AutoNation Toyota Irvine

Normally have good service, not this time. Had a 12:15 appointment, showed on time only to wait 20+ min with no help. Had to leave my key and number with a rep cause I was late getting my son to a dr appo appointment, showed on time only to wait 20+ min with no help. Had to leave my key and number with a rep cause I was late getting my son to a dr appointment. No call to let me know status and 2 hours after I left a message asking for one. Went to pick up the car and could not find anyone to help me get it until one rep finally helped 25 min later. When the car came out, it was half washed with water spots all over it. They were busy, but this was bad. Not happy, but will give another chance as normally they are very good. More

Friendly efficient knowledgeable I really appreciated Friendly efficient knowledgeable I really appreciated Eric helping me yesterday and appreciated his calm and knowledgeable service. He listened, u Friendly efficient knowledgeable I really appreciated Eric helping me yesterday and appreciated his calm and knowledgeable service. He listened, understood my problem and helped to resolve it. More

This was like the wolf of dealerships where they think they can say anything to get you to come in. I was specifically looking for a blue model 3 Tesla. I got a Y model images and several hey I got your they can say anything to get you to come in. I was specifically looking for a blue model 3 Tesla. I got a Y model images and several hey I got your model 3 in come on in. They were different colors and models. It was repeated not to mention many miles for me to travel to see. I live in the dessert maybe over 200 miles round trip driving a truck. Waste of time and money bad experience More

I took my Toyota Prius to the Autonation Toyota Irvine Service Center for oil change this morning (05/29/21). I had made an appointment for 7:15 AM and arrived at 6:40 AM. An advisor named Thomas Kolb ass Service Center for oil change this morning (05/29/21). I had made an appointment for 7:15 AM and arrived at 6:40 AM. An advisor named Thomas Kolb assisted me at around 7:05 AM. He rushed through the process in less than a minute and didn’t even write down my license plate. He also got my cell phone number written down incorrectly till I reminded him to correct it. Before I could ask him if any other services were needed besides the oil change, he had already left and moved towards another car/customer. I waited from 7:05 AM till around 9:30 AM in the waiting room and then decided to check with Thomas Kolb why my car was still not ready, as I could see many other customers who came after me were already gone. He then came back to me about 15 minutes later and informed me that my paperwork was dropped on the ground earlier and he had just processed it a few minutes ago. I looked at my receipt later and found that my order was eventually entered at 9:38 AM (but Thomas Kolb should have entered my order shortly after 7:05 AM upon assisting me). I was able to finally get my car and left the service center at around 10: 35 AM (from 7:05 AM to 10:35 AM just for oil change). The reason I decided to write this complaint was not so much about the unreasonable delay, but it was mainly because Thomas Kolb did not even say a single word to apologize for his sub-par, poor service. He just casually told me the paperwork was dropped on the ground earlier and I needed to simply wait longer, treating it like it was no big deal. More

Looked at a car for my wife on Wednesday, but my wife wasn’t able to get free from work to see car until Friday afternoon. Made an appointment with Sales person Fatten N for Friday at 2 pm. We drove an wasn’t able to get free from work to see car until Friday afternoon. Made an appointment with Sales person Fatten N for Friday at 2 pm. We drove an hour and fifteen minutes from San Diego County to purchase the car. Upon our arrival, sales person Fatten tells us she just sold that car ten minutes prior. Sales person Fatten did not give us the common curtesy of a phone call or even apologize for the inconvenience. She did however tell me I should have purchased the car when I was at the dealer on Wednesday. After that insult, sales person Fatten expected us to buy another car from her. Problem was, there were no more cars in that model left. To add insult to injury, we spent 3 hours in traffic driving home. Oh and, we still haven’t received a call from sales person Fatten to try and make this horrible experience right. Don’t waste your time with this dealership. More