AutoNation Toyota Irvine

Accountability and Customer Service. My last two services at this location have been below Toyota Standards. The first time went in for a quick fluid check and refill. My car was return My last two services at this location have been below Toyota Standards. The first time went in for a quick fluid check and refill. My car was returned and the service adviser left the keys in the car and reach out to ask for better service in the future but no response back from anyone. I let it go because people make mistakes and it was not worth it to go further with it. The second time I went in for an oil change and I had a mechanical issue and returned my car to be fixed. I had to take it to another location for a temp fix. I towed my car from the site of the mechanical issue to the closest shop. Return it home and called Toyota to fix it. I did not receive a call right away but after 3 days of calling, I heard from the Service Drive Manager who stated he would repair my car only at their discretion and the best judgment of the shop. I asked them to replace the oil pan because the drain plug was spinning and the new fix was more of a bandaid. He told me he would add an oversize plug to fix the issue without considering my request. I did not agree with the fix and reached out to the General Manager to help but the GM did not change his mind and did not reach out to me even after I told him the problem. He only reach out after I told him the problem was not fixed. He told me that he did not reach out because he assumed that the problem was fixed. The worst part of all is my car is not getting genuine Toyota parts but the GM stated that the form clearly stated that they would install aftermarket parts and the service adviser told me. I was not told that the oil change came with after-market parts instead of the Genuine Toyota parts. More

The service writer, Joel was excellent. The only reason I don't give this place 5 stars is that the method for picking up vehicles is very disorganized. When you walk in to the service area The only reason I don't give this place 5 stars is that the method for picking up vehicles is very disorganized. When you walk in to the service area, a customer must find their service writer, who is almost always busy doing their job. There should be a system so that the customer goes to a specified location for help. More

Joe Schultz helped me and I was happy with his excellent customer service, very caring and professional. customer service, very caring and professional. More

I purchased a used car and worked with Don Robertson in the sales department and Adiel Mena in the finance department. I purchased it from out of stated and Don provided a Facetime video to see the car up the sales department and Adiel Mena in the finance department. I purchased it from out of stated and Don provided a Facetime video to see the car up close and personal and both made it a very easy buying process. More

Wonderful experience here at Irvine in the service department with Mike! He was honest, explained everything to me, and got my car done in a timely manner. department with Mike! He was honest, explained everything to me, and got my car done in a timely manner. More

With appointment around 3 hours for oil change it’s rediculous. What’s the purpose off appointment? rediculous. What’s the purpose off appointment? More

Joe Schulte is excellent at his job, and he is why I return to the Auto Nation Irvine Service Department. return to the Auto Nation Irvine Service Department. More

Es un diler muy bueno todos sus empleados son muy amables y es fácil encontrar citas y muy rápido ala ora de inspeccionar tu auto le revisan todo muy bien y las garantías que toyota ofrece realmente te cubre y es fácil encontrar citas y muy rápido ala ora de inspeccionar tu auto le revisan todo muy bien y las garantías que toyota ofrece realmente te cubren muy bien muy contenta con el cervicio. More

They scheduled an appointment for me at 1:45PM but when I get there I found out that was my advisor's scheduled lunch time. I waited until 2:45pm and then spoke with another advisor who helped me out. I wait get there I found out that was my advisor's scheduled lunch time. I waited until 2:45pm and then spoke with another advisor who helped me out. I waited there and got my car at around 6pm which was ridiculous. They did take off around $42 off my battery replacement which is better than nothing. More

Eric Rodriguez did a great job in helping my service needs---Thorough and informative and answered all my questions---I bought my Camry from this dealership and have had all of it's service done there-- needs---Thorough and informative and answered all my questions---I bought my Camry from this dealership and have had all of it's service done there---I could not be more pleased More