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AutoNation Toyota Gulf Freeway

Houston, TX

4.6
1,246 Reviews
AutoNation Toyota Gulf Freeway is the premier destination for all things Toyota in the Greater Houston area, and is one of the largest Toyota dealerships in Southeast Texas. Located in Houston just across from the Almeda Mall, our dealership is proud to serve residents from Houston, Katy, Spring, and the entire Harris County area. From the latest new Toyota vehicles for sale, to our extensive used inventory, AutoNation Toyota Gulf Freeway has it all. Visit our website to learn more, and schedule a test drive today!
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12111 Gulf Freeway

Houston, TX

77034

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Showing 1,246 reviews

January 30, 2023

Very friendly, explain the problems clearly, very good customer services. Glad with your services! Will come back. More

by Tracyn
Recommend Dealer
Yes
Employees Worked With
Mike Pungitore, Emanuel Ramirez
Feb 03, 2023 -

AutoNation Toyota Gulf Freeway responded

Hi Tracyn, thank you for your positive review. We're happy to have been of service to you. We're looking forward to your next visit with us!

January 30, 2023

The representative was informed about my vehicle. Pablo gave me information about upcoming service needs although I am not sure why they inspect under the hood upon arrival for a oil change. More

by toniweston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pablo
Feb 03, 2023 -

AutoNation Toyota Gulf Freeway responded

Hello, we're happy you found our staff to be so supportive during your experience here at AutoNation Toyota Gulf Freeway. Don't hesitate to call us if you ever need anything. Be safe on the road!

January 30, 2023

Gulf Freeway Toyota has exceeded my expectations with the sales and service departments. Mike Pungitore, Service Advisor has been especially prompt, helpful, and extremely professional in handling my vehicl More

by Sheridan Parnell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Pungitore, Marcus Bebawi
Jan 30, 2023 -

Sheridan Parnell responded

I would recommend Gulf Freeway Toyota to anyone needing a new vehicle at a great price and great service for the purchase.

Jan 30, 2023 -

Sheridan Parnell responded

See above comments above.

Feb 03, 2023 -

AutoNation Toyota Gulf Freeway responded

Hi Sheridan, our staff is dedicated to providing all our guests with outstanding. Don't hesitate to call us if you ever need anything. Be safe on the road! g customer service and quality work you can trust!

January 30, 2023

Brought my new Rav4 in for the first 5,000 mile service. I pre-scheduled the service on the dealer website which was very easy. The service drive was expecting me and the service writer, Marily, was polite, More

by Thomas H
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marily Perez
Feb 03, 2023 -

AutoNation Toyota Gulf Freeway responded

Thomas, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

January 29, 2023

I had problem with the gas opener. I paid warranty but I have to wait for a long time to have approval from warranty department. More

by vuilam
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose
Feb 02, 2023 -

AutoNation Toyota Gulf Freeway responded

Hi Vuilam, we are deeply disappointed by your experience at AutoNation Toyota Gulf Freeway. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (713) 489-2097 to discuss what we can do to help.

January 28, 2023

My favorita dealer to bring all my vehicles , great customer service & very polite workers best More

by xiomara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Pungitore
Feb 01, 2023 -

AutoNation Toyota Gulf Freeway responded

Hi Xiomara, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!

January 27, 2023

Ricardo “Rick” is a very good service advisor. He and the parts department helped me find the tire pressure sensors I needed and he offered me a very good discount price to install them after havi More

by j.cervantes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricardo Aguilar and parts department
Jan 31, 2023 -

AutoNation Toyota Gulf Freeway responded

We take your feedback very seriously and thank you for bringing this to our attention, Safety is of the utmost importance to us. When you can, please send your contact information and a copy of this review to our corporate team at Customer.Relations@AutoNation.com. Thank you.

January 26, 2023

It is very confortable the attention is rapidly and our car is even clean. Thanks for attention More

by dayamiramayo2016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember the name
Jan 30, 2023 -

AutoNation Toyota Gulf Freeway responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

January 26, 2023

I love the customer service at Autonation. Every time I go they’re always so attentive. More

by bellaloredo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pablo
Jan 31, 2023 -

AutoNation Toyota Gulf Freeway responded

Hello, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Toyota Gulf Freeway. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

January 26, 2023

Very Good , Fast and the service guy was very helpful with all my questions I had. More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
Jan 30, 2023 -

AutoNation Toyota Gulf Freeway responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

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