AutoNation Toyota Irvine - Service Center

When my starter failed AutoNation Toyota in Irvine was able to replace my starter that day. The staff was very pleasant and gave me a ride home so I could continue to work from home and not loose any tim able to replace my starter that day. The staff was very pleasant and gave me a ride home so I could continue to work from home and not loose any time. I appreciate their thoughtfulness and efforts to complete my repairs so easily. More

As soon as we walked in the door we were greeted with, “Are you looking for a used car, 2013 or 2014, maybe.” My husband asked for the price of a brand new Toyota Tacoma SUV, and they refused to provide t “Are you looking for a used car, 2013 or 2014, maybe.” My husband asked for the price of a brand new Toyota Tacoma SUV, and they refused to provide the price, they said, “Even if we told you, you would not be able to afford it.” I hope that you will not have the same experience if you ever decide to go to this dealership. Whatever you do, do not give them $500 deposit just to hold a car with no VIN number. More

Made appointment for 7:45 AM. I had a coupon for complimentary brake inspection with my plan for new front brakes. I waited 3 hours, with no feedback from representative. I finall I had a coupon for complimentary brake inspection with my plan for new front brakes. I waited 3 hours, with no feedback from representative. I finally walked out to service area, and asked if my car was ready. I paid and was told my car would be right out for pick up. After waiting 20 more minutes i went back inside and asked rep where my car was? He went back to get my car. Another 10 minutes and the rep delivered my car. Thanks. All other cars coming out of service were WASHED. Not mine?? Repair good. Service not so good. More

I had an appointment set for 10:30 AM on 5/25/22. I arrived at 10:00 AM and was told that my car would be ready at about 11:30 AM. I checked at 11:30 AM and it had not even been started. This was f I arrived at 10:00 AM and was told that my car would be ready at about 11:30 AM. I checked at 11:30 AM and it had not even been started. This was for my 3rd free service which is a super easy one. So I told the service manager that I was FINISHED with them and left. I was EXTREMELY unhappy!!! I will get my service at Santa Margarita Toyota!!! More

I usually service my car here they are doing great , joel usually helps me he is perfect 👍🏻 usually helps me he is perfect 👍🏻 More

Long wait for someone to assist even though I had an appointment. The same when I pick up my vehicle. appointment. The same when I pick up my vehicle. More

The whole process of having my car serviced was effortless and very simple from making my appointment, to bringing my car in, to picking it up. I worked with Michael and he listened to what I thoug effortless and very simple from making my appointment, to bringing my car in, to picking it up. I worked with Michael and he listened to what I thought I needed, researched my past services, and honestly let me know what I actually needed without trying to sell me more services. He honored my online discount code readily and held true to his word by texting me when my car was ready. When I got there to pick it up, it took less than 10 minutes to pay, check out, and drive off. Thank you for a great experience. I will be back. More

Jorge the mechanic and service advisor Mike are very professional. They even showed me video of my car while it’s being serviced. They makes sure that my cars are always in tip top shape. professional. They even showed me video of my car while it’s being serviced. They makes sure that my cars are always in tip top shape. More

It was my forth visit to this Dealer. It was a good experience, but not excellent. For some reason every person I dealt with seemed a little preoccupied with seemingly something else on It was a good experience, but not excellent. For some reason every person I dealt with seemed a little preoccupied with seemingly something else on their mind. My car was finished a little over a half hour after it was promised. Not a big deal but they said they were washing the car and it was not washed. The service was good enough for me to go back but not good enough to rave about and send referrals to. P. S. the parts department was only one star. I had to go to the Service area and have the get someone to man the Desk. They didn't even answer their phone no. which was on the cards on the counter. There is a big sign saying they sold LIFE TIME batteries but when i asked for one for my 2021 Camry Hybrid and my friends 2018 Prius they told me that the only battery they sold for those two cars was a two year total replacement or 48 months prorated. TAKE DOWN YOU ADVERTISING SIGN. More

Nice people, good waiting area and good service with appointment. Responsible by taking photos before service, car.was ready around estimated schedule. appointment. Responsible by taking photos before service, car.was ready around estimated schedule. More