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AutoNation Toyota Gulf Freeway - Service Center

Houston, TX

4.3
733 Reviews

733 Reviews of AutoNation Toyota Gulf Freeway - Service Center

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September 29, 2023

Great. In detail. And repairing the problem and quick specs check for future. issues for a head appointments More

by romar6196
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keisha clark
Oct 02, 2023 -

AutoNation Toyota Gulf Freeway responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

September 25, 2023

Abel to get the job done in a timely manner, but lacks a lot of follow through on a professional level. Thought I was at a backyard mechanic shop. And I like backyard mechanics. More

by Georgemsim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe the plumber
Sep 26, 2023 -

AutoNation Toyota Gulf Freeway responded

Hi, thank you for taking the time to leave us feedback. Here at AutoNation Toyota Gulf Freeway, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (713) 489-2097 to discuss ways we can better serve you in the future.

September 25, 2023

I had a great experience at AutoNation Gulf Freeway Toyota. Setting up a service appointment was a breeze. Joe Vaske, the Service Advisor, provided excellent service, kept me informed throughout my v More

by eddal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Vaske
Sep 28, 2023 -

AutoNation Toyota Gulf Freeway responded

Hi Eddal, it is great to read such wonderful comments about your recent experience with us! We appreciate your recommendation of AutoNation Toyota Gulf Freeway and we hope to be of service again in the future.

September 18, 2023

I paid $2,600 to get a tune up, my tires rotated, balanced and an alignment. I got a half job done and I am not satisfied with the advisor or the services. I was at Toyota almost from 10:00 am to 3:0 More

by Eve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hector Rivas and Manager
Sep 22, 2023 -

AutoNation Toyota Gulf Freeway responded

Hi Eve, we regret your experience with us here, but are glad you brought this to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (713) 489-2097 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.

September 15, 2023

rep was very friendly and she kept me advised on completion status and seemed to really care More

by lfountain02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember
Sep 18, 2023 -

AutoNation Toyota Gulf Freeway responded

Hello, thanks for your praise and kind comments about our team. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

September 14, 2023

Mike is my service advisor who is professional, friendly and courterous service. He patiently answered every questions and explained throroughly the processing of the services that my car need to be done. I More

by DKNP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Pungitore
Sep 18, 2023 -

AutoNation Toyota Gulf Freeway responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

September 14, 2023

The technicians leave my car leaking oil after an oil change when I took it back for a check up they said it was nothing. They didn’t admit that something was loose either the plug of the filter and did More

by Davemed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Raul
Sep 17, 2023 -

AutoNation Toyota Gulf Freeway responded

Hello, we are deeply disappointed by your experience at AutoNation Toyota Gulf Freeway. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (713) 489-2097. We hope to hear from you.

September 13, 2023

Courteous and friendly service. Donnie explained future wok that needed to be one. I plan on returning. More

by Superman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie
Sep 17, 2023 -

AutoNation Toyota Gulf Freeway responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

September 12, 2023

One of the most unprofessional experiences I have ever had with a dealership. They held my car for a month and two weeks without doing anything about it. I could never get a hold of my advisor Mike. Never More

by yarelly1996
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike, Scott, David, Keisha
September 12, 2023

I bought my new 4Runner from here. I take my car here for oil changes. It's more expensive but I wanted to have a record of the services performed on the vehicle. My car has the TRD More

by jamie diaz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Keisha Clark
Sep 17, 2023 -

AutoNation Toyota Gulf Freeway responded

Hi Jamie, thanks for the feedback. We strive to provide excellent service to our customers at AutoNation Toyota Gulf Freeway. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (713) 489-2097. We hope to hear from you.

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