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AutoNation Toyota Gulf Freeway - Service Center

Houston, TX

4.3
731 Reviews

731 Reviews of AutoNation Toyota Gulf Freeway - Service Center

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October 29, 2022

I bought my 2018 4Runner at Auto Nation Gulf Freeway in Houston. The buying process was great and the service has been just as smooth. My service advisor Justin V. Has been working with me for some time an More

by William L.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin V. is totally awesome , Lisa Parasrami
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Nov 06, 2022 -

AutoNation Toyota Gulf Freeway responded

Hi William, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk -- safe travels!

October 27, 2022

Marily always goes above & beyond for my car servicing needs. Love her fantastic customer service. More

by MaximaMan06
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marily
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Nov 04, 2022 -

AutoNation Toyota Gulf Freeway responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.

October 27, 2022

Marily was fantastic! Very knowledgeable regarding my truck's particular issues. When I come back next year to purchase a new truck, I would like her to be the salesperso More

by sminshew
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marily
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Nov 04, 2022 -

AutoNation Toyota Gulf Freeway responded

We are pleased to hear you had such a positive experience with us, Sminshew! Don't hesitate to call us if you ever need anything. Be safe on the road!

October 27, 2022

The service advisor (Thomas) was very good at his job as the vehicle was completed a lot faster than we thought it would be. Thank you More

by scottjones107
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thomas
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Nov 04, 2022 -

AutoNation Toyota Gulf Freeway responded

We are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

October 26, 2022

Marily has offered me Excellent service every time I go in. She is very professional. More

by Sandra Rowlee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marily / the older black man in the bay I’m sorry I didn’t get his name he was there at 7:15am
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Nov 03, 2022 -

AutoNation Toyota Gulf Freeway responded

Hi Sandra, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

October 23, 2022

After getting my vehicle back from service, my dash cam was unplugged, footage was deleted and my bumper is messed up. More

by Nikkiplata12
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Lisa Parasrami
Report | Print
Oct 31, 2022 -

AutoNation Toyota Gulf Freeway responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (713) 489-2097 to discuss what we can do to help.

Nov 10, 2022 -

Nikkiplata12 responded

I tried calling and asking to speak with the GM, I was told they were unavailable. He asked what I needed, I told him what happened to my truck and what you said in this message. He said he would transfer me to David, the head of service, then the phone rang and hung up. I tried calling back and got no answer from option 6 and from I think option 2, which was the service department.

October 23, 2022

I had return twice for simple work. The first time oil change get home oil leaking from engine. Second visit failed to properly air tires. More

by turnbuck
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Lisa Parasrami
Report | Print
Oct 31, 2022 -

AutoNation Toyota Gulf Freeway responded

Hi Turnbuck, we are deeply disappointed by your experience at AutoNation Toyota Gulf Freeway. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (713) 489-2097 to discuss what we can do to help.

October 22, 2022

You book an Appointment and they keep it. They are very welcoming and professional with kindness. Prompt and professional . Highly recommend and I will be back. More

by deedeeandtony
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hosea , Lisa Parasrami
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Oct 29, 2022 -

AutoNation Toyota Gulf Freeway responded

Hi Deedeeandtony, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of AutoNation Toyota Gulf Freeway and we hope to be of service again in the future.

October 21, 2022

Fast service, they don’t try to make you do unnecessary things to your vehicle. Very friendly as well More

by Noelia Martínez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa Parasrami
Report | Print
Oct 28, 2022 -

AutoNation Toyota Gulf Freeway responded

We are pleased to hear you had such a positive experience with us, Noelia! Don't hesitate to call us if you ever need anything. Be safe on the road!

October 20, 2022

Buenas experiences solo um Poco larga la espera tambien my Bien explicado el servicio amable personal More

by elizabeth201218@ail.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa Parasrami
Report | Print
Oct 27, 2022 -

AutoNation Toyota Gulf Freeway responded

Hola, gracias por su informe positivo. Estamos felices de haber sido de servicio para usted. Siéntete libre de pasar si alguna vez necesitas más ayuda.

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