AutoNation Toyota Gulf Freeway - Service Center

Online Booking: I requested an appointment online for installation of specific tires. I was not notified before hand that the tires I selected were not in stock. If I would’ve received a phone call regar installation of specific tires. I was not notified before hand that the tires I selected were not in stock. If I would’ve received a phone call regarding this, I would have avoided missing an extra day from work. That’s the point of creating an appointment. In order to have the tires I wanted installed, I had to pay for them upfront. Waiting Area: The waiting area needs more outlets and tables with chairs for those people that are working and need to plug in a laptop. Service Attendant: Justin offered me other brands since the ones I wanted were not in-stock. He explained the warranty information but I was set on the ones I had done extensive research on. Overall, Justin delivered. More

I've always had a good experience at Autonation. The service staff is friendly and is honest about the recommendations given to keep my vehicle running well. The prices are fair and wait time is rea The service staff is friendly and is honest about the recommendations given to keep my vehicle running well. The prices are fair and wait time is reasonable. The wait lounge is comfortable with tv's, coffee and ample space. Been a repeat customer for years! More

I took my vehicle in because the wheel was shaking when I drive. MY car was left at the shop frim 10am to 4/4:30pm. The invoice shows that the issue was addressed but it is still shaking. Now I have to wait drive. MY car was left at the shop frim 10am to 4/4:30pm. The invoice shows that the issue was addressed but it is still shaking. Now I have to wait until I my next off day to schedule ANOTHER appointment for the same problem. I am beyond frustrated. More

I love going to AutoNation because that is where I purchased my car from. They treat you with respect. They are very friendly, helpful and very professional. The person that helped me was Marily Perez purchased my car from. They treat you with respect. They are very friendly, helpful and very professional. The person that helped me was Marily Perez and she was very friendly and very professional. Thank you AutoNation for all you all do! More

This dealership is probably one of the best in Houston. There are always staffed and fully capable of getting the job done and getting it done quick as possible. Adam my service advisor has came a long way There are always staffed and fully capable of getting the job done and getting it done quick as possible. Adam my service advisor has came a long way since he first started and is doing nothing but great things with this company. He goes over every multi-point with me and texts me when the vehicle is finished! Thanks toyota thank you my service advisor Adam. More

The service experience was great. The dealership was clean and convenient. I was served quickly and was provided clear recommendations for service. The dealership was clean and convenient. I was served quickly and was provided clear recommendations for service. More

I would give this dealership an average review. I have had issues with them getting back with me more than once regarding issues after they were suppose to reach out with their manager but he's alw I have had issues with them getting back with me more than once regarding issues after they were suppose to reach out with their manager but he's always either in a meeting or off campus and then nobody gets back with me even after I've called to follow up. I just feel this is terrible customer service on there part and will most likely go to another Toyota dealership for service once my maintenance contract runs out this year. More

The service writer, Michael, was very good and helpful in taking care of my needs for my car. taking care of my needs for my car. More

Great first 6 months service and everyone was very nice Great services and very helpful Great services and very helpful More