AutoNation Toyota Irvine

Very professional and friendly waiting room was clean and had snacks available while waiting. I was there for my 5000 mile check-up and they did a complete job with recommissions for my next visit. had snacks available while waiting. I was there for my 5000 mile check-up and they did a complete job with recommissions for my next visit. More

2nd time getting Tony in service. He lied 1st time about tire rotation not counting towards oil change so now I have 1 free service left. And it took 2 hrs for an oil change!! Over bo He lied 1st time about tire rotation not counting towards oil change so now I have 1 free service left. And it took 2 hrs for an oil change!! Over booking big time More

Everyone is professional, knowledgeable and extremely helpful. I am so satisfied with the service here, I will never go anywhere else helpful. I am so satisfied with the service here, I will never go anywhere else More

I had a great experience when I purchased a car at this dealership last month. The employees that helped us went above and beyond to make us feel welcome and comfortable. Mark and Don are amazing! dealership last month. The employees that helped us went above and beyond to make us feel welcome and comfortable. Mark and Don are amazing! More

I had appointments on oil change Took 2 hours to finish.even With appointment Nothing advantage on appointment. After finish nobody call me. When I checked in adviser asked my phone number. finish.even With appointment Nothing advantage on appointment. After finish nobody call me. When I checked in adviser asked my phone number. More

I wanted a RAV4 Hybrid and although there was no inventory, I spoke with Gabriel Oss and explained what I was looking for. He kept in touch with me weekly until the new RAV4s arrived. We talked thr inventory, I spoke with Gabriel Oss and explained what I was looking for. He kept in touch with me weekly until the new RAV4s arrived. We talked through the car's features and I came in that day and purchased the car. (RAV4 XLE Premium) Very easy transaction which I appreciated. More

Honest and Fair offer which with the current market climate in 2022 is hard to find. climate in 2022 is hard to find. More

I bought my FJ here in December of 2013. It has ben here for every required service. They have taken it in at the last minute, as well as when I have been late to the scheduled appointment. It has ben here for every required service. They have taken it in at the last minute, as well as when I have been late to the scheduled appointment. A couple of times it has taken longer than promised but that has been over a nine year span. Only once did they have to keep it over night and they gave me a car to drive as it was supposed to be done in 1 day. No business is perfect and delivering good customer service for any dealer over a nine year span can not be easy given employee turnover. With over 110K miles on the FJ, I anticipate that there may be greater annual service costs and they have been great in explaining those costs to me. I do not work with a particular service advisor, I work with the available service advisor at the time that the car requires service. Until proven otherwise, I trust their service department to hire the right people. I had stayed away from Toyota for over 20 years as a result of a bad experience in the 80’s with a 4-runner but really wanted a FJ. I’m happy with my decision to purchase the FJ from Auto Nation and to have all its services done there. The only reason I wouldn’t purchase another vehicle from there is that there is nothing in their current line up that I’m interested in. They discontinued the FJ which was one of the only true 4wd vehicles in the market that came with outstanding reliability at a reasonable price. I’m anxious to see the new MR2 and hope there is a FJ like placement in the works. More

The person who help to identify the items to be maintained is excellent! He is very professional! maintained is excellent! He is very professional! More

Went in to the dealer to find out they gave me a free oil change on this visit. Great customer service. change on this visit. Great customer service. More