wrong agreement in the first place due to wrong information provided by staff. I called dealership to cancel service agreement. Dealership rep informed about full refund and requested clean title received from lien holder. Emailed scanned copy of the clean title with clear mention of 1005 refund as discussed over the phone. Dealership staff replied okay and promised to process cancellation. I received refund check $709.10 less than expected 100% refund. I called dealership to inquire about the discrepancy. Dealership informed that all refunds are prorated. Spent few days over the phone with no use. I lost my $709.10 due to wrong information conveyed to me and my careless cancellation without documentary proofs. Caution - please read your contracts carefully. Do not trust what dealership staff is telling about the warranties, vehicle. Please read all information personally, if you end of buying a car from this dealership. Spend some to read through contracts. I would recommend going to other dealerships around and have peace of mind on getting a honest deal. Honesty is very important when it comes to dealerships. A car buyer put trust into transaction and expects honesty in return. This dealership need to understand this. For a car buyer, this is very important transaction involving lot of money, time, and passion. Don't fall into sweet talks. Be diligent. Good Luck and take care. More

I have always had my car serviced at Auto Nation Gulf Freeway due to the fact of courteous and friendly service by the employees. They always keep me informed of what is going on with my car while waiti Freeway due to the fact of courteous and friendly service by the employees. They always keep me informed of what is going on with my car while waiting for the service to be completed. There's no other place that i would bring my car to be serviced. Thank you Auto Nation for a job well-done. You're the best. Sincerely, Joan Evans More

It is highly recommended to take you vehicle to Champion Toyota Gulf Freeway for service. This dealership is extremely well organized and the staff is absolutely amazing. My Service Advisor, Ana Mejia, wa Toyota Gulf Freeway for service. This dealership is extremely well organized and the staff is absolutely amazing. My Service Advisor, Ana Mejia, was extremely attentive to my need to expedite the service within my expected timeframe. The service was done to my satisfaction and my vehicle was completed on time as promised. I trust that Champion Toyota on the Gulf Freeway will exceed your expectations. More