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AutoNation Toyota Gulf Freeway - Service Center

Houston, TX

4.3
733 Reviews

733 Reviews of AutoNation Toyota Gulf Freeway - Service Center

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November 28, 2023

Need to replace $20 part and was quoted $300 to replace things that don't need to be replaced. More

by CSHTOWN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Valeria
Nov 30, 2023 -

AutoNation Toyota Gulf Freeway responded

Hello, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (713) 489-2097 -- we hope to hear from you soon.

November 24, 2023

My last visit was for an inspection for which I had no appointment. Upon my arrival, I was promptly greeted by a service representative. He heard my request for service, documented my insurance informat More

by ellafrodgers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Marltinez
Nov 26, 2023 -

AutoNation Toyota Gulf Freeway responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

November 21, 2023

Prompt and very professional and thorough. Lounge chairs in waiting are in bad need of replacement More

by Rick
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe, service advisor
Nov 21, 2023 -

Rick responded

👍

Nov 21, 2023 -

Rick responded

Good

November 21, 2023

Mr. Adam at the AutoNation Toyota Service is an extremely Professional Service Advisor. Always greets me with a smile. I have never seen him tired. He always does his job with enthusiasm. He has vast knowl More

by Rafiqur Khan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Martinez
Nov 23, 2023 -

AutoNation Toyota Gulf Freeway responded

Hi Rafiqur, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

November 18, 2023

Advisor are very helpful. Let us know about service recommendations and any discounts available for the service. More

by Rathod
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph
Nov 21, 2023 -

AutoNation Toyota Gulf Freeway responded

Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

November 17, 2023

Need more communication, costumer needs not trying to sell your products, costumer budget care, tell costumer safety issues. More

by Edwin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hector, Rivas
Nov 21, 2023 -

AutoNation Toyota Gulf Freeway responded

Hi Edwin, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (713) 489-2097. We hope to hear from you.

November 10, 2023

Mar-ly. Is by far your best asset. Other than her Tech which needs more customer service training. Which are the heartbeat of Toyota Mechanics because the More

by artalvear57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
Nov 14, 2023 -

AutoNation Toyota Gulf Freeway responded

Hi, we are pleased to hear you had such a positive experience with us. Drive safe, and we'll see you on the road.

November 01, 2023

Courteous service advisor Marily Perez First time there. Will return if needed in the future. Thank you More

by sulemachapa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marily
Nov 03, 2023 -

AutoNation Toyota Gulf Freeway responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 31, 2023

Great service Toyota is The best dealer ship out there Thanks for the awesome service l More

by Michael_alvear86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
Nov 02, 2023 -

AutoNation Toyota Gulf Freeway responded

Hi, it is great to read such wonderful comments about your recent experience with us! Feel free to stop by if you ever need any more help.

October 26, 2023

I have two cars toyata camry and Toyota corrola camry since 2014 and corrola since 2015 , l have no prom and no issues fill the gas and drive and l have full confidence ofthis cars , l am satisfied, This More

by syednayeem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
One employee
Oct 28, 2023 -

AutoNation Toyota Gulf Freeway responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

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