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AutoNation Toyota Gulf Freeway

Houston, TX

Overview
Reviews
Vehicles
4.6
1,247 Reviews
AutoNation Toyota Gulf Freeway is the premier destination for all things Toyota in the Greater Houston area, and is one of the largest Toyota dealerships in Southeast Texas. Located in Houston just across from the Almeda Mall, our dealership is proud to serve residents from Houston, Katy, Spring, and the entire Harris County area. From the latest new Toyota vehicles for sale, to our extensive used inventory, AutoNation Toyota Gulf Freeway has it all. Visit our website to learn more, and schedule a test drive today!
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12111 Gulf Freeway

Houston, TX

77034

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Showing 1,247 reviews

July 03, 2023

I had a great experience! Only took 2 hours to finish the process . I am still waiting for the paperwork to be completed for my previous finance team but it’s only been a week More

by twilly15
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Many
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Jul 06, 2023 -

AutoNation Toyota Gulf Freeway responded

Hello, it means so much to us that you chose our dealership! Thank you so much for being one of our valued guests and we look forward to your next visit!

June 30, 2023

Great service. I was called about coming in for a free oil change and check up. More

by Andie
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Merylee
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Jul 04, 2023 -

AutoNation Toyota Gulf Freeway responded

Hi Andie, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!

June 30, 2023

Luis is always helpful and lets me know what is needed to keep my vehicle in optimal conditions. More

by Juan Camaney
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Luis
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Jul 04, 2023 -

AutoNation Toyota Gulf Freeway responded

Hi Juan, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

June 27, 2023

Service manager has no desire to fix problems, is rude and confrontational. Worse experience at a dealership I’ve ever had. More

by Haley1013
Service Communication
Recommend Dealer
No
Employees Worked With
David, Keisha
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Jun 30, 2023 -

AutoNation Toyota Gulf Freeway responded

Hi, we are deeply disappointed by your experience at AutoNation Toyota Gulf Freeway. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (713) 489-2097 to discuss what we can do to help.

June 27, 2023

It’s all ways a great experience, we arrived a bit early and were attended promptly greeted warmly and friendly. We always enjoy our visits More

by embarber77
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
John
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Jul 02, 2023 -

AutoNation Toyota Gulf Freeway responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

June 26, 2023

The first time I went the guy texted me and said he would keep me in formed. This time the girl took my car and I never saw her again. I had to ask and find out after an hour and a half. When Keisha went to More

by Randilhoward
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Mari Perez, Keisha
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Jun 29, 2023 -

AutoNation Toyota Gulf Freeway responded

Hello, we appreciate you taking the time to leave us this feedback. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

June 26, 2023

Very pleasant personal and very helpful with any questions or concerns that I had with options. More

by los_leones
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Keisha
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Jun 29, 2023 -

AutoNation Toyota Gulf Freeway responded

Hi, we appreciate your positive review about your recent experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

June 22, 2023

Great employees and communication; Mike let me know what to expect at my next service, thank you. More

by shaynesinger
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Mike
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Jun 26, 2023 -

AutoNation Toyota Gulf Freeway responded

Thank you for taking the time to share your feedback with us. We always strive to provide personable and excellent customer service. Thank you again for the review!

June 22, 2023

Service department did terrible. Took my car for alignment twice and they still couldn’t fix it. More

by avitiachris13
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Idk
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Jun 26, 2023 -

AutoNation Toyota Gulf Freeway responded

Hello, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (713) 489-2097 to discuss what we can do to help.

June 22, 2023

They replaced my alternator but never put back the engine cover rivets. I recognized it when I washed my car. The rivets were placed under the hood close by the windshield. It was not professional. Also, I s More

by Tam
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Luis
Report | Print
Jun 26, 2023 -

AutoNation Toyota Gulf Freeway responded

Hello Tam, thank you for leaving this detailed feedback about your experience with our dealership. If you would be willing to give us another chance in the future, please reach out to our General Manager at (713) 489-2097. We would appreciate the chance to turn your experience around.

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