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AutoNation Toyota Gulf Freeway

Houston, TX

Overview
Reviews
Vehicles
4.5
1,243 Reviews
AutoNation Toyota Gulf Freeway is the premier destination for all things Toyota in the Greater Houston area, and is one of the largest Toyota dealerships in Southeast Texas. Located in Houston just across from the Almeda Mall, our dealership is proud to serve residents from Houston, Katy, Spring, and the entire Harris County area. From the latest new Toyota vehicles for sale, to our extensive used inventory, AutoNation Toyota Gulf Freeway has it all. Visit our website to learn more, and schedule a test drive today!
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12111 Gulf Freeway

Houston, TX

77034

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Showing 1,243 reviews

December 12, 2022

Excellent customer service on the phone and in person advisor Brandon. Everything gets check and inspection More

by PedroP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
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Dec 15, 2022 -

AutoNation Toyota Gulf Freeway responded

Hi Pedrop, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.

December 11, 2022

Dealership is veryConvenient to my home. Employees were friendly and respectful towards me. I will ho back there for both of my vehicles. More

by Erick
Recommend Dealer
Yes
Employees Worked With
Rick
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Dec 15, 2022 -

AutoNation Toyota Gulf Freeway responded

Hi Erick, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you need more help, our team is available to talk -- safe travels!

Dec 20, 2022 -

Erick responded

Erickjanb@aol.com

December 11, 2022

Good results - very lengthy wait Took much longer than expected The facilities are comfortable Ok. More

by larryguderian
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Adam
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Dec 12, 2022 -

AutoNation Toyota Gulf Freeway responded

Hi, we appreciate you taking the time to leave us this feedback. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again. Take care!

December 11, 2022

Excelente muy buen servicio y atenciones al cliente muy profesionales en su trabajo les doy las gracias More

by Arturosaenz61@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
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Dec 12, 2022 -

AutoNation Toyota Gulf Freeway responded

Hola, gracias por tu tipo palabras! Estamos felices de poder ayudar. Háganos saber si hay algo más que podamos hacer por usted; ¡Estamos más que felices de ayudar! ¡Cuídate!

December 10, 2022

Jorge Monzon was excellent in his service and knowledge of the product. Extremely happy with our visit. More

by MarLozano
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jorge Monzon, Steve Gates
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Dec 13, 2022 -

AutoNation Toyota Gulf Freeway responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

December 10, 2022

Great service and friendly staff. Vehicle serviced in a timely manner and keep you updated. More

by JT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marily
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Dec 13, 2022 -

AutoNation Toyota Gulf Freeway responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

December 10, 2022

Bad customer service. The managers are arrogant and disingenuous. Dealership imposes unnecessary costly options. The dealership refused to order the car that I built with More

by Hassan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Salesman and managers
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Dec 13, 2022 -

AutoNation Toyota Gulf Freeway responded

Hi Hassan, we appreciate you taking the time to respond. The staff at AutoNation Toyota Gulf Freeway take our reviews very seriously. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (713) 489-2097. We hope to hear from you.

December 10, 2022

Had an excellent and seamless experience. Mj and Sonny Chen helped us through all the process. Nothing but positive things about our experience. More

by Rija Rizvi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mj and Sonny Chen.
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Dec 13, 2022 -

AutoNation Toyota Gulf Freeway responded

Hi Rija, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

December 09, 2022

Above my expectations with professionalism and courtesy and kept me inform of my car status at all times. More

by Luz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Vest
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Dec 12, 2022 -

AutoNation Toyota Gulf Freeway responded

Hello Luz, it means so much to us that you chose our dealership! Drive safe, and we'll see you on the road.

December 09, 2022

Great customer service rep. Clean bathroom and clean waiting areas .Also nice to have tv. More

by L.patten2017net.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marily
Report | Print
Dec 12, 2022 -

AutoNation Toyota Gulf Freeway responded

Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

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