AutoNation Toyota Irvine - Service Center

They took me for my appt 45 late. I was getting nervous because I had a specific time that I had to leave by. I let him know and his initial reaction was that they would not complete I was getting nervous because I had a specific time that I had to leave by. I let him know and his initial reaction was that they would not complete my service on time, so I told him I would have to come back another day. He then said that we can look over what needs to be done and maybe just do the essentials rather than the full service. This seemed like an okay plan, so I agreed to it after confirming several times that I would have my car back by the time I needed it. When that time came, I went back to check on the status and they hadn’t even started yet. I was just sitting around for nothing. I understand that everyone is understaffed these days but they need to be honest and respect my time. And I sat around waiting for 45 minutes for someone to see me for my appointment and then for another two hours for a job they didn’t even start. At that point I insisted that I needed my car back and had to leave, which took another 15 to 20 minutes, causing me to be late for some thing I had paid for. Please don’t give an appointment if you cannot accommodate it. If you do, be honest about how long it’s going to take. If you underestimated how much time it’s going to take, let me know right away so I can leave and come back another day. Don’t just pretend everything is fine and make a bunch of false promises. More

They were professional, fast, and very thorough. I loved this dealership because it is also close to home. It is great to have a friendly experience at one that is close to me. I loved this dealership because it is also close to home. It is great to have a friendly experience at one that is close to me. More

He was so polite and helpful with all the customers . He was on time and well-being. He was on time and well-being. More

This is a very well run facility in all respects. No pressure to do optional services, just friendly advise on how to maintain my Toyota properly. Work is always done right and my car is always retur No pressure to do optional services, just friendly advise on how to maintain my Toyota properly. Work is always done right and my car is always returned to me in the clean condition that I have some to expect. Everyone from my service writer Joe Schulte to the team members that I encounter during my visit are true dedicated professionals that keep me coming back to AutoNation Toyota Irvine for the last 10 years. More

It is really nice place, but the service is bit long waiting time, each time does, and not really satisfied. I took my car back it still has the reminder message on the screen to me: maintenance. waiting time, each time does, and not really satisfied. I took my car back it still has the reminder message on the screen to me: maintenance. More

Very friendly staff. They know what they are doing. No doubt about it. Awesome service. They know what they are doing. No doubt about it. Awesome service. More

Perfect service & very helpful advisor Jon , good time for the service , very easy to pay & picup my car for the service , very easy to pay & picup my car More

The customer service I received was great, helpful and quick. Definitely would come again. Thanks to the service advisor Joel. quick. Definitely would come again. Thanks to the service advisor Joel. More

this dealership performs work like recall on safety concern parts like gas tank without customer permission then tells the customer its dangerous to drive so you let them fix and charge you arms and le concern parts like gas tank without customer permission then tells the customer its dangerous to drive so you let them fix and charge you arms and legs , because the work on it the customer can not return or get adjustment from original seller , horrible then they sent you a lift to pick up your vehicle to get rid of it as soon as possible , they make you drive while they were saying it was dangerous to drive !!!!???? More

Eric R. and the team in Irvine went above and beyond. I was impressed with the fast and personable service and can’t wait to take my Tacoma back for other se and the team in Irvine went above and beyond. I was impressed with the fast and personable service and can’t wait to take my Tacoma back for other services in Irvine. I’ve been through a lot of dealers and this is by far the best service I have received at any brand dealership. Thank you Eric for making it a quick and easy experience! You guys rock!! More