AutoNation Toyota Hayward

TERRIBLE SERVICE WORK NOT COMLETED Bought a Scion. Next morning won't start. Stop payment check.Car towed back.Keys to my car lost.Sent to collection for stop on check. Bought a Scion. Next morning won't start. Stop payment check.Car towed back.Keys to my car lost.Sent to collection for stop on check. More

Bait and switch I can't stress how terrible my experience was. First, The prices on the window stickers are not the price of the car. They added "dealer extras" t I can't stress how terrible my experience was. First, The prices on the window stickers are not the price of the car. They added "dealer extras" that were not listed on the sticker. These weren't divulged until we were into the negotiations. Second, the sales staff doesn't seem to know what they are doing. We wandered around for 20 minutes looking for a car that didn't have the "dealers extras". Finally they gave up and said it had been sold. Once they found an acceptable car and we started talking about price they made us wait for almost 2 hours while they tried to figure out their own sales process. Then came the real nonsense. They quoted us an interest rate of 13% (I'm new to the USA, so I don't have a credit rating in this country). When I said no, they convinced us to wait and took another hour to come back with 6.9%. That's an acceptable rate, but 3 weeks later (yes they let me drive around for 3 weeks without financing), they called me back into the office. The interest rate quoted is not what they actually charge. It went up from 6.9 to 18% !!! Then Finance staff doesn't know what paperwork they need. I had to go back 3 times. I don't think its criminal, but its certainly incompetent. More

Poor Customer Service I purchased a brand new Toyota Avalon Hybrid and the car would next start after stopping at the mall within 10 minutes from the dealership. I called I purchased a brand new Toyota Avalon Hybrid and the car would next start after stopping at the mall within 10 minutes from the dealership. I called and they sent one of the sales attendants. He said it is battery problem. I asked how can a brand new car have battery problem. He got jumped the car and we drove back to the dealership. Of course the service dept was closed since it was late in the evening. I was told they would call me when the car is ready. I received a call a few it must have been almost a week later. Since I took Bart to work that day I told I would need someone to pick me up from Bart. I called ahead of time to let them what I would be at the Bart station. The driver arrived almost 30 minutes later. When I got to the dearliership I was told my car was not ready? WHAT ?? How could that be possible when they called and told me the car was ready. I was pissed off and demanded to speak with the manager. I was told he was out of the country on family issue. I asked for him contact information. I communicated with him via email and explained who horrible their customer service and how unacceptable that is. Never heard back from. In the meantime, when their customer outreach dept manager contacted me. I demanded my car be delivered ASAP and that I would never step a foot at their dealership anymore. I also tried to call their Sales Dept Manager/VP several times until he finally answered my call. Need to say, he was arrogant and of no help. SO BUYER BEWARE. CUSTOMER SERVICE SUCKS at AutoNation Toyota Hayward Service Center. More

Service time and time again sucks When I bought my tundra I purchased the service aggrement so life would be easier. I chose to bring my truck to the Hayward dealership fir service. When I bought my tundra I purchased the service aggrement so life would be easier. I chose to bring my truck to the Hayward dealership fir service. Every single time there has been poor service. I make appt so that it would be more timely and such. This is the last time here shame on me for not leaving sooner. Today my truc was in for a 50k service basically a oil change and rotation of tires. Technician spoke to me like I an either stupid or 5 yrs old perhaps it is because I am a woman. After that he said after about 1 hr he would call me and we could talk about the rotors after the inspections. I waited 2 hrs and went to his office. He was very rushed and stated telling me about the windshield wipers that came to 80.00 I said why am I paying for that? He said cause they are disposable and I am responsible for them. I told him I didn't ask for them to be replaced. He looked at the paper again and realized that he was telling me about someone else's car. He then dismissed me. Told me to go wait in waiting room. It has now been nearly 3 hour and he just took me to see my car on rAck to show me how my tires are wearing unevenly. How can that be I only ever have my truck serviced here. Why am I only hearing about that now. His suggestion is that I buy all new tires and then bring it in for an alignment. When I saw the truck on the ramp the oil was just being drained. So my appt was at 740 am and they are just draining oil at 1020. I am so disappointed in the service I receive and my service contract. Wish I never bought one. More

