AutoNation Toyota Irvine

I went to get an oil change and replace two front tires. Initially, the salesperson said they didn't have the tires in stock, but later called to say they did. After picking up my car, I noticed a noise com Initially, the salesperson said they didn't have the tires in stock, but later called to say they did. After picking up my car, I noticed a noise coming from the right front tire. Upon inspection, I found that the two new tires had a very poor appearance with many rough edges and imperfections, not resembling genuine products. Additionally, there was excessive lubricant used during tire installation. I had to return to the dealership, and they confirmed a serious quality issue with the right tire. I was lucky not to experience a blowout on the highway. The dealership agreed to replace the right tire but refused to replace the other one. Furthermore, the new tire they provided, while the same brand, looked entirely different. I didn't feel safe using these subpar tires, so I had to replace left tire myself at Costco. More

Manny my service advisor and Steven the tech were understanding of my trucks needs and had my back to me in a few hours. Your the best Manny. understanding of my trucks needs and had my back to me in a few hours. Your the best Manny. More

I made an online appointment and was helped immediately upon my arrival. All the charges and services were fully explained beforehand. upon my arrival. All the charges and services were fully explained beforehand. More

Christopher Ward, very personable, listens & cares about what your vehicle buying needs. Thanks for everything what your vehicle buying needs. Thanks for everything More

They ripped me off they recommended services that were not necessary. They did not do a good job on what they did. not necessary. They did not do a good job on what they did. More

The staff was kind and helpful. Even when trying to push additional products, staff was kind and respectful. The process was made to be very smooth. Even when trying to push additional products, staff was kind and respectful. The process was made to be very smooth. More

I was told that the truck I had ordered was ready for pickup and when I got to the dealership I was shown a different but similar vehicle. When I asked for the exact truck (and equipment) I was told that pickup and when I got to the dealership I was shown a different but similar vehicle. When I asked for the exact truck (and equipment) I was told that this is the same truck but they changed the VIN number. This is not possible, once a vehicle is asigned a Vehicle identification number that is the number forever and will never be changed. This was the precurser to having to demand that I was given equipment that was on the originally ordered truck and was a very uncomfortable conversation. The second untruth was told by the finance manager, I asked if the two protective options were not part of my deal and was told these were mandatory and caouldn't be removed. I know, I should have walked out at this point but the truck was for my wife and son and not something I wanted to explain. The truck is fine, the price was fine but the stories and explanations exercised on me were not okay. More

My service rep Victoria was professional and cheerful, clearly explaining the procedure and timeline. My car was ready as scheduled. clearly explaining the procedure and timeline. My car was ready as scheduled. More

The employee of the dealership very professional and respectful. Reasonable waiting time. Israr was so helpful. respectful. Reasonable waiting time. Israr was so helpful. More

The waiting area is clean and tidy, with light refreshments. Car Courtesy Technician Mr Israa provided excellent service. Appointments are handled efficiently. I'd like to point out that the v refreshments. Car Courtesy Technician Mr Israa provided excellent service. Appointments are handled efficiently. I'd like to point out that the video of the work to be done with estimate provided. It's easier for customers to understand. More