AutoNation Toyota Irvine - Service Center

The whole process of having my car serviced was effortless and very simple from making my appointment, to bringing my car in, to picking it up. I worked with Michael and he listened to what I thoug effortless and very simple from making my appointment, to bringing my car in, to picking it up. I worked with Michael and he listened to what I thought I needed, researched my past services, and honestly let me know what I actually needed without trying to sell me more services. He honored my online discount code readily and held true to his word by texting me when my car was ready. When I got there to pick it up, it took less than 10 minutes to pay, check out, and drive off. Thank you for a great experience. I will be back. More

We have purchased vehicles from Auto Nation and have many places to service our 3 Toyota's. We come here for one reason. Customer Service Writer Eric Rodriquez. He understands and gets it that Customer places to service our 3 Toyota's. We come here for one reason. Customer Service Writer Eric Rodriquez. He understands and gets it that Customer Service is the Goal. He is always very courteous, polite and very knowledgeable. But what is rare in todays word he truly cares about his customers and doing the best job possible. Auto Nation I hope knows he is a valuable asset . More

Nice people, good waiting area and good service with appointment. Responsible by taking photos before service, car.was ready around estimated schedule. appointment. Responsible by taking photos before service, car.was ready around estimated schedule. More

Awesome people in the service department! Always a great experience, they take great care of my toyota. Always a great experience, they take great care of my toyota. More

I had a safety recall taken care of While I knew it was going to take 4 to 6 hours I would have appreciated an update after 4 hours on how much longer it was going to take. I’ve had good experiences at thi going to take 4 to 6 hours I would have appreciated an update after 4 hours on how much longer it was going to take. I’ve had good experiences at this dealership in the past. More

Great service, the employees make you feel safe and your car will be in the best hands possible car will be in the best hands possible More

We had an appointment for an oil change and I took 3 hours for them to finish. hours for them to finish. More

From start to finish the service was impeccable and prompt, friendly staff and great service prompt, friendly staff and great service More

The service was great. Joel was very accommodating and suggested I take advantage of the tire special, which I did. Thank you again. Joel was very accommodating and suggested I take advantage of the tire special, which I did. Thank you again. More

We have purchased two cars from this dealership and have had them serviced here for about ten years. We even brought our Lexus to be serviced here once its warranty expired. We were always pleased with the had them serviced here for about ten years. We even brought our Lexus to be serviced here once its warranty expired. We were always pleased with the cost, the knowledge, honesty and friendliness of the personnel. I don’t know what has happened to Autonation. We recently brought in my Prius c to have its 6 month service. I noticed that the friendly manager Dan wasn’t there and a lot of familiar faces were gone. The service area was empty which surprised me because it’s usually busy. My service advisor, Tom Nguyen, started filming my car for what he called an inspection. We then sat down to do the paperwork. He noticed that I had taken really good care of my car and had had all servicing done on it. My car had about 51,000 miles on it which was low considering it’s a 2013 Prius C. I left feeling good because the car has given me almost no problems. A few hours later I received a video from Tom showing a mechanic looking at some inner portion of my car. My husband called to find out what we were sent. Tom informed us that the cars timing belt cover was leaking. He said it would take 20 hours of labor and cost us $4400. We were shocked and enraged. We told him to hold off while we called our independent mechanic. Our mechanic laughed upon hearing this and said it was an involved job but shouldn’t cost nearly that much. Later Tom from Autonation called and said they could do it for $3700. We asked what had happpened to Autonation because they used to be good. We no longer trust them and will never go there to purchase or service a vehicle. I’m kind of sad because I like Don the shuttle driver very much. We ended up taking our car to an independent service. He determined there was a small leak in an o-ring which cost us $138.00. There was no leak in my timing belt cover. Again this place has lost very loyal customers More