AutoNation Toyota Irvine - Service Center

This is by far the best dealership not only in California but the whole entire United States. Awesome team and outstanding customer service! but the whole entire United States. Awesome team and outstanding customer service! More

Tom is great! He is very professional, polite and friendly! Like to come to this location because he is always ready to help! He is very professional, polite and friendly! Like to come to this location because he is always ready to help! More

Dependable service & knowledgeable service advisor. That's why I keep coming back. I want to feel safe & my dealership service does that for me. That's why I keep coming back. I want to feel safe & my dealership service does that for me. More

Aaron was very professional and courteous and helpful while providing guidance during RAV4 5k service while providing guidance during RAV4 5k service More

Great people and great service! Highly recommend Auto Nation. The Service advisor keep me updated on my vehicle. They are the best. Thank you Highly recommend Auto Nation. The Service advisor keep me updated on my vehicle. They are the best. Thank you More

Overall happy with the service but not washing the car despite spending more than a grand is very disappointing. Service at a dealership is always expensive but attention to small details will have a big despite spending more than a grand is very disappointing. Service at a dealership is always expensive but attention to small details will have a big impact on overall experience. May not go back again. More

I went for oil change and tire rotation Mr Fernandez (service technician) told me it takes two ours to do the service but was ready in an hour (service technician) told me it takes two ours to do the service but was ready in an hour More

Advisor Joe Schulte was courteous and efficient through the entire process. I appreciated his help. However, I like to take this opportunity to express my dis-satisfaction with another Service Advisor M the entire process. I appreciated his help. However, I like to take this opportunity to express my dis-satisfaction with another Service Advisor Mike Robinson. My 2020 RAV4 had a broken Power Back Door hinge in Jan. 2022. I came to AutoNation seeking service. After keeping the car overnight for inspection, Mr. Robinson told me about the problem and said such warranty work required him to write a memo to Toyota for approval. A service order was never generated. From hind sight I realized that he never intended to carry out the repair. He said it would take him two weeks to get an approval. I waited two weeks and called him, trying to set an appointment for the repair. After calling 5 times, left message each time and never received a reply, I realized that he was avoiding contact and never intended to repair the problem in the first place. I then contacted South Coast Toyota where I bought the car from and received courteous and prompt service. The PBD problem was repaired in 5 days under warranty. I was told that any Toyota dealer should carry out the warranty work. This unpleasant experience caused me hesitation to return to AutoNation for further service. I would appreciate an explanation to such reluctance (by Mike R at AutoNation.) to do the warranty work from anyone who actually read this survey. More

Lack follow up on warranty repairs. . The ball was dropped by service department. Thank you . The ball was dropped by service department. Thank you More