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AutoNation Toyota Gulf Freeway - Service Center

Houston, TX

4.3
731 Reviews

731 Reviews of AutoNation Toyota Gulf Freeway - Service Center

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July 22, 2023

Hector in the service department ensured that I had a quick and painless experience for my 10k service - minimal wait time and overall great experience! More

by Jacob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector Rivas (Service Advisor)
Jul 29, 2023 -

AutoNation Toyota Gulf Freeway responded

Hello Jacob, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

July 22, 2023

Casey and Marily are a tremendous asset to your service department. They are very professional and I have always gotten a WOW experience from they know how and service recommendations. I am very pleased wi More

by southflorida13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casey and Marily
Jul 26, 2023 -

AutoNation Toyota Gulf Freeway responded

Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Toyota Gulf Freeway. Feel free to reach out to us if you need anything. Have a wonderful day.

July 21, 2023

Prompt, attentive, and a clean, comfortable waiting area. Conveniently located. Good service overall. Well done. More

by rohrmans
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
Jul 26, 2023 -

AutoNation Toyota Gulf Freeway responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

July 21, 2023

Always accommodating, reminders sent for service, quick service generally. I appreciated that I was able to pay for service with my appointed representative vs having to go to cashier. More

by gregbrown526
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
Jul 26, 2023 -

AutoNation Toyota Gulf Freeway responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

July 17, 2023

Mike always does his best to serve his client. He always looks After his client as best as he can More

by Matthew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
Jul 20, 2023 -

AutoNation Toyota Gulf Freeway responded

Hi Matthew, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!

July 15, 2023

I have been having issues with my 2011 Sienna's alarm going off at random times. This was the second time I brought my vehicle to the dealership. The first time, they talked me into getting a new battery More

by PDCRAWFORD
Recommend Dealer
No
Employees Worked With
Service Department
Jul 20, 2023 -

AutoNation Toyota Gulf Freeway responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (713) 489-2097 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.

July 13, 2023

My car came out, service smell gas inside and not wash outside not happy with service More

by Jimmymassoud
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James in service
Jul 17, 2023 -

AutoNation Toyota Gulf Freeway responded

Hi, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (713) 489-2097. We hope to hear from you.

July 10, 2023

Great customer service on time not long wait. Service manager was very friendly and had More

by syedsaad13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
Jul 13, 2023 -

AutoNation Toyota Gulf Freeway responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

July 10, 2023

Staff is very professional, friendly, and informative. Marilee (sp?) is an exceptional service representative. Thank you. More

by J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marilee
Jul 13, 2023 -

AutoNation Toyota Gulf Freeway responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!

July 10, 2023

Fueron muy rápidos y muy honestos y la cotización se me hizo muy justa, y el precio por el servicio que hice me pareció bien More

by EDUARDO MARTINEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Creo que su nombre era micol
Jul 13, 2023 -

AutoNation Toyota Gulf Freeway responded

Hola Eduardo, nos complace saber que tuviste una experiencia tan positiva con nosotros. ¡Muchas gracias por ser uno de nuestros valiosos huéspedes y esperamos su próxima visita!

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