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AutoNation Toyota Gulf Freeway - Service Center

Houston, TX

4.3
731 Reviews

731 Reviews of AutoNation Toyota Gulf Freeway - Service Center

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October 19, 2023

Service department went above and beyond to solve my Toyota Tacoma’s annoying mystery rattle! More

by Buddy Driskill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph
Oct 22, 2023 -

AutoNation Toyota Gulf Freeway responded

Hi, we appreciate you taking the time to leave us a response. Don't hesitate to call us if you ever need anything. Be safe on the road!

October 16, 2023

I cam on time for maintenance, after 5 min they asked if i would like a wheel alignment, which I don't have a idea if I needed it. Nobody explained why I need it. Other then that it was OK More

by HALKOL
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mary Lee
Oct 19, 2023 -

AutoNation Toyota Gulf Freeway responded

Hi Halkol, thank you for taking the time to share your feedback with us. If you'd be willing to provide more feedback, please reach out to us at (713) 489-2097 so we can assist you further.

October 13, 2023

I went in for regular maintenance, and they tried to tell me that I needed an engine flush, a brake fluid flush, and a new serpentine belt (urgently). When asked what was wrong with the serpentine belt they More

by Amanda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kyle
Oct 15, 2023 -

AutoNation Toyota Gulf Freeway responded

Hi Amanda, we are deeply disappointed by your experience at AutoNation Toyota Gulf Freeway. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (713) 489-2097 -- we hope to hear from you soon.

October 11, 2023

Very frustrating service department. No one seems to talk to each other, nor care. Scheduled service, arrived at time, 3 guys asked me what I needed and I told them I had a service appo More

by Bill Diehl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hector Rivas,
Oct 14, 2023 -

AutoNation Toyota Gulf Freeway responded

Hi Bill, we appreciate you taking the time to respond. The staff at AutoNation Toyota Gulf Freeway take our reviews very seriously. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (713) 489-2097 -- we hope to hear from you soon.

October 07, 2023

I came for the recall on my toyota, I don't know exactly what they did, but they replaced something with the air bag and now I guess I'm more safe than what I was. So thank you so much for keeping me sa More

by erockbrox
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
That guy, I threw away the paper in my car.
Oct 07, 2023 -

erockbrox responded

Yeah, there were also some things on there, where they wanted other charges as well. Like oil change and other stuff, I told them that I wasn't going to do anything that involved a charge. And in my car there is a digital screen and it needs to be calibrated because when I touch it, it reads my input off center. So if I push my finger on a certain spot, then it reads under that spot by a half inch, so the touch screen doesn't recognize my input.

October 05, 2023

The service prices are reasonable and the appointment availability is very good for making sure you get your Toyota Care included services More

by st_dlrrtr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenna
Oct 06, 2023 -

AutoNation Toyota Gulf Freeway responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 05, 2023

Service department takes care of the car and truck the way I like. If there are more issues than my battery or tires or oil service they locate it and tell us and we decide if we will move forward or not. More

by lisapierre
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marily or don
Oct 08, 2023 -

AutoNation Toyota Gulf Freeway responded

Hi, we appreciate you taking the time to leave us a response. Don't hesitate to call us if you ever need anything. Be safe on the road!

October 03, 2023

They offered great service. They were friendly and very professional. They went above and beyond. More

by slglhayhurst
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clayton Elmer
Oct 07, 2023 -

AutoNation Toyota Gulf Freeway responded

Hi, we're so glad that we were able to go above and beyond your expectations! We hope you have a great day!

September 29, 2023

Great. In detail. And repairing the problem and quick specs check for future. issues for a head appointments More

by romar6196
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keisha clark
Oct 02, 2023 -

AutoNation Toyota Gulf Freeway responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

September 25, 2023

Abel to get the job done in a timely manner, but lacks a lot of follow through on a professional level. Thought I was at a backyard mechanic shop. And I like backyard mechanics. More

by Georgemsim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe the plumber
Sep 26, 2023 -

AutoNation Toyota Gulf Freeway responded

Hi, thank you for taking the time to leave us feedback. Here at AutoNation Toyota Gulf Freeway, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (713) 489-2097 to discuss ways we can better serve you in the future.

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