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AutoNation Toyota Gulf Freeway

Houston, TX

Overview
Reviews
Vehicles
4.5
1,249 Reviews
AutoNation Toyota Gulf Freeway is the premier destination for all things Toyota in the Greater Houston area, and is one of the largest Toyota dealerships in Southeast Texas. Located in Houston just across from the Almeda Mall, our dealership is proud to serve residents from Houston, Katy, Spring, and the entire Harris County area. From the latest new Toyota vehicles for sale, to our extensive used inventory, AutoNation Toyota Gulf Freeway has it all. Visit our website to learn more, and schedule a test drive today!
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12111 Gulf Freeway

Houston, TX

77034

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Showing 1,249 reviews

October 11, 2023

Very frustrating service department. No one seems to talk to each other, nor care. Scheduled service, arrived at time, 3 guys asked me what I needed and I told them I had a service appo More

by Bill Diehl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hector Rivas,
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Oct 14, 2023 -

AutoNation Toyota Gulf Freeway responded

Hi Bill, we appreciate you taking the time to respond. The staff at AutoNation Toyota Gulf Freeway take our reviews very seriously. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (713) 489-2097 -- we hope to hear from you soon.

October 09, 2023

I ordered the vehicle almost 4 weeks ago and still waiting for a vehicle to get ready very disappointed More

by hs9571009
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
I don't know
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Oct 11, 2023 -

AutoNation Toyota Gulf Freeway responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (713) 489-2097 to discuss what we can do to help.

October 07, 2023

I came for the recall on my toyota, I don't know exactly what they did, but they replaced something with the air bag and now I guess I'm more safe than what I was. So thank you so much for keeping me sa More

by erockbrox
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
That guy, I threw away the paper in my car.
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Oct 07, 2023 -

erockbrox responded

Yeah, there were also some things on there, where they wanted other charges as well. Like oil change and other stuff, I told them that I wasn't going to do anything that involved a charge. And in my car there is a digital screen and it needs to be calibrated because when I touch it, it reads my input off center. So if I push my finger on a certain spot, then it reads under that spot by a half inch, so the touch screen doesn't recognize my input.

October 05, 2023

The service prices are reasonable and the appointment availability is very good for making sure you get your Toyota Care included services More

by st_dlrrtr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenna
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Oct 06, 2023 -

AutoNation Toyota Gulf Freeway responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 05, 2023

Service department takes care of the car and truck the way I like. If there are more issues than my battery or tires or oil service they locate it and tell us and we decide if we will move forward or not. More

by lisapierre
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marily or don
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Oct 08, 2023 -

AutoNation Toyota Gulf Freeway responded

Hi, we appreciate you taking the time to leave us a response. Don't hesitate to call us if you ever need anything. Be safe on the road!

October 05, 2023

Very satisfied with my shopping experience. Abdul Aziz was a salesman very nice, kind, helpful, I am very satisfied with my new purchase thru Aziz's help. Very smooth n fast. Thanks, Naseer More

by Naseer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Abdul Aziz
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Oct 08, 2023 -

AutoNation Toyota Gulf Freeway responded

Hi Naseer, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!

October 03, 2023

They offered great service. They were friendly and very professional. They went above and beyond. More

by slglhayhurst
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clayton Elmer
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Oct 07, 2023 -

AutoNation Toyota Gulf Freeway responded

Hi, we're so glad that we were able to go above and beyond your expectations! We hope you have a great day!

October 01, 2023

I always get good service and everyone is so friendly and professional. Keep doing a great job. More

by juliewilson37
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
I can’t remember his name
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Oct 04, 2023 -

AutoNation Toyota Gulf Freeway responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!

September 30, 2023

Very satisfied with my shopping experience. Mike the GM was very nice, kind and helpful. He got me with salesman Aziz to help me with my new purchase. Very smooth n fast. 👌 More

by luissaldana668
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aziz
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Oct 02, 2023 -

AutoNation Toyota Gulf Freeway responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

September 29, 2023

Great. In detail. And repairing the problem and quick specs check for future. issues for a head appointments More

by romar6196
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keisha clark
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Oct 02, 2023 -

AutoNation Toyota Gulf Freeway responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

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