AutoNation Toyota Gulf Freeway

When I first started going this place was great they would do all of your recalls and service in a timely manner while being very personable. I don’t see any of those employees from 2020 working today. would do all of your recalls and service in a timely manner while being very personable. I don’t see any of those employees from 2020 working today. The new staff does not seem to care if the customer service peace is there or not they are just there to do what the boss says. They advertise on the service floor a lifetime battery that the refused to sell me they told me that it would have to be ordered and they would not be restocking the battery if I did move forward with it so instead sold me a 5 year Toyota battery and not the automation battery. They didn’t top of my fluids as described in the service and it seems like they don’t mind the back and forth when you have an issue about what’s going on with your car. More

My salesman Shajeel Khokhar was beyond the best, even after my sale six months later he still go beyond selfless service to make sure I'm happy with my car. The car needed service done that requires them after my sale six months later he still go beyond selfless service to make sure I'm happy with my car. The car needed service done that requires them keeping the car Shajeel Khokhar and Justin made sure everything was to my satisfaction and they and the service team did everything and beyond to complete it. I am more than happy with their service and would recommend anyone to AutoNation family. More

This was my second visit to this dealership and I had a Very Good experience. I was communicated with in detail and treated with respect. I'd be glad to deal with them anytime and recommend this dealersh Very Good experience. I was communicated with in detail and treated with respect. I'd be glad to deal with them anytime and recommend this dealership also More

Very professional and courteous. I did not have to wait too long for my truck. Very friendly staff. I did not have to wait too long for my truck. Very friendly staff. More

I arrived early but as usual the person I signed on with was unavailable but it ok with Jason but the wait time always take longer than I expected. was unavailable but it ok with Jason but the wait time always take longer than I expected. More

They don't want to lend you a loaner. They always lie that they don't have a loaner vehicle to loan but they have one. even though my vehicle has a safety recall after 7 months there's st They always lie that they don't have a loaner vehicle to loan but they have one. even though my vehicle has a safety recall after 7 months there's still no loaner... More

Made 8 am appt. to have diagnostics for my 2017 Highlander, due to some echoes in the radio and some occasional hesitation to accelerate in slow traffic. My vehicle to have diagnostics for my 2017 Highlander, due to some echoes in the radio and some occasional hesitation to accelerate in slow traffic. My vehicle did not require any repairs as no issues were identified, but it took over 8 hours to get my vehicle back. Technician said he updated the radio system to the newer version, however; the echoing remains. Mike Pungatore was extremely busy but he was very nice. More

Fast and great customer service. Mike was very helpful, and recommendations were great. Will definitely come back for my car services. Mike was very helpful, and recommendations were great. Will definitely come back for my car services. More

Greatexcellent fun fantastic timely polite kind wonderful great sales clean bathrooms TV snacks clean futuristic wonderful great sales clean bathrooms TV snacks clean futuristic More

Wait took a little longer but it was ok, definitely coming back for service in the future. coming back for service in the future. More