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AutoNation Toyota Gulf Freeway - Service Center

Houston, TX

4.3
733 Reviews

733 Reviews of AutoNation Toyota Gulf Freeway - Service Center

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April 24, 2023

The service writer, Michael, was very good and helpful in taking care of my needs for my car. More

by r-steinbach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
Apr 28, 2023 -

AutoNation Toyota Gulf Freeway responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

April 24, 2023

I would give this dealership an average review. I have had issues with them getting back with me more than once regarding issues after they were suppose to reach out with their manager but he's alw More

by Wdm6864
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casey
Apr 27, 2023 -

AutoNation Toyota Gulf Freeway responded

Hello, thank you for taking the time to leave us feedback. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (713) 489-2097 to discuss what we can do to help.

April 24, 2023

The check-in was easy, and informative, letting me know what was needed and a good estimate of time and cost. The wait time was accurate and comfortable. The checkout was without any last minute surprises More

by Williamson 554021
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marily Perez
Apr 27, 2023 -

AutoNation Toyota Gulf Freeway responded

Hi Williamson, we are pleased to hear you had such a positive experience with us. If you need more help, our team is available to talk -- safe travels!

April 21, 2023

Excellent service excellent people especially the person who took care of my car. Michael-Paul ( everyone is nice. Thank you More

by Zulema Ramos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Paul
Apr 24, 2023 -

AutoNation Toyota Gulf Freeway responded

Hello Zulema, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

April 21, 2023

Wait is too long. Over an hour for an oil change isn't necessary. Broke off my side mirror, and when put back on had a chunk out. More

by adamtrauner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember
Apr 24, 2023 -

AutoNation Toyota Gulf Freeway responded

Hello Adam , it's upsetting to hear that you did not receive the top-notch service we strive to provide. Thank you so much for being one of our valued guests and we look forward to your next visit!

April 21, 2023

Justin was very helpful and answered all my questions with details. He also knowledgeable on the vechile details. More

by George Mat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
Apr 24, 2023 -

AutoNation Toyota Gulf Freeway responded

Hello George, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

April 20, 2023

I was very pleased with the service provided by Keisha, who was professional and very courteous. The wait for the vehicle was not long, and thanks for the free wash. More

by Chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keisha
Apr 24, 2023 -

AutoNation Toyota Gulf Freeway responded

Thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

April 20, 2023

Staff is friendly they helped me in a timely manner. They were able to resolve my concerns and took care of my transaction. I will definitely recommend Autonation to friends and family. More

by Emartinez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casey
Apr 20, 2023 -

Emartinez responded

Thank you for all your help and support. -Martinez

Apr 24, 2023 -

AutoNation Toyota Gulf Freeway responded

Thank you for taking the time to share your feedback with us. We appreciate your recommendation of AutoNation Toyota Gulf Freeway and we hope to be of service again in the future.

April 13, 2023

service was provided in a timely and very professional manner. This was a job well done!!! More

by James L Rogers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Aguilar
Apr 20, 2023 -

AutoNation Toyota Gulf Freeway responded

Hi James, your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out if there's anything additional we can do for you.

April 13, 2023

My service advisor Justin Vest was very professional and courteous. He helped me with the coupons that was available to me which made me smile then I smiled again when my 2003 Tacoma showed up washed. Made More

by GERALD T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Vest
Apr 20, 2023 -

AutoNation Toyota Gulf Freeway responded

Hi Gerald, we're happy you found our staff to be so supportive during your experience here at AutoNation Toyota Gulf Freeway. Please let us know if there is anything else we can do for you; we are more than happy to help!

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