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AutoNation Toyota Irvine - Service Center

Irvine, CA

4.5
1,033 Reviews

1,033 Reviews of AutoNation Toyota Irvine - Service Center

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March 07, 2022

This dealer labor costs are to much for services that they performed…service for just looking at a part $ 200…no work performed…$100 to change spark plugs…over $1000 for labor costs on maintenance More

by walterlazar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mark Anderson
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Mar 10, 2022 -

AutoNation Toyota Irvine responded

Hi, we are deeply disappointed by your experience at AutoNation Toyota Irvine. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (949) 287-8766 -- we hope to hear from you soon.

Mar 11, 2022 -

walterlazar responded

I have found my extended warranty information from Auto Nation for our 2015 Pruis… contract # VEPW30006296, Expiration Date 02/19/2026, Coverage Premier…I am asking that this contract be applied to the 03/04/2022 service payment and service your company provided so I can recover money that I paid on this service to return to my credit card account.

March 07, 2022

Very Good is Customer service Employee have knowledge about their job Place and office are clean More

by angelesjojo53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron
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Mar 10, 2022 -

AutoNation Toyota Irvine responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

March 06, 2022

The only part I was annoyed about is that there were black scuff marks on my driver side. I had wiped down the interior the day before so I know it wasn’t from my shoes. I can’t get it out. 😞 More

by 2veena
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brauleo ?
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Mar 09, 2022 -

AutoNation Toyota Irvine responded

Hello, we regret your experience with us here but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (949) 287-8766 to discuss what we can do to help.

March 04, 2022

Love service department quick turn around for cars service easy to make a reservation on line. More

by rcrowe19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Kolb
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Mar 07, 2022 -

AutoNation Toyota Irvine responded

Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

March 04, 2022

I respectfully asked Gilbert to check four brakes of my car to see if there is any problem, and after a while he called me and told me there is problem in front brake and I told him please fix it but when More

by souhrab
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gilbert
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March 03, 2022

Great customer service rep with great experience and knowledge. Service department always provides excellent and efficient service, More

by Charlene.chen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Shulte
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Mar 06, 2022 -

AutoNation Toyota Irvine responded

Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

March 03, 2022

This dealership always does a thorough job listening to my concerns and taking care of my vehicle. Only thing that could maybe be improved is the overall time they have the vehicle. A complimentary service More

by K
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Eric
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Mar 06, 2022 -

AutoNation Toyota Irvine responded

Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

March 03, 2022

We are new to the area and just took our Rav4 in for a routine service. This was our first time using Toyota Irvine Service. It was a great experience -- easy to book an appointment, organized and efficie More

by wendyh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Rodriguez
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Mar 06, 2022 -

AutoNation Toyota Irvine responded

Hi, we are very happy to have provided you with such a positive experience! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

March 03, 2022

Manny was super nice, friendly and provided excellent customer service, he even replaced my windshield whippers are no extra cost. More

by Deftoneskween87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny Moreno
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Mar 06, 2022 -

AutoNation Toyota Irvine responded

Hi, we are very happy to have provided you with such a positive experience! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

March 03, 2022

Made an appointment and didn't have to wait in drop off line. It was Fantastic More

by Carefree777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Shulte
Report | Print
Mar 06, 2022 -

AutoNation Toyota Irvine responded

Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

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