AutoNation Toyota Irvine

Went in one weekend and an asian guy walked us over to Went in one weekend and an asian guy walked us over to sit my brother and I down. I believe he assumed that we were young and weren't going to buy, Went in one weekend and an asian guy walked us over to sit my brother and I down. I believe he assumed that we were young and weren't going to buy, so he just said "sorry you have to make an appointment on weekends" and that was it. I didn't understand why he didn't just tell us when we were there at the frontdesk, probably because he didn't want others to hear. Next weekend, we went again and dealt with a pushy salesman who tried to sell us a year old, 6,000 mile fully loaded Camry SE for $30K before taxes and fees! Not only was carpet on side coming out, but it had scratches on it. Anyways, we continued to look for cars and he told me not once, but twice that the price I wanted to get the car for was crazy and that I was "looking at the wrong car". Afterwards, i did quotes online and received quotes $5,000 below what he wanted. After I told somebody about my experience, they said the same about the Power group in general, that they are very unethical and high pressure/pushy. I would NOT recommend them or even bother to give them my money. More

My brother took his Camry in to be serviced because the My brother took his Camry in to be serviced because the visor came loose from the ceiling. Anyways, I noticed that 07 Camry's have headlights whe My brother took his Camry in to be serviced because the visor came loose from the ceiling. Anyways, I noticed that 07 Camry's have headlights where one of them is dimmer than the other and I've seen it on his and others driving around. I told him to ask if they could replace that and the service guy said that "they were built that way" and my brother, being nice, just agreed. Afterwards, I was angry with the service rep's answer. Maybe that's why Toyota's ratings have slipped if uneven headlights are "built that way." Ridiculous. More

Very bad experience. Went at 3:00 PM and did not let me go out. Very bad deal and very pushy. Finally after the deal is over the finance/cashier said they generally recommend security system. So I said to go out. Very bad deal and very pushy. Finally after the deal is over the finance/cashier said they generally recommend security system. So I said to leave the system on the car. After I came home observed that they ridiculously charged $1400. They won't take it out later. More

I made a 9:15AM oil change appointment. I got there on time, they checked me in, took my truck, then as we were doing paperwork, they told me the wait would be 2 hours. I asked why it would be 2 hours whe time, they checked me in, took my truck, then as we were doing paperwork, they told me the wait would be 2 hours. I asked why it would be 2 hours when I had made an appointment, and I was told "We've checked in 100 cars already this morning and they all have appointments". I decided to leave and it took them 15 minutes to return my unserviced truck to me. More

They couldn't find the problem and told us we were lying because the problem with our car could not be reproduced and "was impossible". They never called to give us a status, and none of the managers ever because the problem with our car could not be reproduced and "was impossible". They never called to give us a status, and none of the managers ever returned phone calls. More

I have never been this unhappy with a car purchase in my life or as a customer. My experience at Power Toyota Irvine was a one time mistake. They sure acted sincere before I sign the contract but once i s life or as a customer. My experience at Power Toyota Irvine was a one time mistake. They sure acted sincere before I sign the contract but once i step out of that door, they were too busy to talk. Brian Cole, the finance manager, rip me off with the extended warranty and screwed up my loan process. Yet, he did not have the decency to apologize or return my phone calls. It is a shame that as a manager he treated his customers this way. I am even more disappointed that the people of Power Toyota Irvine has done nothing to resolve this problem. As to the future, i will not have any kind of association with Power Toyota Irvine and so will be my family and friends. I hope they will realize that it costs 4x more to built a new customer than to keep a customer. More

Joe took a $1000 deposit check from me and he lost it. Instead of accepting what he did he lies by claiming that that he never took it. Instead of accepting what he did he lies by claiming that that he never took it. More

had a great experience with theinternet department was fast and simple. I knew what car I wanted and knew the price and had a wonderfull experience. I would recomend this dealership to anyone I know. I h fast and simple. I knew what car I wanted and knew the price and had a wonderfull experience. I would recomend this dealership to anyone I know. I have read the other comments posted and I have to say that its not the dealership that has a bad name but the people you deal with. More

I called Power Toyota Irvine and spoke to internet salesman David Reed to ask for an emailed quote with price breakdown and out the door price, but he didn’t return my call until 4 days later (in whic salesman David Reed to ask for an emailed quote with price breakdown and out the door price, but he didn’t return my call until 4 days later (in which time I had already purchased my Toyota Yaris elsewhere,) nor did he ever send me an email quote. He did not seem interested in dealing with me at all; apparently it seemed as if he did not really want to invest any time dealing with a knowledgeable car buyer. I was not surprised that he never emailed me a quote or even sent me a thank you response. Bad shopping experience and poor customer service. If asked, I will steer people away from Power Toyota Irvine. More

Avoid this dealership like the plague. They are liars, rotten, scheming, conniving, and just plain crooked. You will be shown around the lot, quoted a desirable price, ushered into the sales office and p rotten, scheming, conniving, and just plain crooked. You will be shown around the lot, quoted a desirable price, ushered into the sales office and pressured into a deal... AFTER the numbers have all changed. Higher price for the used vehicle overall (Chris Rojas claimed that he was misinformed. Liar! I am computer science major and I know how easily numbers can be manipulated) and a horrible interest rate. But that's not the worst of it. The buyer, my mother (also elderly, and of a minority race), was harrassed for weeks, threated by Chris Rojas that he would "ruin her credit" if she didn't call him right back. Well, we what we did was return the vehicle and give the shrimpy little Chris Rojas some heat and pressure that He couldn't handle. I was angry, pissed, and ready to piss down his throat and I let him know that. The poor little feller hid for hours while we waited to visit with a manager, whom everybody claimed was "not in today." As well, Chris Rojas and his other crooked salesfolk knew I wasn't leaving and brought out some apparently big guys for security - they kept watching me threateningly. I yawned at them and gave them the bird. Anyway, Steve Kang dealt with us and was willing to return the down payment after some further strong-arming and a very serious threat to sue and bring in the DMV. If you want to buy from Power Toyota Irvine, come ready to fight; because if you're spineless these scheisters will walk all over you. More