AutoNation Toyota Irvine

The team over at Auto Nation Toyota Irvine was very helpful! Tom, my sales rep, communicated very well throughout the entire process. My family and I moved from overseas, and even with the time differe helpful! Tom, my sales rep, communicated very well throughout the entire process. My family and I moved from overseas, and even with the time difference we were able to make it work! We didn’t have a vehicle upon arrival, but they were able to come pick us up in the vehicle we were interested in and drive us back to the dealership. The paperwork process was smooth and we were able to take the vehicle home the very next day! More

I received outstanding customer service from Gilbert yesterday. Gilbert, and the AutoNation Team turned off my "Check Engine" light, and now I may pass the Smog Test. Big Shout Out to Gilbert - Than yesterday. Gilbert, and the AutoNation Team turned off my "Check Engine" light, and now I may pass the Smog Test. Big Shout Out to Gilbert - Thank You! More

I started taking my car here instead of the Huntington Beach Toyota once I moved to Irvine. The difference in service is night and day between the two service centers that I wouldn’t even call what they o Beach Toyota once I moved to Irvine. The difference in service is night and day between the two service centers that I wouldn’t even call what they offer at Irvine “Service”. Appointments don’t matter and the past 2 times I arrived to pick up my car, I had to wait around for approximately 45mins to pick up my car after I was told it was done. The last time I was there, my tech was short and rude and my car was damaged and the service manager said that they would contact the body shop that they use and get back to me but it’s almost been 2 weeks. I’ve called to get an answer as to what are the next steps and get put on hold and hung up on as it’s clear they are trying to dodge responsibility. They take pictures of your car during intake in case of damage, but the pictures of my car magically disappeared. Waste of time. Terrible service. Take your car elsewhere if you value it and your time. More

Good service rep, Eric. Very friendly and professional, very informative and kept me in the loop Very friendly and professional, very informative and kept me in the loop More

Thanks to Francisco , he was very helpful and answered all my questions, a great experience. all my questions, a great experience. More

The service has diminished steadily over the five years I’ve been going here. My first appointment was canceled the night before by a staff member, I’ve never had this happen before. Unacceptable. If I did I’ve been going here. My first appointment was canceled the night before by a staff member, I’ve never had this happen before. Unacceptable. If I didn’t have prepaid service, I would never come back. Costs for services not covered by warranty are extremely high. Will be looking for a new mechanic once my warranty expires. More

Juole he is the best as usual thanx for everything , i wish u guys keep giving a chance for Lexus owners to service theme cars with u 😀 wish u guys keep giving a chance for Lexus owners to service theme cars with u 😀 More

The were very helpful in showing me the different car options that they had. However, it is not a five star because when I had to go in to finish some paper work I was ignored and left waiting for a whil options that they had. However, it is not a five star because when I had to go in to finish some paper work I was ignored and left waiting for a while. More

They have been wonderful. Mark has been very informative and helpful. We were looking for a car for a while and he helped us get exactly what we were looking for. Mark has been very informative and helpful. We were looking for a car for a while and he helped us get exactly what we were looking for. More

The dealer is well organized and operated. The time estimate was a little off but within a reasonable margin of error. The car wash was obviously a quick one leaving some dirt spots and car The time estimate was a little off but within a reasonable margin of error. The car wash was obviously a quick one leaving some dirt spots and car was not dried well. More