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AutoNation Toyota Gulf Freeway - Service Center

Houston, TX

4.3
732 Reviews

732 Reviews of AutoNation Toyota Gulf Freeway - Service Center

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August 04, 2023

Took 4runner in for routine maintenance and always had a pleasant experience. Easy drop off and never takes long and love getting detail report from service advisor. More

by reichert15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
Aug 08, 2023 -

AutoNation Toyota Gulf Freeway responded

Hi, we appreciate your positive review about your recent experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

August 03, 2023

Atienden muy rapido amables y respetuoso me gusta ir siempre a checar mi carro muy recomendado. More

by Lidia oliva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector
Aug 07, 2023 -

AutoNation Toyota Gulf Freeway responded

Hola Lidia, es genial leer comentarios tan maravillosos sobre tu reciente experiencia con nosotros. Agradecemos su recomendación de AutoNation Toyota Gulf Freeway y esperamos poder servirle nuevamente en el futuro.

August 03, 2023

Like the dealership and they have the right location for us. Very clean, would recommend ! More

by Mnp54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Aug 07, 2023 -

AutoNation Toyota Gulf Freeway responded

Hi, it is great to read such wonderful comments about your recent experience with us! We appreciate your recommendation of AutoNation Toyota Gulf Freeway and we hope to be of service again in the future.

August 03, 2023

Great service. Didn't have to wait too long. Even the charge was reasonable. I will definitely be bringing my vehicle in every time. More

by minplea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
NA
Aug 07, 2023 -

AutoNation Toyota Gulf Freeway responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

August 03, 2023

The representative explained in detailed the suggested work my car needs and helped me to prioritize the schedule of the different needs. The job was done in a timely manner. More

by Marthaa.guerra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't know
Aug 07, 2023 -

AutoNation Toyota Gulf Freeway responded

Hi Marthaa, it is great to read such wonderful comments about your recent experience with us! We always strive to provide personable and excellent customer service. Thank you again for the review!

July 27, 2023

I was going in to get an oil change. I like how I'm able to drop my car off and know it's in good hands. Pick up is easy too. We appreciate everyone at the dealership for making our trip More

by mia.pequeno22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
Jul 31, 2023 -

AutoNation Toyota Gulf Freeway responded

Hi, thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.

July 27, 2023

Very nice environment and was greeted within a few minutes of my arrival. got a text when my car was done. was told my tires were in the yellow don't understand what that means, other than caution, h More

by Iam3rdof5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marily Perez
Jul 31, 2023 -

AutoNation Toyota Gulf Freeway responded

Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

July 26, 2023

I was so happy to get in and out in less than an hour for my oil change!!! More

by Dee Messa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marily
Jul 29, 2023 -

AutoNation Toyota Gulf Freeway responded

Hi Dee, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, AutoNation Toyota Gulf Freeway

July 26, 2023

We took our vehilce in for a bulletin regarding the trailer disconnect, which when it happens it kills your brakes. Turns out a known issue that just requires programming. This should be a safety recal More

by tinaedlin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hector
Jul 28, 2023 -

AutoNation Toyota Gulf Freeway responded

Hi, we are deeply disappointed by your experience at AutoNation Toyota Gulf Freeway. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (713) 489-2097 -- we hope to hear from you soon.

Jul 28, 2023 -

tinaedlin responded

I have explained to the service advisor as well as Toyota care that the issue was a safetyl issue and should not have been a charge to "reprogram" the brake ECU. ITs ridiculous that something could have ended up causing a very serious accident and a KNOWN issue is not a safety Recall. Unless you are willing to reimburse for the service I don't need a call. I will take this up with NTSB if its not. You can look up my cell phone number at the messages that have already been left if you would like to resolve the situation.

July 25, 2023

This dealership was the most friendly and helpful staff the moment I arrived. Thanks for your services. More

by Henry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Martinez
Jul 28, 2023 -

AutoNation Toyota Gulf Freeway responded

Hi Henry, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!

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