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AutoNation Toyota Irvine

Irvine, CA

Overview
Reviews
Vehicles
4.7
2,309 Reviews
For Orange County residents, there is no better place for Toyota cars, trucks, and SUVs than AutoNation Toyota Irvine. Our state-of-the-art facility features one of the largest inventories of new and used Toyota vehicles in Orange County, stocking a wide selection of the latest models. Our dealership also features an extensive inventory of other used cars, trucks, and SUVs for sale. Whether you're upgrading to the latest Toyota models, or getting behind the wheel of a Toyota for the first time, we look forward to your visit!
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9101 Research Drive

Irvine, CA

92618

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Showing 2,309 reviews

September 09, 2021

Took Highlander in for fuel pump recall notice. Car was ready at the predicted time. They did checkup on other things as well Like tire pressures and wear. Gave my dirty car a wash. More

by mizusaw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Rodriguez
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Sep 10, 2021 -

AutoNation Toyota Irvine responded

Hello Mizusaw, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

September 09, 2021

Crazy dealership. Any dealership asking for markup for their vehicle are ripping people off, esp asking $6800 on top MSRP. AutoNation Toyota is a rip off!! More

by pc.836
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kevin Sanchez
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Sep 13, 2021 -

AutoNation Toyota Irvine responded

Hi, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (949) 287-8766 to discuss what we can do to help.

September 09, 2021

This dealership is always organized.With a good and This dealership is always organized. With a good and hardworking team . Good management is the most important reason of their success . Good manage More

by Amir
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Fankhauser
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Sep 10, 2021 -

AutoNation Toyota Irvine responded

Hello Amir, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

September 08, 2021

The service department has a solid system when it comes to checking customers in, which is very efficient. Always friendly people. My car was done sooner than promised. More

by Manda
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny Moreno
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Sep 09, 2021 -

AutoNation Toyota Irvine responded

Hi Manda, we are very happy to have provided you with such a positive experience! Thank you so much for being one of our valued guests and we look forward to your next visit!

September 07, 2021

Excellent job by all involved, especially by service advisor Mark Anderson. I was called as soon as my vehicle was ready, and when I arrived it was brought out right away. More

by Rob S.
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mark Anderson
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Sep 09, 2021 -

AutoNation Toyota Irvine responded

Hi Rob, thank you for your positive review. We're happy to have been of service to you. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road! Have a great day.

September 07, 2021

I did not have a good experience with this dealership, I had to wait by my car for an hour just to drop off my vehicle for service and that's with an appointment! More

by Michael Lam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Karen Bambauer
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Sep 09, 2021 -

AutoNation Toyota Irvine responded

Hi Michael, thanks for leaving us this response. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (949) 287-8766. We hope to hear from you.

September 07, 2021

Appt 2:00-no assistance 1 hr. Approached after approx 30 mins & then employee left to Lounge. Forgot me. Eventually I asked for assistance. Even then it was at least 10 mins before # on my car was replaced More

by emigliore
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Mr Chavez
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Sep 09, 2021 -

AutoNation Toyota Irvine responded

Hi, we are deeply disappointed by your experience at AutoNation Toyota Irvine. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (949) 287-8766 to discuss what we can do to help.

Sep 09, 2021 -

emigliore responded

I have had to call Toyota Care 2 times since. Yesterday, 9/7 spoke to a very unhelpful man. Initials JB about it. Told him that I need to bring car back but cannot wait 1 hr again w an appt. I told him for health reasons I cannot do that. I told him if I have an appt if someone would just check me in within a reasonable time (15 mins?) - so I don't have to wait with the car again (like last time - 1 hr) I could leave have a friend pick me up. Response from JB:1st come 1st serve no matter if you have an appt. Told him I have a Dr appt on 9/9-I don't know if my car will start 9/9. $50 if I miss it. He suggested that I can take my car to any dealership if I didn't accept 1st come 1st serve WITH an appointment! Earlier TODAY 9/8 I left msg for Serv Mgr CC. No return call. It's 8:00, dark I need to go see if car will start. Need to start it again a couple of times tomorrow BEFORE my Dr appt. I cannot miss my Dr appt 9/9 bc my car won't start. There is a msg when you call "this call may be recorded." If it was recorded this can be verified. Thank you. Website: Express Service Get fast and convenient vehicle maintenance, every time.

Sep 12, 2021 -

emigliore responded

Saturday, Sep 11 - Drove to Trader Joe's. Was in the store for approx 15 mins. I came out and my car would not start! Called Toyota Care and they wanted to charge me $85 to start it. While I was on the phone with them the person parked next to me overheard me. She saw my Parking Gate Pass on my windshield and knew that we live in the same gated community and offered to drive me home. It was dark, hot and I was tired and I was so very grateful. I called Toyota Irvine at approx 8:12 pm and asked if the GM is there. I was told 'yes'. I was transfered to a VM system and disconnected. . Sunday, Sep 12 - Approx 5 - 6 am I went online to the Toyota Customer Service Chat Room and explained my situation and was told by Nicola A that a Cust Serv Team Member would be reaching out to me. Sunday, Sep 12 - 10:40 am Called & spoke to Ozzie. He told me that Mark Mehta is the GM but off today. He said that Shawn (Sean) was in charge and transferred me. I left him a VM message.

Sep 12, 2021 -

emigliore responded

EDIT on my visit on August 26 the name of the Service Mgr was not Chavez, my mistake. His name is Chris Cortez. I left a VM message for Mr Cortez on Aug 8. He never returned my call.

September 07, 2021

Very poor customer service. Poor support among staff. Different information when inquiring. When asking for information, answer is ‘I do not know’ then hang up More

by christina
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Loren Coleman
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Sep 09, 2021 -

AutoNation Toyota Irvine responded

Hi Christina, we regret your experience with us here, but are glad you brought this to our attention. If you would be willing to give us another chance in the future, please reach out to our General Manager at (949) 287-8766. We would appreciate the chance to turn your experience around.

September 06, 2021

Great staff . Went to many dealerships & all of you at Irvine Auto nation were able to help & made us feel welcomed . Will definitely recommend my friends and family . More

by M
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ozzie Reyes, Shawn Movahed
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Sep 08, 2021 -

AutoNation Toyota Irvine responded

Hi, thanks so much for the warm recommendation of the team here at AutoNation Toyota Irvine. Don't hesitate to call us if you ever need anything. Be safe on the road!

September 06, 2021

Very dependable and professional in the maintenance they perform on your car. The service advisor explains things well. Service area very clean. The drop off and pickup was good. More

by Bob Baird
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Schulte, five stars
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Sep 08, 2021 -

AutoNation Toyota Irvine responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

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