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AutoNation Toyota Irvine - Service Center

Irvine, CA

4.5
1,031 Reviews

1,031 Reviews of AutoNation Toyota Irvine - Service Center

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June 16, 2022

Satisfaction: It all stems from my service advisor. In my case it is Joe Shulte. I give him full marks for my five star customer satisfaction. More

by trostron
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Shulte
Jun 17, 2022 -

AutoNation Toyota Irvine responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at AutoNation Toyota Irvine. Thank you so much for being one of our valued guests and we look forward to your next visit!

June 15, 2022

My Service Advisor Manuel was professional & clearly delineated systems in need of service or repair, which was greatly appreciated. After servicing, my 2008 FJ Cruiser was noticeably more responsive on More

by e.benze
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manuel Moreno
Jun 16, 2022 -

AutoNation Toyota Irvine responded

Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

June 15, 2022

I bought 3 vehicles at this dealership over the last 7 years and had really good experieces. I service my Toyota Tacoma at this dealership and really like the convenience of appointments, service and wai More

by dwright2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike
Jun 16, 2022 -

AutoNation Toyota Irvine responded

Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help. Have a great day!

June 15, 2022

I went to AutoNation Toyota Irvine for 2 safety recalls and ended up to drive back again due to a very obvious workmanship issue! It kind of distorted my bumper due to incomplete installation! More

by wackylarryking
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Unknown mechanic
Jun 16, 2022 -

AutoNation Toyota Irvine responded

Hello, we are deeply disappointed by your experience at AutoNation Toyota Irvine. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (949) 287-8766 to discuss what we can do to help.

June 13, 2022

Always outstanding service Professional, dedicated, quality workmanship. Personal care and pleasant to work with, return the car washed and ready to drive off . Alex More

by aljtucci
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael
Jun 14, 2022 -

AutoNation Toyota Irvine responded

Hi, it is great to read such wonderful comments about your recent experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

June 13, 2022

Service agent was very helpful and worked with me to get the service I needed and to setup what needs to get done in the future. More

by Ruben
Recommend Dealer
Yes
Employees Worked With
Eric
Jun 14, 2022 -

AutoNation Toyota Irvine responded

Hi Ruben, we're happy to hear you had such a positive experience with our team! Thank you so much for your feedback! We hope you have a great day!

June 13, 2022

Have been going to this dealership for over two years and have never had a bad experience. From the GM to the service department… Always courteous and helpful. More

by Allhands341
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel
Jun 14, 2022 -

AutoNation Toyota Irvine responded

Hi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Toyota Irvine. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

June 13, 2022

Ok service but you have to watch the services received to be certain what you request is being done. Example being I requested non-synthetic oil only (older engine, high mileage) and my request was overlooke More

by mbaron52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Nguyen
Jun 14, 2022 -

AutoNation Toyota Irvine responded

Hi, it's upsetting to hear that you did not receive the top-notch service we strive to provide. If you'd like, please contact our General Manager at (949) 287-8766. We'd appreciate the chance to make your experience a positive one. We look forward to hearing from you soon.

June 13, 2022

Great Service. No hassle. Good customer service. No long wait. Waiting lounge is clean and accommodating. Thank you More

by Laura
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike
Jun 14, 2022 -

AutoNation Toyota Irvine responded

Hi Laura, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

June 13, 2022

I’ve serviced my leased cars here exclusively over the years. The service has been free under the warranties of those cars. I find the wait to check in is rather long, but the service is completed in a ti More

by Laurie
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Eric Rodriguez
Jun 14, 2022 -

AutoNation Toyota Irvine responded

Hi Laurie, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Toyota Irvine. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

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