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AutoNation Toyota Irvine - Service Center

Irvine, CA

4.4
1,022 Reviews

1,022 Reviews of AutoNation Toyota Irvine - Service Center

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August 11, 2022

made appointment night before, arrived next morning on time and scheduled to be out in hour to hour and half for routine maintenance. Car done in hour and half including wash and interior wipe down. Well More

by wmclaurin
Recommend Dealer
Yes
Employees Worked With
Joe Schultz
Aug 16, 2022 -

AutoNation Toyota Irvine responded

Hello, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!

August 10, 2022

Toyota irvine is the best auto service clean and nice People thats why i give a 5 star thank you so much toyota irvine for keeping my car clean and good service More

by mharc dimacali
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael
Aug 14, 2022 -

AutoNation Toyota Irvine responded

Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

August 10, 2022

I called that after to see if I could possibly get my oil & filter changed, and the said yes. Mike Robinson, was my service advisor. He got me out of there in less than an hour. I highly recommend Mike an More

by Welsh.lad.usa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Robinson
Aug 14, 2022 -

AutoNation Toyota Irvine responded

Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

August 08, 2022

Tony is a great tech, friendly and professional, it is the third service of my car and I look forward to next. More

by JB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Nguyen
Aug 12, 2022 -

AutoNation Toyota Irvine responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

August 08, 2022

Service was friendly, communication was great through text, advisor was extremely knowledgeable/likeable/professional. I was not happy that when I got in my car, the car was not washed like promised and More

by Allen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric
Aug 12, 2022 -

AutoNation Toyota Irvine responded

Hi Allen, thank you for taking the time to leave us feedback. Drive safe, and we'll see you on the road.

August 06, 2022

*Poor customer service *Car techs are horrible *Took Car in for same issue twice, was assured it was fixed but it wasn't! Car still under warranty and they don't fix it. * they "miss placed" my keys t More

by Ace24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Arron
Aug 09, 2022 -

AutoNation Toyota Irvine responded

Hello, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (949) 287-8766 to discuss what we can do to help.

August 06, 2022

Gilbert is knowledgeable, courteous and patient. Every question was answered. It is important for me to understand the what, how, when and cost of the repair. The cost of the repair was spelled o More

by royalty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gilbert
Aug 09, 2022 -

AutoNation Toyota Irvine responded

Hello there ! Thank you for your kind words and this wonderful review! We appreciate your recommendation of AutoNation Toyota Irvine and we hope to be of service again in the future.

August 05, 2022

This location is convenient and they have a friendly and efficient staff. I will continue to do business with them for a long time! More

by arreguinliz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manuel Moreno
Aug 08, 2022 -

AutoNation Toyota Irvine responded

Hi, it is great to read such wonderful comments about your experience with us! We always strive to provide personable and excellent customer service. Thank you for the review!

August 05, 2022

Had to wait +30 minutes (with appointment) to get the rep. I requested drop off and pick up. After car was done, no one arranged for pick up. More

by ralbandakji
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joel Avila
Aug 08, 2022 -

AutoNation Toyota Irvine responded

Hi, we are deeply disappointed by your experience at AutoNation Toyota Irvine. If you'd like, please contact our General Manager at (949) 287-8766. We'd appreciate the chance to make your experience a positive one.

August 05, 2022

I did a 5k maintenance appointment last Saturday; our service advisor didn't look helpful. We decided to have a shuttle going to a mall due to our car will take 3 hrs to finish the service. AutoNation of More

by Ruel
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Michael
Aug 09, 2022 -

AutoNation Toyota Irvine responded

Hi Ruel, thank you for leaving this detailed feedback about your experience with our dealership. If you would be willing to give us another chance in the future, please reach out to our General Manager at (949) 287-8766. We would appreciate the chance to turn your experience around.

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