AutoNation Toyota Irvine - Service Center

Joel was service rep who took care of my needs. His background in the automotive industry certainly make him an asset. I like his style of updating the progress of my vehicle. He sent me a short v His background in the automotive industry certainly make him an asset. I like his style of updating the progress of my vehicle. He sent me a short video clip of the car as service it is being done to it. And he checked back with me if I still have time to have work on my another request. The waiting area is well equiped. One area of improvement could be folks that answer the calls in customer service. I looked for two service representative and I was told they were both on vacation. But because of time sensitive repair I needs, I went to look for some else. To my surprise Joel and Braulio were both there ! This two tag teamed on helping get going with my needs. More

AutoNation Irvine usually has open appointments for routine maintenance such as oil changes. They recently quoted me on my Toyota Sienna $11,700 on a number of repairs. When I took it to a mechanic I t routine maintenance such as oil changes. They recently quoted me on my Toyota Sienna $11,700 on a number of repairs. When I took it to a mechanic I trust, he was shocked they recommended certain items, and the control arm and sway bar repair he did recommend was about 1/3 of the cost quoted at the dealer. More

My service advisor was Eddie, who was very kind and professional. Got me out on time. Nice touch with the fresh popcorn available. professional. Got me out on time. Nice touch with the fresh popcorn available. More

Excellent service advisor, Braulio Ramirez. Efficient, friendly and an asset to your company. 15 words Efficient, friendly and an asset to your company. 15 words More

The service was very professional and my vehicle was fixed promptly. I enjoyed the constant communication from the service technician fixed promptly. I enjoyed the constant communication from the service technician More

The service department is the worst I have ever dealt with. They tried to recommend several overpriced unnecessary service add-ons. They also messed my brakes up and they left with a squeal I have never with. They tried to recommend several overpriced unnecessary service add-ons. They also messed my brakes up and they left with a squeal I have never heard before. I visited again to have it checked and the guy who performed the service (Kevin) defensively explained that he couldn’t have possibly caused this sound. He flushed the brakes out and they still squeak. I was treated like a clueless woman the entire time. Avoid this place. More

Amanda was knowledgeable and helpful - very professional. Don was a delight, as always, and prompt. Love the Highlander as opposed to whatever van was used before. Don was a delight, as always, and prompt. Love the Highlander as opposed to whatever van was used before. More

They were upfront and honest about the service I needed. Very friendly and customer service oriented. Very friendly and customer service oriented. More

The service department gave me excellent service. It was quick, efficient, polite. I know I can trust them with my car. It was quick, efficient, polite. I know I can trust them with my car. More

The service and attention to detail is gratifying. I would highly suggest to people that they go to Toyota Auto Nation in Irvine. I would highly suggest to people that they go to Toyota Auto Nation in Irvine. More