AutoNation Toyota Irvine - Service Center
Irvine, CA
1,022 Reviews of AutoNation Toyota Irvine - Service Center
made appointment night before, arrived next morning on time and scheduled to be out in hour to hour and half for routine maintenance. Car done in hour and half including wash and interior wipe down. Well time and scheduled to be out in hour to hour and half for routine maintenance. Car done in hour and half including wash and interior wipe down. Well done. More
Toyota irvine is the best auto service clean and nice People thats why i give a 5 star thank you so much toyota irvine for keeping my car clean and good service People thats why i give a 5 star thank you so much toyota irvine for keeping my car clean and good service More
I called that after to see if I could possibly get my oil & filter changed, and the said yes. Mike Robinson, was my service advisor. He got me out of there in less than an hour. I highly recommend Mike an & filter changed, and the said yes. Mike Robinson, was my service advisor. He got me out of there in less than an hour. I highly recommend Mike and the entire team at AutoNation Toyota! More
Service was friendly, communication was great through text, advisor was extremely knowledgeable/likeable/professional. I was not happy that when I got in my car, the car was not washed like promised and text, advisor was extremely knowledgeable/likeable/professional. I was not happy that when I got in my car, the car was not washed like promised and that my Brake Fluid light came on when they just had my car for 2 days. I wish it was caught and done when they had it. Was offered a small discount for the hassle but time is more important than money to me. More
*Poor customer service *Car techs are horrible *Took Car in for same issue twice, was assured it was fixed but it wasn't! Car still under warranty and they don't fix it. * they "miss placed" my keys t Car in for same issue twice, was assured it was fixed but it wasn't! Car still under warranty and they don't fix it. * they "miss placed" my keys twice when I went to pick up my car. Had to wait 30+min for them to find my keys. More
Gilbert is knowledgeable, courteous and patient. Every question was answered. It is important for me to understand the what, how, when and cost of the repair. The cost of the repair was spelled o Every question was answered. It is important for me to understand the what, how, when and cost of the repair. The cost of the repair was spelled out in detail and the estimated time the repair would be completed was given … an important detail in that we have only one car. The facility was immaculately clean, and we were provided transportation to and from our home. I would recommend this facility to all Toyota owners. I am very happy. More
I did a 5k maintenance appointment last Saturday; our service advisor didn't look helpful. We decided to have a shuttle going to a mall due to our car will take 3 hrs to finish the service. AutoNation of service advisor didn't look helpful. We decided to have a shuttle going to a mall due to our car will take 3 hrs to finish the service. AutoNation offered it thru Lyft, however when our advisor called us to inform that our car is ready to pick up, he mentioned that waiting period to pick us up from the mall will be another 2 hours. I don't understand why it will take that long to get a shuttle thru Uber or Lyft, though they used that service earlier. To avoid too much conversation, I ended up booking an Uber going to service ctr which only took 10 minutes. More