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AutoNation Toyota Irvine - Service Center

Irvine, CA

4.5
1,033 Reviews

1,033 Reviews of AutoNation Toyota Irvine - Service Center

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March 21, 2022

I had a advisor just jumped in my truck to drive it in the car port, he did not even check to see if it was not operated. He could have damaged it even more. Never trust the advisor when he says it will b More

by gregpettit7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Mehta
Report | Print
Mar 25, 2022 -

AutoNation Toyota Irvine responded

Hello, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (949) 287-8766 so we can work towards a resolution. We look forward to hearing from you. Take care!

Mar 25, 2022 -

gregpettit7 responded

I have made two calls to a Chris Cortez and to the Mike kid and one email. NO REPONSE!!! I want my lug nut key for the new gorilla lug nuts that was installed. If I get a flat , I will not be able to get the tire off!!! No worries as I will be calling Nagoya (my wife's employment in Japan)

March 18, 2022

Made an appointment, was quickly checked in and waited as the Sienna got serviced. Nice waiting room with coffee & hot coco. More

by mdurham007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Mehta, Andy Vuong
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Mar 22, 2022 -

AutoNation Toyota Irvine responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

March 18, 2022

Auto Nation Toyota of Irvine is always my place to take our cars for maintenance. Outstanding customer service and I like to say thank you so much to Representative Tom Kolb More

by Pedro Castillo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom kolb
Report | Print
Mar 22, 2022 -

AutoNation Toyota Irvine responded

Hi Pedro, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 18, 2022

Service writer recorded wrong mileage, misrecorded my cell number delaying a shuttle pickup 3 hours More

by mikesnyder1222
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Braulio Rameriz
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Mar 22, 2022 -

AutoNation Toyota Irvine responded

Hi, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (949) 287-8766 to discuss what we can do to help.

March 18, 2022

another good experience at Toyota! pleasant staff, work done in timely manner, would recommend it to my friends❤️ More

by bac
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Sadek
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Mar 22, 2022 -

AutoNation Toyota Irvine responded

Hi, we are pleased to hear you had such a positive experience with us! We appreciate your recommendation of AutoNation Toyota Irvine and we hope to be of service again in the future.

Mar 23, 2022 -

bac responded

thankypu

March 17, 2022

Lazy slow customer service. .!!! No one greets you when you arrive... 30 ppl running around but no one helps you...These employees need major customer service and appreciation More

by aleonardo777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Manny Moreno
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March 17, 2022

I like the service at Research Drive. There was no line even though they were busy! Waiting room and bathroom were clean, and coffee was available as well as individually wrapped snack More

by Janet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael thomas
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March 17, 2022

The service was very good beginning to end. The person (Tony Nguyen) we dealt with was very professional. More

by run4fun
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Nguyen
Report | Print
Mar 22, 2022 -

AutoNation Toyota Irvine responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.

March 16, 2022

Very good - very thorough as to what I may or may not need and able to detect additional problems quickly. Easy and efficient More

by canada56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Kolb
Report | Print
Mar 20, 2022 -

AutoNation Toyota Irvine responded

Hi, we are very happy to have provided you with such a positive experience! If you need more help, our team is available to talk -- safe travels!

March 16, 2022

very good! you do very carefully to check my car and make it to good! More

by minwan59
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James, Peter Cheng
Report | Print
Mar 20, 2022 -

AutoNation Toyota Irvine responded

Hi, we are pleased to hear you had such a positive experience with us, Don't hesitate to call us if you ever need anything. Be safe on the road!

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