AutoNation Toyota Irvine - Service Center

Worst experience ever. I waited for 4 hours to get my car serviced and had an appointment. When I showed up, I waited for 10 mins, and no one greeted me. I went to the pers I waited for 4 hours to get my car serviced and had an appointment. When I showed up, I waited for 10 mins, and no one greeted me. I went to the person with whom I had an appointment, and he said he was too busy to help me. After 20 mins, someone finally did help me. Once I told them I was not interested in the extra service, their attitude changed with me. After the service was done and I was on my way, the person who helped me left someone else paperwork and keys in my car. He called me serval times and texted me that I needed to call him back. He then said he wanted to come to my house after ten or later to pick them up. He then said if not, my home is close to my house. I didn't feel comfortable with this situation. I drove back from my house to the dealer to drop off the keys. This ruined my night as I was anxious for the next couple of days, afraid he wanted to come to my house. I tired contacting management and they never contacted me back. Will never come back to this location again. More

I had a wonderful experience, my Service Advisor Mike was professional and knowledgeable. My truck came back running great and was clean. professional and knowledgeable. My truck came back running great and was clean. More

Great service. Great communication. My service representative is Joe Schulte and he's been the best for many years. Great communication. My service representative is Joe Schulte and he's been the best for many years. More

Service was good. only problem I never got a phone call or a message that the car was ready, as promised. only problem I never got a phone call or a message that the car was ready, as promised. More

I’ve been going here for years, as did my Dad. They’ve always been extremely friendly, courteous, helpful and honest when dealing with any repairs or maintenance we’ve needed on any of our vehicle They’ve always been extremely friendly, courteous, helpful and honest when dealing with any repairs or maintenance we’ve needed on any of our vehicles. More

Great work on my vehicle the other day. These guys do well but always seem to take up to an hour plus past when they estimate for time. So make sure you don't have anything to get to. These guys do well but always seem to take up to an hour plus past when they estimate for time. So make sure you don't have anything to get to. More

Great service Workers are knowledgeable and friendly Went during the week and was provided with complementary Lyft back to work friendly Went during the week and was provided with complementary Lyft back to work More

Great service, fast service. Great people. Great prices Great lounge Great coffee Great place to service car Great people. Great prices Great lounge Great coffee Great place to service car More

It’s clean, they offer water, treats & tv viewing while you wait Everybody is friendly. Call backs & reminder are helpful. you wait Everybody is friendly. Call backs & reminder are helpful. More

Made my appointment on the phone. She was very nice and helped me make sure I got the day and time I needed. Car was done in a timely manner and service writer made sure to report ba She was very nice and helped me make sure I got the day and time I needed. Car was done in a timely manner and service writer made sure to report back to me. Also the Porter that went out of his way to wash and vacuum my car was an extra bonus. Thank you! I will always bring my car here for service. More