AutoNation Toyota Gulf Freeway

I continue to bring my cars for service and they always take care of all four cars. I have also leased a vehicle and that process went very well . take care of all four cars. I have also leased a vehicle and that process went very well . More

I had a good outcome with my service. I got out in a decent time.I like the deals and the courtesy perts.They work hard to satisfy your needs. I got out in a decent time.I like the deals and the courtesy perts.They work hard to satisfy your needs. More

I've gotten oil change at auto nation Toyota since I bought car. Very satisfied in service received and wait time was great bought car. Very satisfied in service received and wait time was great More

Service was good. Service advisor was not to friendly maybe was tired since I went at the end of day Service advisor was not to friendly maybe was tired since I went at the end of day More

My truck would not open on my Toyota Highlander. I had taken my car to the service dept in November 2021 for this same problem. However, it would not open again in May 2022. I arrived at 9:30 am on I had taken my car to the service dept in November 2021 for this same problem. However, it would not open again in May 2022. I arrived at 9:30 am on Monday morning and the service dept offered a shuttle ride home with a promise of I will call you after lunch. I did not hear from my service advisor till after 7:00 pm. And was told it would be $950.00 to repair. This after I repeatedly called the service phone number all afternoon with no answer or even a chance to leave a voice message. I finally contacted the parts dept and she sent a message to the service advisor. They kept my car overnight. I was told the shuttle would pick my up before lunch and my car work c be ready. That was not the case. I had to text ( made the service advisor give me her text number… no phone calls) and was told car not ready. I finally called Uber at my own expense told them I was on my way to pick up my car please have it ready. An assistance manager then called me and said to fix it would another $1000,00 to fix the automatic lift. I said just leave it manual. He said I would have ti crawl in the back of the car to open it. I then asked if I could open the trunk by lifting the window and pulling the lever inside. He stated he did not know my build so not sure if I could. My build is none of his business. I told him I was coming to get my car. This was my second attempt to correct the problem and have given them about $1300.00. The trunk opens manually now and was told by the manager that if it sticks again, they will fix it at no cost. I hope this does not happen because I do not want to have this service dept service my car ever again. Very poor communication!!! Very disappointed!!! More

Although I had scheduled long in advance a 5K service for my 2017 Toyota Prius v-Four on 6-8-2022, when an important medical appointment then was scheduled for me on 6-8-2022, I was able to advance said serv my 2017 Toyota Prius v-Four on 6-8-2022, when an important medical appointment then was scheduled for me on 6-8-2022, I was able to advance said service appointment to 6-6-2022 and Mr. Pablo Loredo ably accommodated me, which eliminated conflict between those two appointments and precluded any delay in obtaining said service. More

Making a service appointment was easy with lots of times available when I needed. The staff is friendly and the service was finished fast. available when I needed. The staff is friendly and the service was finished fast. More

After finding our contact person we were able to drop our vehicle off for service the next day. We received a video of the mechanic correcting the issue which was interesting. Our contact person had to m vehicle off for service the next day. We received a video of the mechanic correcting the issue which was interesting. Our contact person had to many people to give each of us her undivided attention. She tried but I feel she had to many clients. We had WARRANTY work. More

Had maintenance required light on not go off. Made appt to leave overnight, was fixed and picked up before shop closed! Sierra was extremely helpful and quick turnaround much appreciated. Made appt to leave overnight, was fixed and picked up before shop closed! Sierra was extremely helpful and quick turnaround much appreciated. More