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AutoNation Toyota Gulf Freeway - Service Center

Houston, TX

4.3
733 Reviews

733 Reviews of AutoNation Toyota Gulf Freeway - Service Center

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May 09, 2022

It was the first time that I felt like I got really good service and attention and was informed regarding what they were while performing the maintenance on my vehicle. Everyone I felt with was super attent More

by Alfie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sierra Folco
May 11, 2022 -

AutoNation Toyota Gulf Freeway responded

Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help. Have a great day!

May 09, 2022

Tommy my service contact and Dave the Service Manager were great. Got my truck in for major work same day. Whole crew was very helpful and efficient. More

by kevinmac
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tommy, David, Valeria
May 11, 2022 -

AutoNation Toyota Gulf Freeway responded

Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help. Have a great day!

May 06, 2022

My service manager is very rude, when it comes to me asking him questions and keep in mind this is my first time buying a vehicle so I want to make sure my truck is 100% certified. He also comes off ver More

by Valerie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Pablo
May 09, 2022 -

AutoNation Toyota Gulf Freeway responded

Hi Valerie, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (713) 489-2097 to discuss what we can do to help.

May 03, 2022

Very Friendly, Prompt, Service. I had an Appointment time and they got me right in but UNLIKE others who take your vehicle in and it just sits there in the shop, they went right to More

by Steve S
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Stokely
May 06, 2022 -

AutoNation Toyota Gulf Freeway responded

Hi Steve, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.

May 01, 2022

Haven't been to a dealer in a long time because of trust issues. Glad I came back to give them a try. More

by Mauricioetorres
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin, Jacob, Patrick
May 03, 2022 -

AutoNation Toyota Gulf Freeway responded

Hello, thank you for your positive review. We're happy to have been of service to you. Thank you again, and have a fantastic day!

April 28, 2022

Helpfull, honest, listened to my needs! Nice to talk to about the process. No surprises. Paloma was very service oriented and good to get my service accomplished as quick as possible! More

by bhumejr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paloma
May 01, 2022 -

AutoNation Toyota Gulf Freeway responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

Apr 15, 2023 -

bhumejr responded

Hi. This time with the incorrect tire replace. Which was very noticeable to the eye! Called Keisha. She was awesome. She helped make it right. My wife lost the use of her car for two days. Not acceptable but Keisha was very understanding and apologetic and made it right!

April 28, 2022

very good service the employees were very professional the service was fast and they even reminded me of a recall on my vehicle and fix it that same day. Excellent Customer Service. More

by MLGomez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
forgot
Apr 28, 2022 -

MLGomez responded

very good service the employees were very professional the service was fast and they even reminded me of a recall on my vehicle and fix it that same day.

April 28, 2022

Service Associate︋ was great kept me informed and considering what I had done the wait was reasonable More

by gdsmarsh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Can’t remember her name
May 01, 2022 -

AutoNation Toyota Gulf Freeway responded

Hello, it means so much to us that you chose our dealership! Don't hesitate to call us if you ever need anything. Be safe on the road!

April 28, 2022

Very professional people working and when I had a question about my car they were able to tell me everything that it need More

by Esteban :>
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin
May 01, 2022 -

AutoNation Toyota Gulf Freeway responded

Hello Esteban, it means so much to us that you chose our dealership! If you ever need help, just give us a call. Happy motoring!

April 28, 2022

awsome work with great people ! She received my car after 1 hour 10mins she texted me that it's ready for picking up . More

by tranminhtrong0906
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
ZULIBETH
May 01, 2022 -

AutoNation Toyota Gulf Freeway responded

Hi, we are pleased to hear you had such a positive experience with us! Drive safe, and we'll see you on the road.

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