AutoNation Toyota Irvine - Service Center

*Poor customer service *Car techs are horrible *Took Car in for same issue twice, was assured it was fixed but it wasn't! Car still under warranty and they don't fix it. * they "miss placed" my keys t Car in for same issue twice, was assured it was fixed but it wasn't! Car still under warranty and they don't fix it. * they "miss placed" my keys twice when I went to pick up my car. Had to wait 30+min for them to find my keys. More

Gilbert is knowledgeable, courteous and patient. Every question was answered. It is important for me to understand the what, how, when and cost of the repair. The cost of the repair was spelled o Every question was answered. It is important for me to understand the what, how, when and cost of the repair. The cost of the repair was spelled out in detail and the estimated time the repair would be completed was given … an important detail in that we have only one car. The facility was immaculately clean, and we were provided transportation to and from our home. I would recommend this facility to all Toyota owners. I am very happy. More

This location is convenient and they have a friendly and efficient staff. I will continue to do business with them for a long time! efficient staff. I will continue to do business with them for a long time! More

Had to wait +30 minutes (with appointment) to get the rep. I requested drop off and pick up. After car was done, no one arranged for pick up. rep. I requested drop off and pick up. After car was done, no one arranged for pick up. More

I did a 5k maintenance appointment last Saturday; our service advisor didn't look helpful. We decided to have a shuttle going to a mall due to our car will take 3 hrs to finish the service. AutoNation of service advisor didn't look helpful. We decided to have a shuttle going to a mall due to our car will take 3 hrs to finish the service. AutoNation offered it thru Lyft, however when our advisor called us to inform that our car is ready to pick up, he mentioned that waiting period to pick us up from the mall will be another 2 hours. I don't understand why it will take that long to get a shuttle thru Uber or Lyft, though they used that service earlier. To avoid too much conversation, I ended up booking an Uber going to service ctr which only took 10 minutes. More

Fast efficient service and friendly service advisor. I’ve been a loyal toyota auto nation costumer since 2014. This is my 4th generation toyota. Love it. I’ve been a loyal toyota auto nation costumer since 2014. This is my 4th generation toyota. Love it. More

Pleasant, excellent service. I would definitely recommend using the service department at Autonation in Irvine. I would definitely recommend using the service department at Autonation in Irvine. More

Each time I visit AutoNation Toyota in Irvine, have to wait more than 15 minutes to speak with an associate, so this time I made an appointment because Auto Nation sent me emails every week saying my brea wait more than 15 minutes to speak with an associate, so this time I made an appointment because Auto Nation sent me emails every week saying my break is due for the service. After I made the appointment they sent me 2 to 3 emails for confirmation. I went there I had to wait about 10 minutes, and who is sent me a confirmation email came to me and asked me why am I here today. I also waited 2 hours for a break Fluid change that he promised to finish by a max of 1.5 hours. More

I took my car to AutoNation Toyota Irvine for an oil change. The apointment was set up with ease and speed. The service was excellent. They did the job within a few hours and they provided a ride to and change. The apointment was set up with ease and speed. The service was excellent. They did the job within a few hours and they provided a ride to and from my house which saved time waiting for the service. I am coming back next time I need service. More

Fast, efficient service provided. No added service recommended for once. I will continue using this service center. No added service recommended for once. I will continue using this service center. More