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AutoNation Toyota Gulf Freeway - Service Center

Houston, TX

4.3
733 Reviews

733 Reviews of AutoNation Toyota Gulf Freeway - Service Center

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October 13, 2022

I had a shield installed to prevent theft of my catalytic converter and was very pleased with the service. More

by Jerry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marily Perez
Oct 18, 2022 -

AutoNation Toyota Gulf Freeway responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

October 13, 2022

I came in for quick oil change and tire rotation. It took 15 minutes for them to TAKE the car. Then 1 and 1/2 hours to do the work. WAY TOO LONG. More

by robertk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
wasJose but a new young lady took over
Oct 18, 2022 -

AutoNation Toyota Gulf Freeway responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (713) 489-2097 to discuss what we can do to help.

Oct 18, 2022 -

robertk responded

Mr GM, please suggest something.

October 12, 2022

Always fast and keeps you up to date. I love the appointments can be made More

by Elle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marily Perez
Oct 17, 2022 -

AutoNation Toyota Gulf Freeway responded

Hi Elle, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.

October 10, 2022

Adequate service personnel who seem to know their responsibilities and structured to complete them efficiently. Friendly and helpful with customer concerns and satisfaction. More

by Wayne.p
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hector and David
Oct 16, 2022 -

AutoNation Toyota Gulf Freeway responded

Hi Wayne, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

October 08, 2022

Great service from Hector Rivas and super fast I am really satisfied with the work provided for my vehicle More

by Jeanetteh2323
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hector Rivas
Oct 14, 2022 -

AutoNation Toyota Gulf Freeway responded

Hello, we're happy you found our staff to be so supportive during your experience here at AutoNation Toyota Gulf Freeway. Don't hesitate to call us if you ever need anything. Be safe on the road!

October 08, 2022

The service advisor is very helpful, and they clearly explain everything. I loved the service with Rick Aguilar. He needs a thumbs up for his hard work and help. More

by lakers7131
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick Aguilar
Oct 14, 2022 -

AutoNation Toyota Gulf Freeway responded

Hello, we're happy you found our staff to be so supportive during your experience here at AutoNation Toyota Gulf Freeway. Don't hesitate to call us if you ever need anything. Be safe on the road!

October 06, 2022

Adam Martinez has been my service advisor on my last three visits and he’s been great! He’s very polite, patient and thorough on his explanations. Will definitely continue to request my appointments wit More

by Cristina Rosales
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Martinez
Oct 11, 2022 -

AutoNation Toyota Gulf Freeway responded

Hi Cristina, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.

October 06, 2022

I had bad vibration on my breakes and was ready for for the bad news $$, but the mechanic found that the issue was easely fixable and that gave me confidence on their honesty. More

by Enrique
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick
Oct 11, 2022 -

AutoNation Toyota Gulf Freeway responded

Hi Enrique, we appreciate you taking the time to leave us a response. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

October 06, 2022

Overall we had a good experience purchasing our vehicle. Except for the financing part. The almost 5 hour wait was excessive. Especially when we know our credit is good. More

by rgsem
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pratik Lamichhane
Oct 11, 2022 -

AutoNation Toyota Gulf Freeway responded

Hi, we are deeply disappointed by your experience at AutoNation Toyota Gulf Freeway. If you'd like, please contact our General Manager at (713) 489-2097. We'd appreciate the chance to make your experience a positive one.

October 06, 2022

Excellent service not a very long wait and service writer let me know about service specials More

by boardmans
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick
Oct 11, 2022 -

AutoNation Toyota Gulf Freeway responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

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