Excellent purchase experience with Dmitriy Korzinin I negotiated the price through email. Quick paperwork done at the dealer. The car I got is the exact model and color discussed in the email. License I negotiated the price through email. Quick paperwork done at the dealer. The car I got is the exact model and color discussed in the email. License plate and registration were received in time manner. Overall, I have a great experience working with Dmitriy. More

careful on interest rate I have a sale representative who is very kind and capable. He explains the Automation's customer friendly 125 rigorous checkups on each cars. That i I have a sale representative who is very kind and capable. He explains the Automation's customer friendly 125 rigorous checkups on each cars. That is good to know. Sale representatives are good, but be careful to deal with the Loan officer, the final touch off guy, who manage interest rate and do the paper works. 1% interest rate means about $1200.00 dollars added on you outdoor price, so even though you reduce $500.00 in negotiation, if the finance rate will be 1% higher, you will lose your game scored negative $700.00. Use your Pre-approved interest rate than any higher rates offered to you from Toyota financial Except that it was good deal.. More

Pleasure working with Vinnie Jhaj Vinnie made our car buying experience quick & wonderful and took care of all our queries and helped us in making informed decision. Overall a great ex Vinnie made our car buying experience quick & wonderful and took care of all our queries and helped us in making informed decision. Overall a great experience dealing with Vinnie. More

Unethical dealership Promised me a car with options and choice of color. I confirmed with them the previous night that the car was at the dealership. First thing they did Promised me a car with options and choice of color. I confirmed with them the previous night that the car was at the dealership. First thing they did was made me fill out paperwork revealing sensitive information like social security number, date of birth, insurance information which I would not divulge had I known what was to come afterwards. Salesperson then comes and says "sorry i have bad news, the car is not here but we have another car with different color exterior/interior that is similar!". Can I talk to your manager/upper management? "oh! He is on vacation till next Tuesday". I think there was an intent of mischief from get go. don't you think so? Shame on me for being naive and trustworthy.. Avoid them like plague..uuugggghhhh!!! More

Amazing first buyer experience I had been in the market for my first new car for about 2 months before going to Hayward Toyota. I originally wanted an Elantra but the salespeople (f I had been in the market for my first new car for about 2 months before going to Hayward Toyota. I originally wanted an Elantra but the salespeople (from multiple Hyundai dealerships) I dealt with were rude, unprofessional and would not budge on a selling price. Azmin Vejin showed me a few options on the Toyota Corollas. He was super helpful, friendly, honest and professional. He worked with me on a good price point and after a short time, I drove away with my first new car! I'm very happy with my car and the service I received! More

Try to really deceivingly upsale I went in to buy the Prius. Harish Malik told me that if I change my mind about the extended service warranty I can always cancel it afterward and it I went in to buy the Prius. Harish Malik told me that if I change my mind about the extended service warranty I can always cancel it afterward and it would be easy. I was very hesitant to believe because he does not look like a very trusting person. However, I signed up with the intention to cancel it after thinking about it. 2 days later, I went in to ask him to cancel it . He told me that he cannot do anything because it is still in the process. I have to wait another 2 weeks. After 2 weeks, I called him and he told me to come in to the dealership to cancel. He told me that he cannot do the cancellation over the phone. For me, the commute is like 45 minutes for me to go there. I reluctantly went there and was told he still cannot do anything. xxx! I called the financial services and was told that it should be an easy process and it should only take a few days to cancel it. After 3 months of being patient, Harish Malik still has not cancel the warranty for me. I complained to the financial department and was told to write a letter to cancel it myself. I did exactly that and now the warranty is cancelled. Don't trust this financial manager! More