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AutoNation Toyota Gulf Freeway - Service Center

Houston, TX

4.3
734 Reviews

734 Reviews of AutoNation Toyota Gulf Freeway - Service Center

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March 14, 2022

Best customer service,they do excellent job,price is reasonably always care about customer needs. More

by Sara
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hector
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March 14, 2022

Told me my battery is in a critical condition and after told me the battery is good but still gave a report saying the battery is bad with an estimate price for the replacement..so I don't know what to bel More

by cteney2000
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Casey
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March 12, 2022

Your Finance department is below AutoNation standards. It took about three months to get a refund on a cancelled Extended Warranty policy. AutoNation fail to submit paperwork to warranty provider. More

by mmdmmm2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sierra
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Mar 14, 2022 -

AutoNation Toyota Gulf Freeway responded

Hi, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (713) 489-2097. We hope to hear from you.

March 09, 2022

Fast service. Everyone polite . Explained service done and future service needed in the future.Feels good to be able to trust. More

by Delthinedavis
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luis
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Mar 10, 2022 -

AutoNation Toyota Gulf Freeway responded

Hi, it is great to read such wonderful comments about your recent experience with us! We always strive to provide personable and excellent customer service. Thank you again for the review!

March 08, 2022

Scheduling online is easy and quick. I didn't expect dealerships to give a free carwash after the service was completed. Bravo!! However, the wi-fi didn't work on the day I visited and o More

by Felipe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sierra
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Mar 10, 2022 -

AutoNation Toyota Gulf Freeway responded

Hi, thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk -- safe travels!

March 07, 2022

Thank you for your genuine service and for sending me a video of my car. Appreciate it a lot. More

by dianamaldonado.cofo2014
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pablo
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Mar 10, 2022 -

AutoNation Toyota Gulf Freeway responded

Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

March 06, 2022

At first contact it was obvious they did not want to do the recall inspection. More

by Jdela44s
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Casey
Report | Print
Mar 09, 2022 -

AutoNation Toyota Gulf Freeway responded

Hi, we are deeply disappointed by your experience at AutoNation Toyota Gulf Freeway. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (713) 489-2097 -- we hope to hear from you soon.

March 04, 2022

Prompt service. Finished service within estimated time. Good waiting area (inside & in high bay area). Clean rest rooms. Good quality work. More

by jegranahan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marily Perez
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Mar 07, 2022 -

AutoNation Toyota Gulf Freeway responded

Hi. We are pleased to hear you had such a positive experience with us! If you ever need help, just give us a call. Happy motoring!

March 04, 2022

Agent Palara was very accommodating to my concerns! Got me IN/OUT quickly and she also wanted to ensure I was fully satisfied More

by kyowman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Palara
Report | Print
Mar 07, 2022 -

AutoNation Toyota Gulf Freeway responded

Hi, we're happy to hear you had such a positive experience with our team! Thank you so much for your feedback! We hope you have a great day!

March 04, 2022

Hector Rivas helped me with my RAV4 and Land cruiser today. He welcomed me and my wife to the Dealership and treated us extremely well. This was my first time with the two new vehicles and I will be bac More

by texsteer1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hector Rivas Mike Cothren
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Mar 07, 2022 -

AutoNation Toyota Gulf Freeway responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for your feedback! We hope you have a great day!

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